Gilt

I ordered a sofa in May. I was charged for the sofa AND received a tracking number. I've now sent three or four emails to Gilt but have no resolution on this.

I've ordered probably close to $50k from Gilt.com over the last few years; I ordered about $15k this year alone. Theor delivery and customer service have both gone very much down hill.

Frequent problems include: items canceled after ordered, items canceled after billed, cancelled but billed items requiring customer interference to receive refund, broken items, very poor packaging of fragile items resulting in absolute damage, snarky customer service, delays in response for customer service, merchandise not as photographed, in-house brand of poor quality, partial cancelation of orders obviously intended as sets (bras/panties, multiple curtains panels, a duo of chairs, bedding sets). Oh... I could go on. And these problems are not anomalies or novelties. They happen all the time.

I ordered in May, was BILLED in May, received a tracking number in May... but I have no sofa (the rest of the items ordered together were delivered and thy have rejected me returning those items. Partial sets AGAIN)

Don't waste your money unless you have a lot of it to lose.

I have been a Noir customer for years. On Nov. 27,2017 I received a Dolce & Gabbana dress ordered on Nov. 21 (costing more than $2000 including tax and delivery charge), and SHOCK, the dress has none of the original tags that one would expect to be attached to a new item of clothing (i. E., the one attached with a string to any new garment; any vendor of new clothing will warn customers that no return would be accepted without one). This dress was sold during a D&G event and said to be "sourced from a trusted Gilt vendor" and was marked non-returnable "due to further price reduction." There was no disclosure anywhere on the site/webpage that such dress is a vintage or used or was missing original tags. By contrast, Gilt regularly hosts what Gilt advertises as "vintage handbag" events and "estate jewelry" events such that any customer would know and expect the items being sold are second hand. However, Gilt was not promoting this specific D&G event as a sale of second-hand/vintage items. Furthermore, several years ago I purchased a Dolce & Gabbana dress from Gilt (for around $1000) and it came, as one would expect, all original tags properly attached and a D&G hanger. I reached out immediately to Gilt to ask about why this dress came without any original tags and whether it was used/second-hand. During a whole week of back-and-forth, Gilt kept saying "we stand behind the authenticity" of the dress, but would not say whether this dress is new (as one would have expected unless the vendor has specifically told you it is used). Gilt also says because it said it is non-returnable, I cannot return it. This is bait-and-switch and patent fraud, given the lack of honest disclosure/representation upfront about this item. Judging from the other recent comments, it looks like dishonesty has become the recent trademark of Gilt. How low has the Company fallen, for a company where the wife of an ex-colleague of mine had a hand in co-founding.

I ordered a Tom Ford designer bag from Gilt. It came with no straps although there are permanent hooks for a strap. They refused to refund the bag or provide the straps. They advertised the bag as "strapless" although it can be worn with a strap. The bag cost $1,500 and looks weird without the shoulder straps. They refused a refund or exchange and when I went through a dispute with my credit card AmEx, I was told there was nothing that can be done because of Gilt's no refund policy on designer items, DONT EVER BUY HERE. They get slightly damaged designer bags and sell them to the public using their no refund policy and that how they get us, They are never available to talk to you and ask you to call them back and take days to refund your call. Customer service here is unbelievably nonexistent. They will continue these practices until you the customer stand up and stop buying, especially designer items. I plan to file a authencity complaint with the FBI and attorney generals office. I want a refund or my money back. I will continue filing everywhere until something is done. This is wrong. Strapless means there are no hooks. Strapless does mean it has permanent hooks for a shoulder strap that was not provided. I will never be able to resell this designer bag without the straps. I doubt if Tom Ford makes this bag at all. If so, where are the straps. I am also filing complaints in their country through the attorney general's office. I don't plan to just accept this because it is wrong. It would cost them nothing to exchange the bag for something else, yet they refuse to do so. Write letters to the U.S. commerce Department and other authorities. Get help from these agencies to file legal complaints in their country.

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Many times I order things here and I am always satisfied! Pleasant managers, excellent quality and fast delivery, everything comes on time

I have ordered from this site several times and they have never disappointed, delivery is always on time and good customer service.

What you order is not what you will receive. Terrible quality and terrible customer service. My jewelry tarnished and turn my skin black.

Exactly what I was hoping for. Fast delivery, excellent pricing, thoughtful designs. Couldn't be happier. I recommend.

I have read reviews here, thought I don't want to try buying things here, but tried once and got lucky to get a good customer services

Everything was good, very comfortable and stylish shoes, delivery was very fast, I am satisfied with my purchases from your store

I've bought a significant amount of merchandise through Gilt. I have not had an issue with clothing but have had issues with their furniture. I purchased two wooden coffee tables (final sale) and immediately noticed they were poor quality. Within days pieces came loose. I decided to fix them myself with a drill and some wood screws.

I should have known not to order furniture from them again but was in need of a large area rug and saw one on their site at a good price. A couple days later I tried to cancel the order. They gave me some story about how the order had already been sent to the vendor and that you can only cancel an order within 10 minutes of when it is placed (another rep told me 5 minutes).

This item had not shipped yet. They said there was nothing they could do for me. I asked if they or I could contact the vendor. I asked that they not ship this item to me. They would not help and told me their computer would not allow them to cancel.

I question whether their responses or excuses were even honest. At the very least they were questionable and they were incredibly dismissive. Their business practices are predatory. What could possibly prohibit them from not shipping something that hasn't shipped (and won't for another week or two)? I have never had trouble halting a shipment from any other business I have dealt with. Why can you only cancel an order within 5-10 minutes? After 11 minutes your screwed then?

If you place an order with Gilt they take your money. This rug cost over $1000. They offer many expensive items on their site so beware, you could lose a lot of money. They don't have a customer service phone number on their site (another red flag).

I suspect I will end up in dispute over this. I will be sharing this story/review on other sites. I will be contacting the BBB as well as econsumer.gov

Today with the Black Friday sales started they have widely advertised all over their website that certain items would be an ADDITIONAL 40% off. Except every time I went to the checkout only 20% was taken off. When I inquired about this through their customer service they said that the total discount given for any item would be $75 maximum. When I explain to them that they've advertised it as an additional 40%off day they said there are terms and conditions. This is completely ludicrous false advertising bad business and completely misleading to any customer. Moreover the customer service are like robots spewing out 'I'm sorry' for the sake of a scripted message.

Additionally I had to call back customer service because when an item was clearly in my cart and had 9 minutes before It timed out; every time I went to check out it had disappeared. Yet when I went back the item is in my cart and the countdown timer was in effect. Once again I reluctantly called customer service, even though they had my file open the guy had no idea what promotions were on, what discounts were being given. Also I must've said belt four times and he kept reply responding with jacket. When I asked to speak to the manager and explained my grievances regarding an item that is no longer available there was no consolation or compensation offered. In addition she to was steadfast in her belief that despite advertisements on the site stating an additional 40% off would be taken off select items that $75 was the most that could be taken off any one item. And though I am Put on a waitkist for an item that is no longer available, should it be available I won't be able to use the current (misleading) promo on it.
Bravo gilt you've created a real loyal customer out of me; not to mention word of mouth is the best advertising.

I had read articles in the oat saying This company was fledgedling I can see why now.
I have no idea why off fifth is even related to this company.

Fastest delivery ever and very cute shoes. Unfortunately, I have to return the shoes since they do not fit. The shoes are much too small.

Great service and really good quality, I am impressed. Shipping was fast and products were in good packaging. I recommend to buy from this shop.