I received the wrong shoes and asked to return them. I was told I would get a refund plus return shipping costs ($62.00). I used the return form "Ellie" sent me (which is also on their website). She told me to use the address on the return form, which I did. Months later, I got the returned shoes back - either they refused delivery or they have the wrong address on their return form. I believe they purposely refused the delivery. I emailed and called - no one will respond to me. I am not paying another $62 to return them AGAIN. They would probably just refuse delivery again anyway. This company is a SCAM. NEVER buy from them!