Heather U.

I ordered a sofa in May. I was charged for the sofa AND received a tracking number. I've now sent three or four emails to Gilt but have no resolution on this.

I've ordered probably close to $50k from Gilt.com over the last few years; I ordered about $15k this year alone. Theor delivery and customer service have both gone very much down hill.

Frequent problems include: items canceled after ordered, items canceled after billed, cancelled but billed items requiring customer interference to receive refund, broken items, very poor packaging of fragile items resulting in absolute damage, snarky customer service, delays in response for customer service, merchandise not as photographed, in-house brand of poor quality, partial cancelation of orders obviously intended as sets (bras/panties, multiple curtains panels, a duo of chairs, bedding sets). Oh... I could go on. And these problems are not anomalies or novelties. They happen all the time.

I ordered in May, was BILLED in May, received a tracking number in May... but I have no sofa (the rest of the items ordered together were delivered and thy have rejected me returning those items. Partial sets AGAIN)

Don't waste your money unless you have a lot of it to lose.