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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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They take forever. I ordered glasses with no prescription 10 days ago and they have not even shipped yet. Can you say CHINA
I bought a pair of ray bans that apparently were put together by a 12 year old. The arms of the glasses were not asymmetrical whatsoever. One side of the glasses looked like they left home early and didn't know which way was which. Ridiculous to spend this amount of money and patiently wait just to get a pair of crooked glasses that are supposed to be high quality and name brand. 0/10 I am pissed off.
Hi Nate,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
My hushed ordered online on 4th Feb and they didn't proceed because he ordered his lenses incorrectly. Then he emailed and called them more than 10 times but nobody answered the phone or email! Now the money is reduced and He doesn't have glass for 15 days!
Hi Niloofar,
We’re sorry to hear that you experienced difficulties with your glasses order. You can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your order is in production with the lens change and an order status update has been sent to you.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I ordered glasses on their website for the second time in four months. At this time I lived in another state and wrote a different delivery address and a different billing address, these are different addresses, but they decided that these addresses should match and my glasses went to another state. Their support team does nothing, their inattention has no boundaries. They even confused the order number I indicated in the letter! In the third order, they also confused with the addresses - they wrote off money from the card, which is tied to the wrong address and person I specified in the order. Their assurances that their support service is always working is a hoax. There is only an answering machine and a chatbot that can't solve anything
Hi Inna,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. It appears that the shipping address entered was placed by you when placing the order. All orders are independently processed and shipped to the address as entered on the order form. The order form does provide for separate billing and shipping addresses.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
When I opened my order today the frame was broken. The frame appeared to have been glued but the glue did not hold. Trying to reach this site by phone and chat failed is fruitless. Now, I am totally without my glasses and short $167.
Hi Donalkd,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
Only had these glasses a month and the frame is too flimsy and will break soon, Despite Glasses USA advertising accepting returns the reality is they don't.
Hi Jeff,
We're sorry if your glasses did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
If you require any assistance, please contact our Customer Care Team at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA.com
I worded a pair of glasses in earlier December,supposedly to have the glasses in two weeks.It is middle of February and we didn't received yet.
We email them we chat with them but we didn't get any answers from them.
We will be happy to have our money back but they don't cooperate.
This company is thief.
I will not recommend to anybody.
Hi Costel,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
It appears that you have canceled your order. Your refund will be issued promptly and a refund confirmation will be sent to you.
Our apologies, again, for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
There shipping is definetly horse and buggy, all there online support is heart less robots, spend more money buy from someone else, they don't care about there customers. Located in new york, i live a few hours away and shipped from florida, they definetly have horrible shipping carriers, 100 dollar order delivered via horse and buggy, avoid this company at all expenses.
Hi Michael,
We’re sorry to hear that you are experiencing delivery difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the delivery status of your order and will update you as quickly as possible.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I bought several pairs of eyeglasses from GlassesUSA and was happy with them. The last pair, however, was defective; the lenses shrank or changed shape and would no longer stay in the frame. They were two months old, and I used them for a spare. This isn't why I am giving a one-star review, however. The one-star review is for GlassesUSA refusing to replace the glasses. Instead, they offered a replacement at 50% off. That doesn't seem quite right, considering the glasses were 100% defective. In my opinion, a company that decides it is okay selling defective glasses to unsuspecting customers for 50% off is a dishonest and unethical company. At the very least, this 50% replacement policy was designed by a very dishonest person. GlassesUSA missed the mark for me, and until they can rectify the situation, I will shop elsewhere for eyeglasses. Caveat emptor...
Order glasses waited they finally arrived and guess what? They were very wrong script. Took to my eye doctor and measured them on their machine and found they were only reading and not the distance also. So contact the robot and can not even talk to live person. So do not even try to contact the phone number just more robot. I did get a return label and sent back. Now receiving many emails per day stating this number for either robot or who ever is working on decision each from different number. Frustrated and just send refund and I will never order again.
Hi Sue,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had selected reading glasses and your glasses were produced accordingly. We have received your request to change your return from an exchange to a refund. Your refund will be issued once the glasses are received at our returns facility.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Bought glasses originally here and went to buy another pair. Verified my account which took over 30 minutes via a chat person. Then even harder to find my order and get a cart built. Then when I went to check out, it lost everything. Had to go through the horrible experience of verifying my account AGAIN. This is the worst experience I have ever had. I have worked on sites for 27 years and never ever have I seen such a horrible User Experience and Customer Experience. There are far better places. Prices are way too much, there are 15 other sites with better UI/UX and better Customer Experience.
Hi Robert,
We're sorry to hear that you encountered difficulties while placing your order. It appears there was a problem with the verification process necessary to help you find your previous order.
At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I placed a order for 2 boxes of 24 contact lenses ( Over $200) on January 18,2022. I did NOT receive both boxes although I was billed for them. I have been given the run around for the last couple of weeks. I consider it FRAUD to bill customers and never provide the merchandise. It's just been A LOT of stalling after having my money.There is NO actual telephone as advertised on website. VERY POOR CUSTOMER SERVICE. I will also be contacting the Better Business Bureau as well. Their BBB Score is very miss leading!
Hi Elaine,
We’re sorry to hear that you experienced delivery difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Customer Care Team have received the details regarding the status of your order and we are sending you the balance of the order that was not received.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Short version: Ordered a pair of Rx glasses from this company more than a month ago and they have made zero progress.
Long version: Because of a bug in their app they received my order but none of the details regarding the color, size, and thickness of the frames/lenses. I KNOW this is a bug in their software because you can't even submit an order without those details.
Rather than reaching out to me they chose to do NOTHING for 20 days. They waited for me to contact their customer support before informing me that they hadn't even started on my glasses. That was 10 days ago and I still haven't received my glasses. About 5 minutes ago I spoke with their chat support again and they tell me that nothing about my order has changed but someone will reach out to me in "1 to 2 business days" regarding the status of my order.
As consolation their chat support offered me "free expedited shipping" which is insulting because "expedited" is the word that GlassesUSA uses to describe standard shipping with 4 - 6 business days.
As if all of that wasn't enough, GlassesUSA will send you spam email 4 times a day. No, I'm not exaggerating, they literally email you "special offers" 4 times a day even after you've requested to be removed from their promotional mailing list multiple times.
This company is a complete joke.
Hi Shawn,
We’re sorry to hear that your exchange order that was placed on Jan. 24 experienced a production delay and apologize for not updating you in a timely manner. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are not aware of the bug you are referring to but we want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. The full details of both your original order that you had received and the exchange order were sent to you following the placement of each respective order.
We are reviewing the status of your order and will be sending it by expedited shipping to ensure that you receive it as quickly as possible. Expedited shipping is quicker than our free standard shipping which can take from 7 - 10 business days.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
WARNING! DO NOT use this company! They have NO customer service except "go to the website", but the website tells you to call for things like order changes. If you have question that needs a live human being, you are out of luck; it's all automated so that these cheapskates don't have to pay 2 cents a day to some call center slave in the Philippines or India. Cheapstakes. AVOID THIS ANNOYING AND HORRIBLE COMPANY!
Hi Ken,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
It appears that you may have tried calling us initially outside the hours for upgrade payments. We would be happy to assist you with your upgrade request everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I recently ordered glasses from GlassesUSA and was initially impressed with the process and the product. However, when I needed to return one of the frames, I encountered significant difficulties. I'm unable to print the return label and my attempts to reach someone on the phone were unsuccessful. To make matters worse, my email inquiries also went unanswered. Despite the good quality of the glasses, the difficulty with returning the frame has made me hesitate to order from GlassesUSA again in the future.
Hi Kavitha,
We’re sorry to hear that you experienced difficulties with the returns process and for not receiving an update in a timely manner. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Acording to the status of your order, it appears that you were successful in returning your glasses.
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
They over charged me for my glasses. I used my FSA money to buy the glasses. When I tried to get my refund back (a mistake they made), I just got a form letter in response. I called their customer service phone number. Clearly they dont want to talk to customers ("they value SOOO much") when I finally go through the rep hung up on me. They delayed responding or taking action so I lost my FSA money because they have now waited/stalled in refunding the money into the new year. Still havent seen it applied to my FSA credit card yet but I'm guessing I wont see it anyway because the money was only good per FSA rules for the year of 2022. Been over a month. Disappointing to say the least. Hopefully future customers can learn from my nightmare with this company.
Hi Bryan,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that you had placed an upgrade order after placing your original order. Meanwhile, the upgrade order has been refunded and the refund confirmation was sent to you.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
You'd think a $400 pair of Ray-Bans would have repair service... But NOOOO... if you need to replace a broken lense, their only solution is to buy a new pair... there is no customer service or repair service available after they get your money!
Hi Robert,
We're sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
In addition, we do offer 20/20 Enhanced Coverage at the time of purchase to ensure that your glasses are covered, whether you need a repair or replacement or in case of a change in prescription.
We can only produce new lenses with a new frame to ensure quality assurance. Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I have received s
4 pairs of glasses that were great. Then I ordered on Nov 1st. Received the wrong lens returned them on nov28 on January 17th they ee t into production only after I contacted BBB. Then I said give me credit. No problem we will put money back into my credit card. Now they want to give me $200 in gift certificate. Like I might buy anything from these people again. Back to BBB
Hi Kathy,
We’re sorry to hear that you experienced difficulties with your glasses order and for any confusion regarding the refund you are referring to. It appears that the original order that you had placed on Oct. 30,2022, was fully refunded and a refund confirmation was sent to you on Jan. 17,2023.
We're glad that you did place your recent order with the gift certificate and hope you will enjoy your new glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I order my glasses on 12/31/2022. Production says it will take 3-6 days. By January 20th they were still in production. I requested a cancelation and refund and the refund request and they are still processing the request. I have contacted support almost 7 times and they have not been ANY help. This was a waste of money. I needed these fast as my current glasses broke. I will never be ordering from them again.
For more context, I requested a cancellation and refund from another company AFTER this one and have already received the refund.
Hi Mikayla,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. Your refund request is processing and will be issued promptly.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Good morning, my glasses have been there for 2 months since I placed the order and you sent my wrong glasses, now they are saying that the shipping I paid for was fast, it will take 7 days, I need my glasses, I am having problems with work, driving problems I'm tired of waiting and my glasses weren't even sent! What's your problem? Do you want me to go to court?
Hi Karen,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had originally ordered progressive lenses but require single-vision lenses. We received the updated information from you and placed an exchange order which is currently en route to to you. The tracking information is available at the following link: https://www.glassesusa.com/tracking/search/
If you require any further assistance, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses were delivered on Feb. 27 and well within the timeline.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com