Custom Design Italy srlReviews 144

Don't order from this company...you CANNOT return items for refund at all...the website says that you can, but they make it impossible! BEWARE

Do NOT buy from Giotto. The shoes are terrible, the customer service non- existent and a return impossible. You will throw away $250 for nothing but crap.

I pruchased a pair of sneakers in January that arived three weeks later badly scuffed and a size too small. I've tried several times to contact someone at the company by email and phone. I've even gone so far as to leave a few voice messages. Other than the generic "Your request has been received and is being reviewed by our support staff" I have yet to recieve a real response. Not sure how or if I'll ever recoup my $209 since they're based outside the US but I'll do my darndest to get the word out on every outlet possible about thier shoddy products and service. Again, DO NOT BUY FROM GIROTTI!

Girotti is a scam. Beware buyers! Watch out tor their tricky return policy. I tried to cancel the day after I placed an order. What a run around! They had plenty of time to cancel but they took days to answer my email and they NEVER answered the phone. I repeatly tried to cancel as their shipping time was too long and the shoes came after the time I needed them and I was already enroute to the event. So they are sitting out side of my apt for days...and in the rain...if someone hasnt't taken the shoes because they were left unattended. DO NOT BUY FROM THESE SELLERS

They cheated the material from leather to suede,plus they don't offer 1/2 size. Very secretive company and took 25 days to get my shoes.

I wish i could have read review before buying.i wish there is zero star thats wat is worth,ordered a boot and it came after 3months and calf does not fit they said they will remake they will not refund I told them my calf is 16 inches they remake the same size that did not fit when I asked for return label and refund since they don't have my size they said they are not refunding my money that I can buy another shoe so they can give me a discount. This is crazy.so my 235 dollars went into the drain I am stock with a shoe I can not wear.this whole transaction is 6months they had to keep my money nd not giving me what I what. I am looking for a way to see this company is closed they are fraudsters.

Since I found out about them 4 years ago, Girotti is my favorite shoe brand. I already have custom boots, custom sneakers and two pairs of custom heels. All of them are exactly what I wanted and I had no issues with the packages and quality.

Totally agree! Awful service. Only wanted to confirm the colour of the shoes as they are for my daughter's wedding. Nothing. I emailed, tried the 'hotline' that didn't respond, etc. Husband lawyer and also best friend criminal defence looked at this --- awful. Copied lawyer in and they suddenly produced emails that basically did not make sense. My credit card company gives 15 days, and also lawyer is ready for these guys! Taken my money and not answered simple questions. Haven't even got the product! Italian family. This is shameful.

I ordered a pair of shoes on Nov 19-2023.I had an email back from them on Jan4-2024 after numerous attempts of trying to get through to them. They told me the model of shoe I ordered could not be filled due to lack of materials, they asked me to choose another model of which I did, on Jan 5 and here it is now Feb 2.no shoes and once again no reply from the last email I sent them

Stay away!

Don't touch this company, you'll lose your money. You won't receive your shoes. It's a scam. I sent my morning for a 300$ pair of shoes and never received anything.

This is my third pair from this store and I am more than satisfied with the shoes I ordered. I am planning to order a travel bag as well, but can't find many reviews on Girotti bags. If someone has experience with them I will appreciate any feedback.

Girotti shoes epitomises everything that is wrong from an Italian run production company. False promises, diabolical service and lack od accountability. They charged for express service and after 3 weeks no delivery, when contacted and questioned they refused to accept express was quick delivery. To top it all, they took payment in advance, no shoes have arrived and they refuse a refund.

Great design and perfect quality. I have already received many compliments about my shoes and many questions where I got them from. They are very comfortable as well. 5 /5

Excellente qualité et magnifique finition pour une pair de chaussure homme je ne regrette vraiment pas cet achat.

It took a while to arrive, as they have to make the shoes. But once it did, I was really impressed by the quality!

I received the shoes a little bit later as promised, but the result is very good. I am very happy with my shoes, extraordinary and special design, for my opinion a good quality. Will buy more!

Merci beaucoup pour votre service! J'ai reçu aujourd'hui ma deuxième commande et je suis très contente de mon achat. Je recommande ce vendeur. Bonne année et meilleurs vœux à GIROTTI

Offered me a refund for shoes that didn't fit. When I asked for the shipping label and refund, ghosted me. Stuck with $200 shoes that don't fit. Requested extra wide but they were narrow. My feet are only slightly wide.
Look good but feel horrible.

Besides having beautiful shoes and bags they have excellent customer service. I was stopped on the street in New York and was complimented on my shoes, asked where I bought them! I can't stop buying them. And they are comfortable

Please don't spend your money here. The shoes are of poor quality and their refund policy is nonexistent. They lie, don't pick up your calls and then direct you to some pseudo, fake return policy that is not visible on the website. They email it to you when you question where on the site this information was listed. It's not there when you go to place an order. I hope one person sees this and decide to go with a reputable company. The are truly dishonest. Oh, BTW, the shoes are plastic and made in China, not in Italy, as they state.