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GlassesUSA has a rating of 3.4 stars from 3,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlassesUSA most frequently mention good quality, great price, and easy process. GlassesUSA ranks 6th among Eyeglasses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
13,279 reviews
Ordered a pair of sunglasses with prescription lenses that I'm very happy with. The website was full of options, with filters that helped to narrow my choices down to the point where I selected a great pair of Maui Jim's. The process was not difficult at all. My only complaint was that the promotional messages that followed all offered discounts, none of which applied to my eventual purchase.
First off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time.
First off the return process is very complicated and I think it's part of their business plan. The 2 pairs of glasses I purchased were terrible. They're made of cheap plastic and do not stay on your head. It was a waste of money and I will be going somewhere else to get a pair that works. I did try and go through their support before writing this review and that was just a waste of time.
Products used:
Glasses
Ordered glasses for a disabled family member; status indicated that it was stuck in production after 10 days. Contacted their customer service reps after struggling with their annoying AI bot interface each week for the next 3 weeks. Could not get anyone on the phone. Was promised action, acceleration and delivery via text each time. All lies. Canceled the order after waiting a month and receiving nothing. Spend your money elsewhere. This company is a clown car.
Tip for consumers:
Their AI-bot customer service interface is only of limited utility. Customers should have the option to talk to a live agent when the AI-bot fails. Current system requires a persistent, non-obvious approach for the AI to hand off to a human, but only by text. Pick up the damn phone.
Products used:
None received
Hi Richard,
We are sorry to hear you experienced difficulties with the order that you had placed and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
Glasses showed up broken. I tried to start a chat, cant talk to a real person. So I called went through the whole thing got to the end they asked if I wanted a refund I said yes then they offered me 110% credit for another pair of glasses so I chose that option. Said I would receive an email with instructions on how to redeem. It's been 3 working days no email no nothing. You cannot talk to a real person everything is automated. My glasses showed up BROKE. $367.00 and they have yet to do ANYTHING about it. Disgusted about the situation. Will never order again.
Everything is automated. No real person. Said I would get credit and email on how to redeem. Spent 367.00 for broken glasses upon arrival.
Because I was dumb. Never again.
Hi Cody,
We’re sorry to hear that you experienced difficulties and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
The store credit was sent to you on Feb. 21. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I ordered my prescription lenses on Feb 2nd to which I was super excited, seeing they guarantee a timely delivery (didn't want to wait on target's 10 day shipping) but now it's been forever and I'm struggling here using an old pair of glasses since the last pair I had broke. Never using GlassesUSA again
Hi Adan,
We’re sorry to hear that you are experiencing difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. An update has been sent to you regarding the status of your order.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Can't get ahold of anyone. The virtual chat is robotic. If you call their number, they send your issue to a text, where it says to email them. Their email says to click here to check on your order or to email them...email you from your email? Sounds legit 👌 🙄
They send you in a viscous circle. Was a huge waste of time. I'll be disputing with my bank.
Tip for consumers:
Don't use them. Save a headache
Products used:
Glasses
Hi Karen,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Now 17 days past the order date. Canned responses about "unexpected delay," but nothing else. Impossible to talk to a real person. There are better choices than this shoddy outfit!
Hi James,
We are sorry for the delay with your order. Your glasses are nearing completion and should be shipped within three business days. To get your glasses to you as quickly as possible, we will send them by expedited shipping.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Dealing with Glassesusa.com was a very frustrating experience. They sent me the wrong glasses, would not accept a return and have no human you can speak with.
Their customer service representatives are nothing more than chat bots who repeat the same question if the bot does not understand your response.
Tip for consumers:
Don't buy from Glassesusa.com
Products used:
None
Hi Robert,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that you received the correct glasses as you had ordered. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
We see that you have successfully filled out the returns form. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered a pair of prescription eye glasses and sun glasses. I also paid for expedited shipping.I received an email stating my order has been shipped. It is December 8 and I still have yet to receive my order nor can I track my order. When I try to contact customer service all that is available is an AI robot via chat that repeats the same info. Save your money and go else where. This place is a scam!
Tip for consumers:
To not order from here
Products used:
Prescription eyeglasses and sunglasses
Hi Valerie,
Your order is in transit and en route to you with an estimated delivery date of Dec. 11. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
The glasses I ordered were too big and the color was much darker than I expected. When I tried to return them for refund it was denied. I ordered another pair but I wanted the credit for the return to be applied before was charged again. I called the number to discuss this but not able to talk to anyone. Very confusing. It seemed simple. But I requested a return the same day they finally delivered. What will happen now?
I haven't been able to speak to anyone yet. When I called the number referenced it kept sending me back to the same return page. That's it. I never had an option to discuss this further.
Years ago I bought glasses from GlassesUSA and had no problems.
Hi Renee,
We're sorry to hear that your glasses did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You are still eligible for a return. The returns form is available at the following link: https://www.glassesusa.com/rma
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
It's been a month now since they received the sunglasses back from me and I'm still waiting for my refund. There is no one you can talk to, you have to go through their Chat system. Every time I contact them, they say they will expedite my refund but nothing ever happens, and I'm still waiting! Terrible! You should not have to wait that long for a refund!
Hi Tom,
We're sorry to hear that your refund request was delayed. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Please review my initial order and the last order sent and NOTE, I've purchased four frames and yet to have received the fourth frame. You owe me approximately $414. Your invoices will verify the same. It's impossible to contact a live person or get this straighten out. Phone and text refer me from one department to another. This is NOT resolved.
Never get through. Instead response with standard info letter to contact this one, contact that one. Why? You owe me a fourth frame to complete my initial order dated December 29, 2023, and YOUR invoices, including replacement invoice should verify what I’m saying. Look in to it and complete my order for FOUR frames.
Online search
Hi Linda,
We’re sorry to hear that you experienced difficulties. An email was sent to you on Feb. 22 with the status of your order. If you require further assistance, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I ordered 2 pair of glasses. One pair of reading glasses, one pair of sunglasses for golf. They are the magnetic kind that wraps around your head with a magnet between the lenses. Received the reading glasses 1st. No case, no cleaning cloth. Wore for about 2 wks. They broke where the rubber meets the side bar. Spent a couple hours between phone calls and emails and finally got them replaced. In the meantime I received the sunglasses. This time with a case and cleaning cloth. I set them aside for the upcoming golf season. Just started wearing them and they broke just like the other pair in the exact same place. Again spent a couple hours with customer service chat and emails. They will not replace them. They will only offer for me to purchase ANOTHER PAIR AT FULL PRICE and an expensive warranty in case it happens again. Very poor customer service. Terrible product. I do not recommend this company or their products at all.
* GlassesUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased a pair of prescription Gucci glasses on the 9th and production is 6 days, 12 days in no glasses still and they haven't shipped and when I asked what's the hold up they state its production. I ask for compensation I get " were doing all that we can" I ask for a refund and they hung up on me, if I stayed in NY I would be@ there front door... trash $#*! service
Tip for consumers:
they don't allow you to speak with real people to discuss your order, only when purchasing new product or upgrading your previous order, you can speak with a live person
Products used:
none , I never received them
Hi Amun,
We're sorry to hear that you experienced a delay with your order and thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses have been completed and are currently in transit to you with an estimated delivery date of Aug. 23. The tracking details are available at the following link: https://www.glassesusa.com/tracking/search/
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
They do not update you about your order and when you ask they just say the same thing over and over again like a script. It takes 3-5 business days to make your glasses. It's been 7 business days and I paid extra for faster shipping. Do not use if you need new glasses in a week. Prepare for 2-3 weeks
Hi Jessica,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Your glasses are nearing completion and will be shipped shortly. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I am not a complainer. This company has a great website, good ordering system and collects money well. What they don't do is honor production and shipping times. If you are in a hurry, forget it. I am sure that a Glasses USA rep will have a very well written response and offer to speak with me.
End of the day though - is that this company is not reliable. If you can handle that unpredictability then this is your company.
Products used:
Eyeglass order
Awful, terrible would give zero stars. They give you the complete run around. Cant get information on your order after 5 different chat sessions and 4 phone calls still could not speak to a real human. Awful, Awful, Awful
Hi Isadora,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It appears that you were inquiring about the two separate prescriptions for each respective pair of glasses in your order. The respective prescriptions were uploaded correctly for each pair of glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Submitted information and prescription and these morons did everything they could to not send me lenses. Asked for the eye doctors name and fax number, which I sent. Then asked for it again so I followed up with a screen shot of the ACTUAL PRESCRIPTION. They still denied having the information. Avoid these clowns! They're full of crap!
Hi Larry,
We’re sorry to hear that you experienced difficulties with your contact lens order. Our Customer Care Team has reached out to you with an update regarding the status of your order.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Sent a prescription for "acuvue oasys" and "daily wear"
The monkeys that work for their customer support insist that "acuvue oasys" means "2 weeks" whereas the brand for daily wear is "acuvue oasys 1 day"
I've tried explaining maybe 10 times that "acuvue oasys" is a brand. Just like "fresh look" or "acuvue moist" or "rayban" or "Nike" for that matter.
Still nada.
Just for you to see how Third World their customer service is, they sent me a link to my "frame" (acuvue oasys contact lenses).
No call back from supervisor.
Don't recommend using this website whatsoever and also it seems most 5 star reviews are from one time users so probably fake
Hi Michele,
Customer reviews, positive or negative, are very important to us. As much as we love to hear about the good, getting to know about the bad helps us provide a solution for our customers as well as improve our customers' experience. We’re sorry to hear that you experienced difficulties with your order and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Its been 10 days no any updates with my order but promised with in 5 days lenses will be shipped.
Every time I called them still under validation.No supervisors available for help.
Customer service staff has limited access to information about the order.
No more business with Glasses usa.
Hi Amani,
We’re sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I've ordered glasses online before with no problem years ago. Not with this company. They SUCK. I ordered a pair 2 weeks ago and still no word. Their time line is false advertisement. Misrepresentation of timelines. They take your money and leave you hanging in the wind. When I emailed them asking what the ACTUAL status of my glasses were they emailed me back a canned message telling me their bogus timeline. I wish I would've looked at reviews other than on their website. It's absolutely ridiculous. I wish I would've just ordered from the website I used years ago UGH
Dear Valued Customer,
We’re sorry if you have experienced any difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
We are reviewing the status of your order and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA.com
After showing no update in tracking information on DHL's website for more than a week, I contacted GlassesUSA. After asking whether the glasses were actually delivered to DHL, they could not answer that question. After spending more than 20 minutes on the phone, the customer service representative, Mia Johnson, hung up on me when I pressed the issue. I called back and spoke to a Laura Foster, she said she had absolutely no notes of record regarding my previous call. Laura also provided me the same "canned" responses. Her supervisor, Peter Rogers, was unable to provide any sort of remedy to my frustration after being hung up on, so I will be cancelling my order and I won't shop here again. VERY BAD CUSTOMER SERVICE!
Hi Shival,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update you promptly.
Our apologies, again, for any inconvenience, and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I placed a order for 2 boxes of 24 contact lenses ( Over $200) on January 18,2022. I did NOT receive both boxes although I was billed for them. I have been given the run around for the last couple of weeks. I consider it FRAUD to bill customers and never provide the merchandise. It's just been A LOT of stalling after having my money.There is NO actual telephone as advertised on website. VERY POOR CUSTOMER SERVICE. I will also be contacting the Better Business Bureau as well. Their BBB Score is very miss leading!
Hi Elaine,
We’re sorry to hear that you experienced delivery difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Customer Care Team have received the details regarding the status of your order and we are sending you the balance of the order that was not received.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
My husband has used this site twice and both times something was wrong. The first time the prescriptions lenses in the glasses were incorrect so he couldn't wear them and they refused the return. This time we bought the same frame of glasses that he has now which is the 6335 raybans and received them with missing/broken nose pieces that weren't even in the glasses case or packaging so they were not there when they were packaged and sent out. The small brackets that hold the nose pieces and completely broken. There is glue on the lenses and where the brackets should be so someone obviously tried to fix their mistake. We contacted customer service (after searching for the customer service number that was actual person) and they couldn't even try to get us 1 to 2 day shipping or compensate in any way to correct their error. Instead my husband has to go without his glasses for another good 10 to 12 business days because of their mistake and poor quality control. We will never use this site again.
Hi,
We’re sorry to hear that your husband experienced difficulties with his glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
The replacement order for your husband is already in production and will be sent by express shipping to ensure that he receives them as quickly as possible. The order confirmation was sent to you.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I got my prescription sunglasses early January and thought that they'd work fine so I stuck them in a drawer. Being January in Michigan you don't need sunglasses much at the moment. It was sunny one day last week so I put them on and they made me nauseous- something is wrong so I wrote customer service and asked if they could help and they flat out said it's been past the 14 day period. Seems pretty harsh for expensive glasses that I'll never be able to wear. We are still in the same 30 day period not a year later. Wasn't asking for a refund just a remedy so that I can wear them. Would not recommend.
Hi Laura,
We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Service Manager has sent you an email and will help resolve this issue in your best interest.
Yours truly,
GlassesUSA.com
I have an open order & a return that nobody's doing anything about. Over 2 weeks now, never respond to any inquiries about my issues. The return is for scratching on their anti-scratch lens, for which I purchased 2 year protection.
Tip for consumers:
Glasses are less expensive anywhere else. Everything glasses USA does takes forever!
Products used:
Glasses until the fake name brands they sell scratched easily
Hi Thomas,
We're sorry for the delay in processing your exchange order. The order has been placed and an order confirmation was sent to you.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are an authorized reseller of the premium and designer frames available on our site. All frames are genuine.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Gain trust and grow your business with customer reviews.
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
GlassesUSA was founded in 2008 by Daniel Rothman, Eldad Rothman and Roy Yamner. Daniel Rothman is the current CEO of the company.
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Hi Nate,
We're sorry if you encountered any difficulties with the returns process. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com