GoJane Questions & Answers

261 reviews

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Here’s what consumers have asked with answers from GoJane staff and previous consumers.

13 questions answered

23% answered in 1 day

Question:

Do the shoes run big or small? Do the shoes run big or small?

Answer:

I'm always advised to purchase heels one size up from the size you wear. I'm not sure about their sneaker sizes.

By Symone B. over a year old

Question:

Are there any hidden fees i should be aware of before ordering?

Answer:

They will NOT pay for return items.

By Lupita B. over a year old

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Question:

Do your shoes run small or true to fit please answer honestly i want to get the right size! Do your shoes run small or true to fit please answer honestly i want to get the right size!

Answer:

I bought a size 7 shoe they are tight. Do I need to go to 7.5 or 8. Love shoes need them to be confrontable.

By Natasha P. over a year old

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Question:

Is this a real website or a scam im a little skeptical Is this a real website or a scam im a little skeptical

Answer:

The website is real I order things from there all the time. I always order dresses and heels and the material is fine.

By Symone B. over a year old

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Question:

I had ordered a pair of shoes from here last time. i am normally a size 7 but when i got them they were slightly too big. i sent them back for an exchange for a 6.5 but never got my shoes back. i am looking at a pair of shoes right now and want a recommendation on what size to get so i don't have to go through the same issue.

Answer:

It depends on the size and width of your feet. Try 6.5. They should have half sizes

By ashley t. over a year old

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Question:

Omg ive been calling go jane customer sevice from since 9 and its now 11 and theyre saying customer service is closed. wth? since they open from 9am to 4pm. this is horrible. Omg ive been calling go jane customer sevice from since 9 and its now 11 and theyre saying customer service is closed. wth? since they open from 9am to 4pm. this is horrible.

Answer:

Why cant u get the option to track ur order with this site

By franz m. over a year old

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Question:

Does your clothing run on the small side? Does your clothing run on the small side?

Answer:

Yes runs very big., I like them have to send them back

By Nadia L. over a year old

Question:

I recently placed an order for 4 pairs of shoes, it has been two days and it still has not been shipped. the order status is blank and i am starting to get a bit worried. can anyone tell me what's happening? I recently placed an order for 4 pairs of shoes, it has been two days and it still has not been shipped. the order status is blank and i am starting to get a bit worried. can anyone tell me what's happening?

Answer:

You will definitely receive your order okay. It normally take more that two days to reach the receiver. And remember to track your order please

By Ruth K. over a year old

Question:

How do your jeans sizes run, bigger, small, fit to size? How do your jeans sizes run, bigger, small, fit to size?

Answer:

I got one size up, fits perfectly

By Molly S. over a year old

Question:

So on the website it says it takes 2-4 weeks to ship to canada with standard shipping, is that forreal So on the website it says it takes 2-4 weeks to ship to canada with standard shipping, is that forreal

Answer:

I got my order within 5 days

By Molly S. over a year old

123

Typical questions asked:

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What is the return policy?
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GoJane Questions & Answers

Do the shoes run big or small? Do the shoes run big or small?

Are there any hidden fees i should be aware of before ordering? Are there any hidden fees i should be aware of before ordering?

Do your shoes run small or true to fit please answer honestly i want to get the right size! Do your shoes run small or true to fit please answer honestly i want to get the right size!

Is this a real website or a scam im a little skeptical Is this a real website or a scam im a little skeptical

Does your clothing run on the small side? Does your clothing run on the small side?

How do your jeans sizes run, bigger, small, fit to size? How do your jeans sizes run, bigger, small, fit to size?

So on the website it says it takes 2-4 weeks to ship to canada with standard shipping, is that forreal So on the website it says it takes 2-4 weeks to ship to canada with standard shipping, is that forreal

Can’t see your question? Ask to get answers from the GoJane staff and other customers.

Is this your business?

Are there any hidden fees i should be aware of before ordering?