Custom Design Italy srlReviews 144

Do not order from this company. I placed my order on February 11,2023, and after several emails to the company I still have not received the shoes. Proof of purchase is below. If I could I would have given Girotti zero stars.

Girotti Shoes are not worth the exorbitant prices they charge. The leather material used looks synthetic and the sole of the shoes l bought is totally rubbish. I was looking for a gòod welted shoe sole but rather a light weight sole.
You can't fault their shoe design but the price and materials are not worth it.
It takes a long time for their items to be delivered. No one should believe their hype that, the shoes are bespoke shoes. Crap materials

There is no return. They lie about return. Do not buy shoes from them. Company fight with you not to give your money back.

I love the shoes but after a grand total of 7-8 hours of wear they have begun falling apart and deteriorating in 8 different spots. It is VERY difficult to find a general customer service section on their website and no one responds anyway. You only have 30 days (from the day you purchase) to return and that's up for debate. It took around 3 weeks to receive them so a refund would be off the table anyway after one more week. $220 may be chump change to others but that's a LOT of money to me. I never ever spend a lot of money on shoes for myself so this is really disheartening.
I'm pretty sure I'll be one of the many that will have to eat that money are just stuck with shoes they can't wear…. SHAME shame on this company. DO NOT BUY FROM GIROTTI… unless you enjoy standing over a toilet dropping money in and flushing.

You DEFINITELY DO NOT WANT these shoes, or the bull$#*! company that sells them. Not remotely worth the price, the product is extremely poorly made despite the promo photos. Any e-commerce company that welcomes you "into the family" must be immediately suspicious. Three month wait, for a total disappointment in quality. The "pro" reviews are plants. DO NOT BUY FROM GIROTTI!

Ordered my boots mid December and they arrived today 2/2/23. They were custom made so I expected to wait. I absolutely love them they are well worth the wait and cost

Hi. I ordered a shoe based on their sizing chart but when received they are one size bigger and after more than 12 emails they don't accept return,the worth online shopping experience, not recommended.

My evaluation is on the Girotti brand which makes us believe that this product is Italian made in Italy but when you receive it there is nothing written either on the box or on the shoe either Girotti or made in Italy them answer me "Please note that generally in Europe people expect minimal branding and stamping on high-end products, because it looks more discreet and stylish. This is why we, as an European company, have made the conscious decision to avoid having big brand logos on our products and only include discreet branding on the insole of some pairs." I don't believe that, let's see a shoe made in Italy has a greater value than made in china. If nothing is written, they are unable to write it, false representation. If you want shoes made in Italy do not order that.

Bought two pairs of men's shoes
Buckles broke after 20 minutes of wearing
Girotti told me to take them to a shoe repair shop
Will not honor their return policy or refund

I was sent the incorrect size and the quality wasn't great. When I tried to return them I was told this service wasn't available at the time. I still have them! However I finally managed to talk to customer service and they said they would send me the correct size. I still have not received them and now no one will return my calls. I believe this company is a scam. Do not buy from them!

THEY CAN NOT BE TRUSTED IT--- HAS BEEN MORE THAN 7 MONTHS OF UNTRUTHS> HOW CAN THEY BE OK WITH THEMSELVES? HOW LONG DO THEY THINK THEY CAN DECEIVE PEOPLE?

I should have read the reviews first. Live and learn. I emailed the company the note I posted below. I wore them from my apt to my neighbour's for a 3 hour ladies gathering walking on mostly carpet.

The trouble with these sites is that people mostly only review if they've had a bad experience. I'm putting my 10 cents worth in to say I had a wonderful experience with Girotti. The boots I ordered were fab. There was a slight delay in receiving them but that was not unexpected. There was a small issue which was resolved through contact with the company and I am very happy. This is assuming there aren't fake sites out there.

Paid about $200 for custom footwear after 90 days an still NO ITEMS, IT HAS BEEN 6 MO NO REFUND. DONT

Honestly, I bought two pairs, they are nice and I always receive compliments about them. They are stylishly cool, but be sure of your size before buying them. Mines are one inches longer than expected, like I have 43 european size on all my shoes, but Girotti's ones was a bit longer. So, I bought Dr Scholl's sole to compensate, it works well. Except that, what I bought is what I got. I am satisfied.

After seeing the reviews some may be leery, but i had a great experience! I NEVER write reviews but I had to this time. I ordered these green shoes that look amazing! Very well made! I will definitely purchase again. Only this it took much longer to arrive than promised BUT It was worth the wait!

I ordered my shoes a month ago and still do not have them... when I contacted the company 3 times, crickets! Buy your shoes from another source...

I have ordered several pairs of Girotti shoes and love them all!
These are my most recent purchase and they are a work of art. The quality is impeccable, and the shoes are really comfy. I have narrow feet, so I ordered narrow-width shoe and it fits perfectly. Easy and quick process and a quick delivery too! I recommend!