Custom Design Italy srl

BEWARE! As a Consumer Psychologist, I am truly committed to informing other consumers about both rogue traders and those that are exceptional. Girotti International: girottishoes.com unfortunately sit in the 'rogue traders' basket. They promise you the world... take your money and never deliver. I have had numerous communications from them in relation to a pair of shoes I ordered nearly 3 months ago. Their T&Cs say they are delivered between 1 and 2 weeks after order by UPS. They have written to me on several occasions saying the shoes have been posted and when asked for tracking information, they never reply. One communication said they'd sent them by Royal Mail. They constantly lie to you saying they are posted and will be delivered the following week. JUST DON'T BUY FROM THEM. I have currently opened a case against them in PayPal and will now report them to the Traders Association and every other consumer body and social platform in order to protect others from their misleading and dishonest business practices. Consumers are really losing faith with purchasing online as there's nearly always a level of deceit and misfortune. It's companies like this that create distrust in the market place especially with online shopping. AVOID!

I pruchased a pair of sneakers in January that arived three weeks later badly scuffed and a size too small. I've tried several times to contact someone at the company by email and phone. I've even gone so far as to leave a few voice messages. Other than the generic "Your request has been received and is being reviewed by our support staff" I have yet to recieve a real response. Not sure how or if I'll ever recoup my $209 since they're based outside the US but I'll do my darndest to get the word out on every outlet possible about thier shoddy products and service. Again, DO NOT BUY FROM GIROTTI!

HORRIBLE PRODUCT; HORRIBLE CUSTOMER SERVICE. This was easily the worst online, overseas purchase I've ever made.
My advice - NEVER, NEVER, NEVER, get shoes from this company.
It took over a month for me to receive my shoe and shoes were poorly made. Wrong size and damaged. I was also charged for (3) pair I only ordered (2)and only received (2).
They say 'Free Delivery and Return' on their website very prominently, but don't tell you it's not a free return, it's a free exchange instead. They expect you to read their website for this. The thing is, most people don't. As a person who shops online in the US, 'Free returns' means 'Free Returns. It certainly does not mean 'Free Exchange'. Their customer service is poor.
I am truly committed to informing other consumers about both rogue traders and those that are exceptional.
girottishoes.com unfortunately sit in the 'rogue traders' basket. They promise you the world... take your money and never deliver.
Girttishoes.com is a garbage company. Terrible response time.
They don't honor their own policies - so what you see on their website regarding returns, exchanges etc is not to be believed.

So
Not pay with credit card, if any payola and open despite as soon as you can since they will
Never deliver your item

There is no customer service and they just keep playing games and never deliver your shoes
Report to PayPal and credit card institite of victim
Of their scam

They cheated the material from leather to suede,plus they don't offer 1/2 size. Very secretive company and took 25 days to get my shoes.

I ordered my shoes a month ago and still do not have them... when I contacted the company 3 times, crickets! Buy your shoes from another source...

Own multiple pairs.From Spain Pricey but worth it.I have no relation to them.Morons buy without research.

There is no return. They lie about return. Do not buy shoes from them. Company fight with you not to give your money back.

WARNING - DO NOT BUY I placed an order December 17,2021. As of today (February 9th) the shoes still haven't shipped and no one replies to the e mail. Stay far away from this business.

1. Fraudulent business: Their only goal is to bait you into submitting the order. Once you are charged, the business is over. Every product on their website shows that the orders are delivered to USA within 1-2 weeks. In my case, they had not even shipped the order within 14 days. So, I requested them to cancel the order but they did not listen. Instead of providing "FedEx Express" shipping as mentioned in the email receipt, they shipped through a slow carrier. As a result, I received the order 42 days later by when I had to purchase an alternative. I made multiple return requests and sent so many emails. But, they were adamant in informing me that they do not accept returns unless the product is defective.

2. Deceptive advertising: Their website shows a deceptive "Free shipping & returns" tag which may mislead you into thinking that you would be able to return the items if there is any issue. Yes, you will be able to submit the return requests just to find those rejected! I regret I turned around from other overseas merchants who mention their honest shipping time but was lured by Girotti's fraudulent advertising.

3. Product quality: Their shoes are nothing special. I ordered "MEN'S LUXURY DRESS SHOES 7226" which was hurting my ankle due to being made of stiff leather. I visited Johnston & Murphy and noticed quite a similar shoe made out of much more comfortable leather. That one also had a lesser price tag.

4. Product Description: Their products look very shiny and vibrant when worn by their models. In reality, the products are not.

5. Irresponsive and adamant management: The Hotline number they provide is not attended to. I tried during USA business hours on multiple days but never got a response. The management is so dishonest and stubborn that they do not even want to negotiate a bit for their tremendous shipping delay and fraudulent advertising.

They sent you shoes that have been worn (see photo below). Once you buy them, you won't be able to return them. Terrible customer service!

It took a while to arrive, as they have to make the shoes. But once it did, I was really impressed by the quality!

Don't order from this company...you CANNOT return items for refund at all...the website says that you can, but they make it impossible! BEWARE

The shoes are delivered late,
The leather smell false
The model isn't like on the picture of the website.
Definitely not order. So disappointed!

THEY CAN NOT BE TRUSTED IT--- HAS BEEN MORE THAN 7 MONTHS OF UNTRUTHS> HOW CAN THEY BE OK WITH THEMSELVES? HOW LONG DO THEY THINK THEY CAN DECEIVE PEOPLE?

Very bad experience. I waited months for my shoes, which didn't fit, and sent them back but they're not issuing the refund. Beware! Avoid!

NIE WIEDER GIROTTI!
Lieferung erfolgte 4 Wochen
Verspätet und erst nach massiver Androhung von gerichtlichen Schritten. Die Verarbeitung der gelieferten Schuhe entspricht keineswegs dem verlangten Preis:
Billige Plastiksohle, unterschiedliche Schuhgrößen links und rechts bei einem Paar, bei einem anderem Paar leicht unterschiedliche Absatzhöhe. Keine Antwort auf Ersuchen um Zusendung eines Rücksendescheins. SO geht das nicht!

I made my own sandals and the result is just stunning! High quality and comfort, very happy with my new shoes, thank you, GIROTTI!