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P s.

Contributor Level

Total Points
89

1 Review by P

  • Gilt

11/24/16

Today with the Black Friday sales started they have widely advertised all over their website that certain items would be an ADDITIONAL 40% off. Except every time I went to the checkout only 20% was taken off. When I inquired about this through their customer service they said that the total discount given for any item would be $75 maximum. When I explain to them that they've advertised it as an additional 40%off day they said there are terms and conditions. This is completely ludicrous false advertising bad business and completely misleading to any customer. Moreover the customer service are like robots spewing out 'I'm sorry' for the sake of a scripted message.

Additionally I had to call back customer service because when an item was clearly in my cart and had 9 minutes before It timed out; every time I went to check out it had disappeared. Yet when I went back the item is in my cart and the countdown timer was in effect. Once again I reluctantly called customer service, even though they had my file open the guy had no idea what promotions were on, what discounts were being given. Also I must've said belt four times and he kept reply responding with jacket. When I asked to speak to the manager and explained my grievances regarding an item that is no longer available there was no consolation or compensation offered. In addition she to was steadfast in her belief that despite advertisements on the site stating an additional 40% off would be taken off select items that $75 was the most that could be taken off any one item. And though I am Put on a waitkist for an item that is no longer available, should it be available I won't be able to use the current (misleading) promo on it.
Bravo gilt you've created a real loyal customer out of me; not to mention word of mouth is the best advertising.

I had read articles in the oat saying This company was fledgedling I can see why now.
I have no idea why off fifth is even related to this company.

P Has Earned 9 Votes

P S.'s review of Gilt earned 9 Very Helpful votes

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