Custom Design Italy srl

People pls be careful of these fake sellers. They send you a piece of junk nothing over $10. There's are wrinkles all over the shoe,, And they totally ignore the free return advertise and they say exchange only,BIG FRAUD! PLS DO NOT WASTE YOUR TIME AND MONEY

I have nothing good to say. I measured my feet per their requirements, the shoes arrived and were PAINFUL--the most uncomfortable shoes I have ever purchased. I ordered the shoes on April 11, they arrived on May 9, Girotti told me to re-measure and they would send another pair. I informed them that I needed the shoes for an event on June 4. They were completely uncooperative and insisted that they only send me another size. The REFUSED TO REFUND my money. I am working with my credit card company to resolved the payment issue.

The shoes that I ordered are decent quality but the colors on their website are different from the product I received and their customer service is not good. Their return policy basically doesn't exist & when I tried to communicate with them they tried to figure out any way they can to not solve the problem. I wanted the shoes but the color was so ugly I can't wear them with anything I have. They're not interested in making it right either. All I wanted to do was to exchange I'm not even asking for a refund I'm asking for something with a reasonable color that could go with my wardrobe instead of the muddy rusty yucky dull orange color that doesn't even match the bright vibrant color on their website that I thought I was buying. Now their customer service is ignoring me after they asked me to send photos of the shoes in daylight which I did. I'm getting radio silence now & for the price that I'm paying I can't believe how they're just ignoring me. Definitely won't be ordering from them again. What a shame.

Hello,

I discovered girotti shoes while searching for good Italian shoes. I placed my first two orders immediately and paid about €600 for or both.

The one is a handbag and the other was a pair of short boots that didn't fit
When I received the boots I was disappointed because they didn't look like Italian boots, as I knew before the sole was plastic and not leather they looked more like Chinese made boots
As the size was wrong I tried repeatedly to come in contact with the professional team of your company with no success
For €600 nobody would provide me with a free label return which I find very unprofessional, amateuistic and cheap.

My handbag is still under construction from the 6th of April and nobody has contacted me to notify me of the date that I will receive it.
All these make me think that there is no professional background behind the firm and I am a professional for 30 years now.

I can easily share this with Google as a comment
I believe that companies that promise to do things should do them.

Sophia Tsialiki

HORRIBLE PRODUCT; HORRIBLE CUSTOMER SERVICE. This was easily the worst online, overseas purchase I've ever made. The shoes arrived with the stain on the sole missing and scratched off. On day 2 of wear, the chain broke. I MISTAKENLY IMPLIED to them that I would have my cobbler fix the stain because the shoes took not 2 weeks as promised, but 2 months. When the chain broke on day 2 of indoor wear I emailed that I wanted a refund which was sharply rejected. I spoke with Catherine in customer service and she flat out wouldn't reason with me or let me speak to a manager. I actually doubt this is an authentic European Italian company but rather a front for something else. Proceed with caution with your online purchases; all that glitters isn't gold. (***My pictures were taken after 2 days of wear, 4 days after I received them)

3 SHOES ORDERED THAT DO NOT FIT. NO RETURNED CALLS. BEWARE. THEY GHOST YOU AFTER SHOES FINALLY ARRIVED THAT DID NOT FIT. LOST SEVERAL HUNDRED DOLLARS. BEWARE. I SHOULD HAVE LOOKED AT THE REVIEWS FIRST.

Don't touch this company, you'll lose your money. You won't receive your shoes. It's a scam. I sent my morning for a 300$ pair of shoes and never received anything.

I prefer to shop in physical shops but when my sister told me about Girotti and couldn't resist and order one pair of ankle boots. I was so excited to design them and sooooo happy when they arrived. My husband someties makes a jokes because I alway wear only them ( and believe me I have soo many pairs... :D ) Can't wait to order again!

I should have read the reviews first. Live and learn. I emailed the company the note I posted below. I wore them from my apt to my neighbour's for a 3 hour ladies gathering walking on mostly carpet.

Great design and perfect quality. I have already received many compliments about my shoes and many questions where I got them from. They are very comfortable as well. 5 /5

My advise - NEVER, NEVER, NEVER, get shoes from this company. They are only out to make money, not give you the best shoes or service. They say 'Free Delivery and Return' on their website very prominently, but don't tell you it's not a free return, it's a free exchange instead. They expect you to read their website for this. The thing is, most people don't. As a person who shops online in the US, 'Free returns' means 'Free Returns. It certainly does not mean 'Free Exchange'. Their customer service is poor.

Know too that it's a 14-day return, whoops, EXCHANGE, not the normal 30-day supposed 'Return' and given the shoes come from Italy it takes awhile.

I got my shoes and they turned out big. One didn't look like what they showed on their website. Their chart box is not user-friendly at all and I am still not able to figure out my size.

Only 2 arrived and too big, and the lady told me to wait for the 3rd. I needed to use the shoes for a wedding and had to buy new shoes. The customer service overall was most unhelpful. They didn't listen to me, refuse now to take back my shoes which are too big for me! Horrible service.

Don't buy shoes from them!

If you have normal feet, you're going to want to take a pass on this shoemaker. I've ordered 4 pairs of shoes. Two pair fit "okay," although the quality of the material is just so-so.

Two pair appear to have been made for people feet like pencils, and unless you like feeling like all your toes have been squished into one, then, well, these shoes aren't going to be okay for you.

After all the time it took to get them, too, I'm never going to bother with them again. I'm trying to stretch the two pair that don't fit as much as I can. But it won't surprise me if I just have to throw them away.

Only shoes where I could order them in "Extra Large" width fit, and even those are a little tight. I knew the other two pair were narrower (no "Extra Large" width option), so I went with a larger size. In the picture, I'm holding my finger where the very end of my toe is. I had a hard time getting my feet in, even with a shoe horn. And if I'd gone any larger, I would have looked like those guys from Medieval times with the big long pointy-toed shoes.

I received the shoes a little bit later as promised, but the result is very good. I am very happy with my shoes, extraordinary and special design, for my opinion a good quality. Will buy more!

You DEFINITELY DO NOT WANT these shoes, or the bull$#*! company that sells them. Not remotely worth the price, the product is extremely poorly made despite the promo photos. Any e-commerce company that welcomes you "into the family" must be immediately suspicious. Three month wait, for a total disappointment in quality. The "pro" reviews are plants. DO NOT BUY FROM GIROTTI!

Ordered my boots mid December and they arrived today 2/2/23. They were custom made so I expected to wait. I absolutely love them they are well worth the wait and cost

If I could give zero stars they would be the front runner. PLEASE DO YOUR RESEARCH BE FOR BUYING. They are dishonest and are only out to make money. The shoes are not custom made and they are not made in Italy. They are made right here in the USA. No imported leather, actually, its not even leather. Simply trash. Scam artists.

Bought two pairs of men's shoes
Buckles broke after 20 minutes of wearing
Girotti told me to take them to a shoe repair shop
Will not honor their return policy or refund

DO NOT BUY

Purchased custom brogue boots in Nov 2019 with advertised 2-week shipping. Shoes did not arrive until late January 2020. Boots were DEFECTIVE in craft with unsightly pen marks and stain smudges and were not made to size specified.

Advertised free returns but had to pay out of pocket $62.96 USD to return as they refused to provide prepaid return label within return window.

Shipped return in February 2020. Tracking shows received by customs in Milan February 22 2020.

Discussed remake options with Ellie - she determined they would not do a remake and would issue immediate refund and reimbursement for out of pocket return shipping costs. That was May 2020.

As of June 13, no refund or reimbursement for out of pocket return shipping costs received. Contacted customer service and was again told by Ellie that she would instruct her accounting department to immediately issue a refund and reimbursement for out of pocket return shipping costs as promised.

As of July 30, still no refund receive or reimbursement for out of pocket return shipping has been received. Just found the original shoes on my doorstep marked "return refused" on July 2nd 2020 meaning it was 4 months after shipping it back before they refused it - package was never opened or inspected by Girotti (I put a security mark between layers of tape which was not disturbed).

Ellie has lied repeatedly about issuing a refund and reimbursement for return shipping costs. I have reached out repeatedly and Ellie continues to lie with assurances she was directing her accounting department to issue refund/reimbursement.

Zero rating. It took two months to get shoes and they look nothing like what is on the website. Buyer be aware. No one answers the phone number that is listed on the website.