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The glasses I ordered were too big and the color was much darker than I expected. When I tried to return them for refund it was denied. I ordered another pair but I wanted the credit for the return to be applied before was charged again. I called the number to discuss this but not able to talk to anyone. Very confusing. It seemed simple. But I requested a return the same day they finally delivered. What will happen now?
I haven't been able to speak to anyone yet. When I called the number referenced it kept sending me back to the same return page. That's it. I never had an option to discuss this further.
Years ago I bought glasses from GlassesUSA and had no problems.
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So first of all I paid for the expedited 3 to 5 day shipping that I paid extra for and it was...
Hi Renee,
We're sorry to hear that your glasses did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You are still eligible for a return. The returns form is available at the following link: https://www.glassesusa.com/rma
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com