I had the same experience as everyone on this site. I ordered a pair of shoes for my friend ($80.00) and I waited, no confirmation email or number or anything but when I checked my bank the money was taken out already. So about a week later is when I started calling and everytime I got no answer and the inbox was full, that's when I started panicking beccause I wanted my money back. So I sent them an email and I got nothing, two days later I contacted BBB and filed a report and they handled the case, I then emailed VOODOO-DOLLY again telling them how disgusting they were for taking money from people and that I contacted the BBB. I then got an email the next day giving me the whole my grandpa has cancer blah blag blah and I responded with an apology but also telling them if no one has been managing the site then they should shut it down. Reading all these other reviews I feel stupid for believing their sob story. Anyways I got my refund thanks to BBB but I can't believe these people are stilll in business!