Custom Design Italy srl

Offered me a refund for shoes that didn't fit. When I asked for the shipping label and refund, ghosted me. Stuck with $200 shoes that don't fit. Requested extra wide but they were narrow. My feet are only slightly wide.
Look good but feel horrible.

This is the worst company I have ever purchased anything from. I ordered a pair of shoes and asked to return them; never got a timely message or a return label. The second pair I ordered in a difference color did not fit; so, I asked for an exchange. They sent an exchange, but NEVER sent me a return label for that pair either. Now, I have 3 pairs of shoes that don't fit and I don't like and I am out of pocket hundreds of dollars. Then, their solution is to "donate them to charity"! Meanwhile, I am out $500 - really?

Do not buy your shoes from this company!

I have never written a review before in my entire life. Have no other choice but to save someone else from this experience!

It's my first time writing a review. I'm 44 and I never got that scammed. $250 for a shoe made out of vinyl, and they didn't wanna take it back. The cream part at the toes was dirty, and I will never be able to wear these shoes. These are asolutely shoes made out of cardboard and vinyl. You will regret even u spend $20 on them.

I love the style and the looks of the shoe. The process of designing the model was super exciting and easy. I could wait for them to arrive. In less than 2 weeks they arrived and they look exactly as they looked on their website. The quality is absolutely amazing and also they are super comfy.

I was very happy to buy GIROTTI shoes!I was very happy to buy GIROTTI shoes = They are extremely beautiful, very comfortable, can be worn both daily and on a holiday with official occasions to celebrate. I highly recommend such a purchase.I highly recommend such a purchase.
They are produced by a factory that has long-standing traditions in this production and offers its products on all continents. This is a classic shoe that fits perfectly on the feet, does not bother, the feet do not get tired and you can easily last a working day with them.

I bought these shoes and they arrived after a few weeks. They ended up being the narrowest shoe I've ever tried, and there is a lump in the toe. When I have tried to get a return they have refused and instead are sending me the same message asking me to send them my measurements so they can send me the correct size. The issue is not the size. The issue is the production. It is extremely frustrating and the prices are absolutely not justified. Save your money and go somewhere else.

The trouble with these sites is that people mostly only review if they've had a bad experience. I'm putting my 10 cents worth in to say I had a wonderful experience with Girotti. The boots I ordered were fab. There was a slight delay in receiving them but that was not unexpected. There was a small issue which was resolved through contact with the company and I am very happy. This is assuming there aren't fake sites out there.

They promise that you can return if they do not fit, and i waited 3 months for them to arrive, then they did not fit, i just want to return for credit (over $500.00) and they won't. I wish i would not have ordered. Terrible, terrible service.

Buyer beware. This is not a reputable company. The size I received does not match their size chart and nowhere near fits. After repetitive back and forth emails about size and exchange, and no option that would fit, I requested a return label and a refund. Ghosted and stuck with $170 shoes that don't fit.

I received the wrong shoes and asked to return them. I was told I would get a refund plus return shipping costs ($62.00). I used the return form "Ellie" sent me (which is also on their website). She told me to use the address on the return form, which I did. Months later, I got the returned shoes back - either they refused delivery or they have the wrong address on their return form. I believe they purposely refused the delivery. I emailed and called - no one will respond to me. I am not paying another $62 to return them AGAIN. They would probably just refuse delivery again anyway. This company is a SCAM. NEVER buy from them!

I ordered a pair of shoes on Nov 19-2023.I had an email back from them on Jan4-2024 after numerous attempts of trying to get through to them. They told me the model of shoe I ordered could not be filled due to lack of materials, they asked me to choose another model of which I did, on Jan 5 and here it is now Feb 2.no shoes and once again no reply from the last email I sent them

Stay away!

Garbage company. Terrible response time. They took my money and didn't honor their return policy or offer a refund. PayPal was of no help either, because I kept getting put off by the company and gave them the benefit of the doubt that they would make good on what they promised. The time for dispute ellapsed with PayPal, another garbage service. Lesson learned. Don't make the same mistake. Think twice about doing business outside of the States, but definitely DON'T do business with Girotti. If this posting seems harsh, you would be upset too if you lost $200 USD.

Do not order from this company. I placed my order on February 11,2023, and after several emails to the company I still have not received the shoes. Proof of purchase is below. If I could I would have given Girotti zero stars.

I love the shoes but after a grand total of 7-8 hours of wear they have begun falling apart and deteriorating in 8 different spots. It is VERY difficult to find a general customer service section on their website and no one responds anyway. You only have 30 days (from the day you purchase) to return and that's up for debate. It took around 3 weeks to receive them so a refund would be off the table anyway after one more week. $220 may be chump change to others but that's a LOT of money to me. I never ever spend a lot of money on shoes for myself so this is really disheartening.
I'm pretty sure I'll be one of the many that will have to eat that money are just stuck with shoes they can't wear…. SHAME shame on this company. DO NOT BUY FROM GIROTTI… unless you enjoy standing over a toilet dropping money in and flushing.

I have ordered several pairs of Girotti shoes and love them all!
These are my most recent purchase and they are a work of art. The quality is impeccable, and the shoes are really comfy. I have narrow feet, so I ordered narrow-width shoe and it fits perfectly. Easy and quick process and a quick delivery too! I recommend!

I purchased a pair of boots in October from this company and realized it's December and I haven't received my boots yet. I looked it up and it said it was delivered. Upon calling the company, the young lady said the shipping company said they were unable to deliver the boots and the boots are on their way back. But, don't worry ai will receive an email in 1 day in telling me about when to expect my refund. Instead I got an email saying they will not refund me my money because it was a problem with the shipping company. Here's the problem I didn't hire the shipping company they chose to use that shipping company. These people are a complete fraud and rip off! Don't purchase anything from them.

Since I found out about them 4 years ago, Girotti is my favorite shoe brand. I already have custom boots, custom sneakers and two pairs of custom heels. All of them are exactly what I wanted and I had no issues with the packages and quality.

Honestly, I bought two pairs, they are nice and I always receive compliments about them. They are stylishly cool, but be sure of your size before buying them. Mines are one inches longer than expected, like I have 43 european size on all my shoes, but Girotti's ones was a bit longer. So, I bought Dr Scholl's sole to compensate, it works well. Except that, what I bought is what I got. I am satisfied.