Custom Design Italy srl

Besides having beautiful shoes and bags they have excellent customer service. I was stopped on the street in New York and was complimented on my shoes, asked where I bought them! I can't stop buying them. And they are comfortable

Paid £150 for a pair of substandard shoes that were far too narrow. Trying to get return information from Girotti was IMPOSSIBLE. Tried to get my money refunded to my PayPal account but they were having none of it too. Please, do not give this company your cash. They are charlatans!

Never buy in this online shop. The service is terrible especially when you want to send the shoes back, because they don't fit. Basically they request information after information to never accept the return. Don't buy by them.

Girotti advertises free returns but I was charged $225 from fedex and girotti refused to pay it. I used downloaded mailing label and sent back shoes unworn. They claim a mistake on mailing label which they acknowledge but never correct. Stay Away!

I purchased shoes from the website to wear at an upcoming wedding (two months time). The shoes looked nice from the website and they advertised free returns. The shoes arrived after 4.5 months, so too late for the wedding. Although they look like they were made nice, the shoes were too narrow to fit on my feet. I contacted them about the free return and they stated that there were lots of caveats to the easy free return. After 3 months of fighting with them, they said they would accept a return, but then never followed up. I had to go thru my bank to finally get my money back. It was a huge ordeal and not worth the effort. I DO NOT RECOMMEND buy anything from this company! Since I couldn't wear the shoes, I donated them to a homeless shelter. What a waste of time & effort!

I ordered 1 pair of shoes with silver heal and 1 pair of sandals 1 year ago
After cca 4 months I received the shoes that were with 1 size smaller. I told them about it and they said that I must take my size by measuring my foot. I did and I received a pair of sandals larger in front with 1cm. I cannot return the sandals because they said that already was started the 1st pair when I said the shoes were small. Now after 1 year they told me that they can't make anymore my shoes because they don't have anymore the heal requested by me. They also asked a bank account where to transfer the money. I gave them all the info about my bank. Today I received an answer asking me which Routing to use? I am wondering if they are Italians? I lived in Italy 10 years and I didn't meet such people.
I not even know to who to complain? Do you know if I can complain to Guardia Di Finanza?

I ordered 3 pair of shoes. The shoes I ordered were for a big event. They did not arrive in time. They informed me that they did come in time! No they did not! They did not accept any returns. GIROTTI has very poor customer services and an awful business plan!

First off… these shoes look and feel beautiful.
But they do not fit.
I measured my foot and used my existing sizes on my shoes (43 and wide) and the size was wrong.
Yes, I am outside the 14 day return policy (which I wasn't aware of and clearly missed) and received them while I had Covid and didn't try looking at them or trying to do a return/exchange until I was better. I tried to contact them around 20 days after receiving them and they would not budge on return/exchange.
Stating " impossible for us to bypass the system restrictions for returns, so as much as we'd like to offer the exchange, we won't be able to."
They offered me a discount:
"Please accept our apologies in this case, and the following promo code for 10% off your next Girotti order: Girotti2022"
I will not be using it and I am out of pocket $304 aus dollars. Such a shame because I was interested in buying more but can't support poor customer service.

Okay… but the first pair of shoes I ordered from Girotti Custom-made shoes arrived today and I CANNOT! As much as I should not have spent this much money, designing and having shoes custom-made, I just can't bring myself to feel regret. Just … look at them! LOOK. AT. THEM! I wanted shoes to match my blue suit, my grey suit, and my black suit, with a spot of "oh… maybe that's a bit much, Erick" added too them (thus the metallic silver quarters). They came out even better than I thought they would!

I was sent the incorrect size and the quality wasn't great. When I tried to return them I was told this service wasn't available at the time. I still have them! However I finally managed to talk to customer service and they said they would send me the correct size. I still have not received them and now no one will return my calls. I believe this company is a scam. Do not buy from them!

I wish i could have read review before buying.i wish there is zero star thats wat is worth,ordered a boot and it came after 3months and calf does not fit they said they will remake they will not refund I told them my calf is 16 inches they remake the same size that did not fit when I asked for return label and refund since they don't have my size they said they are not refunding my money that I can buy another shoe so they can give me a discount. This is crazy.so my 235 dollars went into the drain I am stock with a shoe I can not wear.this whole transaction is 6months they had to keep my money nd not giving me what I what. I am looking for a way to see this company is closed they are fraudsters.

Girotti is a scam. Beware buyers! Watch out tor their tricky return policy. I tried to cancel the day after I placed an order. What a run around! They had plenty of time to cancel but they took days to answer my email and they NEVER answered the phone. I repeatly tried to cancel as their shipping time was too long and the shoes came after the time I needed them and I was already enroute to the event. So they are sitting out side of my apt for days...and in the rain...if someone hasnt't taken the shoes because they were left unattended. DO NOT BUY FROM THESE SELLERS

SCAM! I've ordered shoes from them. THEY'VE NEVER CAME! You can't contact them. Customer Service is a JOKE! I only gave them one star, because I couldn't give them ZERO STARS. I'm out of $200+ Dollars! I received an email share after purchasing the shoes…. Since then I've received one computer generated response. CUSTOMER SERVICE NEVER ANSWERS! Call for yourself and see *******868. This is a SCAM!

Do NOT buy from Giotto. The shoes are terrible, the customer service non- existent and a return impossible. You will throw away $250 for nothing but crap.

I order a pair of Shoes in size 9 they came in a size 10.5 at least, shoes are way to big and cut funny, With a very high and painful cut that hits the anckle. Tried to get my money back denied me, now Ive been trying to get a different size, they have blocked all my numbers and will not take my calls. If I could tell you anything please do not purchase anything from this company, I do not have the words as a pastor that would properly convey my HATE of this COMPANY and their practices.

Girotti Shoes are not worth the exorbitant prices they charge. The leather material used looks synthetic and the sole of the shoes l bought is totally rubbish. I was looking for a gòod welted shoe sole but rather a light weight sole.
You can't fault their shoe design but the price and materials are not worth it.
It takes a long time for their items to be delivered. No one should believe their hype that, the shoes are bespoke shoes. Crap materials

Buyer Beware! Non standard sizing, then they staff tells you it's your fault not theirs! TERRIBLE customer service. I purchased a size 12 and the toe was extremely tight. I returned the shoes and asked for an exchange, they asked me to measure my foot and when I sent them my measurements they told me I ordered the wrong size and the mistake was mine. EVERY OTHER PAIR of shoes I own is a size 12! If I could choose a negative rating I would give them a -10!

I have been trying to return a pair of boots for months. This company does not process returns thou it advertising easy return policy. Customer beware! Very unethical company