I L.

I ordered a Tom Ford designer bag from Gilt. It came with no straps although there are permanent hooks for a strap. They refused to refund the bag or provide the straps. They advertised the bag as "strapless" although it can be worn with a strap. The bag cost $1,500 and looks weird without the shoulder straps. They refused a refund or exchange and when I went through a dispute with my credit card AmEx, I was told there was nothing that can be done because of Gilt's no refund policy on designer items, DONT EVER BUY HERE. They get slightly damaged designer bags and sell them to the public using their no refund policy and that how they get us, They are never available to talk to you and ask you to call them back and take days to refund your call. Customer service here is unbelievably nonexistent. They will continue these practices until you the customer stand up and stop buying, especially designer items. I plan to file a authencity complaint with the FBI and attorney generals office. I want a refund or my money back. I will continue filing everywhere until something is done. This is wrong. Strapless means there are no hooks. Strapless does mean it has permanent hooks for a shoulder strap that was not provided. I will never be able to resell this designer bag without the straps. I doubt if Tom Ford makes this bag at all. If so, where are the straps. I am also filing complaints in their country through the attorney general's office. I don't plan to just accept this because it is wrong. It would cost them nothing to exchange the bag for something else, yet they refuse to do so. Write letters to the U.S. commerce Department and other authorities. Get help from these agencies to file legal complaints in their country.