GoJane

GoJane is a good store, however, it is unfortunate that they trust Ontrac as their shipping carrier. I've been a loyal customer and this is the first time this happened to me. I regretted not reading the reviews about Ontrac. When I went on Ontrac's website to track my package, it stated that my item was delivered at the front door, but I didn't get anything! That was when I researched about the company and to my surprise it was quite common to not receive the product either on time or at all, which really means that the company is really sketchy. Good thing, GoJane will be taking care of my order by doing an 8 day investigation. By then, they will change my shipper to another carrier such as UPS to prevent the same problem from happening. This has made me become more aware and cautious when I make an order on GoJane, and I'm not sure if I'll be able to order through GoJane anymore if Ontrac stays as their shipper.

The fees aren't something I generally care about but it's dishonest to not be up front about it... Twice now this has happened. The shipment arrives and the delivery man asks for 50 bucks we I was told the standard would be 20. Again, it's not really about the money, it's just that if my order is going to be 106 dollars more than whatever I already paid, you should at least give me a heads up at the check out. I tried to give it a second chance -- benefit of the doubt and all that -- but this will be the last gojane purchase I'll be making

This review is based on shoes only since this is all that I've ever purchased on this site. Basically, you get way you pay for. The prices on this site aren't dirt cheap, but they're cheaper than most. Why? Because the quality isn't that great. Some flats that I've purchased were really thin material it felt like it could break at any second. Heels were definitely not comfortable. Boots were okay, not painful. If you don't mind your feet smelling and slightly hurting sometimes then go for this site.

I have ordered several times from go jane. A loyal customer. However this last time, I placed an order and forgot the "y" in yahoo.com so I never received a confirmation. It was a holiday weekend so charges didnt post to my account for several days. I replaced the exact order and the next day received the old order. They would not credit me nor give me a free shipping credit to send the items back as an exception. They were very nonchalant, unapologetic and cold. I will never buy from them again.

This is my second time ordering from them. The first time I received a defective show which I returned after making them pay for the return shipping since it was their fault. This time I bought shoes and clothes. Once again the shies a defective (dis colored) and the skirts and shirts are extremely thin and see through, you can even see the tag of the skirt when I put it on. One skirt was black and the other white. After chatting with an online representative and sending her photos of the items, she told me she saw no issues with the items and I could return then as long as I paid for shipping, then disconnected the conversation. I didn't even have a chance to respond back! I refuse to pay for shipping with their terrible terrible clothing quality. Their items feel cheap.

I made two fairly large separate orders from this website. Almost three weeks had passed and I still didn't have either of my packages. I only waited so long to give them the benefit of the doubt. After calling and explaining that I didn't get either package they didn't offer any help or consolation. If it had only been one package I didn't receive it would have made sense but both? I work minimum wage and I was like okay I'm gonna treat myself and drop a bill and didnt get any of my clothes. Worst website ever I'm pressed

Reasonable prices and a lot of cute styles. The quality reflects the price, however, and can be very hit and miss. I ordered 3 pairs of shorts, 1 top, 3 dresses, and 3 pairs of shoes. Everything arrived within the expected time frame with no issues. One of the dresses they sent me was the wrong size (medium instead of small). I gave it to a friend since it wasn't worth the hassle of returning. I would continue ordering shoes from them as those held up very well, but would be wary of the clothes. One of the pairs of shorts kind of... crumbled... after a couple washes (I've never seen an article of clothing do that). I'd recommend buying from them for things that you don't plan to wear frequently and don't want to spend a lot of money on such as dresses for clubbing.

My order was scheduled to arrive 2 weeks ago and it's nowhere in site! Tracking said that it was delivered but I have yet to receive my items. I emailed them and they have not followed up, I've had to continuously reach out for "investigation" updates. I received a credit today. I did not pay with a credit, so why would you issue me a credit? And what in the world would make them think that I would EVER in life order with them again after such a terrible experience? They also informed me that if I "report it to my bank, I'll be marked as fraudulent in their system." LMAO. If you're going to flag anything as fraud, it needs to be your own business. So basically, you're taking my money and basically blocking me from ordering. Lol. First and very last time doing business with this trash company