Gilt

I am a Gilt Noir Insider customer and have spent a lot of money throughout the years and so I thought they would honor my complaint and provide a refund. However I was severely mistaken. I have been scammed. I purchased a preowned Chanel bag which was advertised as "excellent condition" but when I received the bag it was in poor condition. It had clear signs of wear and tear with stitching loose on the bag and a tear on the handle. The leather was worn out and there are stratches on bag. The definition of "excellent condition" is listed on the gilt website as "minor signs of handling". Tear, loose stitching, faded leather throughout and scratches which are clearly visible is not minor. After contacting Gilt several times and also sending pictures evidencing the imperfections, they still refused to provide a refund. I am now going through my credit card company to dispute the charges and in the process of filing a formal conplaint against the company for false advertisement. They have lost me as a customer including my friends who work in fashion and cannot believe the condition of the bag! Please do not buy from Gilt as I don't want anyone to have to go through what I am going through now.

Here we go again, mostly I have been pretty happy with GILT, I look everyday and find myself buying frequently. Then they just disappoint. In my case I purchased an ALLEGRI windbreaker at a super deal, $99, it was an after Christmas blowout. I own a lot of pieces from this company, some from GILT, some from Italy. I prefer "made in Italy" but understand that some production is from China. I'm cool with that because I could still see/feel the quality. When I received my windbreaker I was stunned, no way is this an a ALLEGRI product. Yes, it did have an ALLEGRI label, sewn kind of weird, the jacket looks/feels like something cheap from Walmart (no offense WM) There is no way this originally sold for $730, I at least triple overpaid at $99. Why do you do this? I'm not even going to bother contacting because I've been down this road of "non-refundable" before. This product is counterfeit or some weird plan with someone to rip-off/make money. See you GILT, I'll take my thousands yearly somewhere else. If a GILT rep reads this and satisfies this by allowing a return for credit, I will consider it. Bad taste.

They even price their item higher than the original price. Smh. I will never use this fraudulent site again

Good store with good service. You never have to wait long and there is usually enough in stock. Thanks

I think you do an amazing job. Your service is always very prompt and diligent. Thank you for making the shopping experience with you so nice.

Great company with good customer service and friendly staff. The product we will receive will be top notch.

My experience with GILT has been AWFUL. The first time I experienced an issue with them, should've been the last time I gave them my business. I ordered a Celine handbag from them, it was described as in "excellent condition" and I expected it to be since I paid $2650 for it. Once it arrived, it was not what I expected and the condition was subpar. I immediately contacted them and sent multiple pictures as it had damage in several areas. Their representatives said they wouldn't return it even though it was misrepresented.

Cut to a year and a half later, I decide to give them another chance. I found 2 pairs of shoes that I liked. I ordered them and since I had moved changed my current address. I was prompted to re input my CC info, so I did. I assumed everything was good to go. It had been over a week since the shipment shipped, I clicked on it to track the shipment and they were left at the door of my old address. I immediately contacted them and they basically told me it was my fault and that was the only address they had on file. And that I would have to contact the new tenant, I moved almost 400 miles away. To offer no help, is outrageous.

Their customer service is AWFUL! DO NOT SHOP WITH GILT! Low quality

The pictures on the sale page is misleading. Got a bracelet and every single beads are stained. Contacted customer service and they refuse to return.

Great customer service and fast shipping. We have ordered multiple times and very happy. Thanks a lot

This was my first experience with Gilt. The merchandise arrived quickly and was as advertised. I will certainly order from them in the future.

Had a few orders now all arrived on time and as discribed, excellent service and price, very satisfied with the products.

Six months after purchase the above item stopped working. Period. Treated it as a lamp: turned it on and off. That's it. On calling to complain they simply said it was purchased too long ago and offered their - apparently standard - $10 credit. Why on EARTH would I buy something ELSE from them? I'm sorry, but six months is simply too short a time for a lamp to stop working. Was it used? Refurbed? Cheap? Don't know, do know I expect more. Based on all the reviews I now read below, this is their modus operandi. DO NOT BUY FROM THEM THEY ARE NOT HONEST MERCHANTS AND DO NOT STAND BY THEIR PRODUCTS.

EDIT: ONE MONTH LATER

Whether it was this site or somewhere else, someone at Gilt DID make the decision to contact me, and the result was to refund my money which was very appreciated and let me buy a lovely replacement desk lamp that works perfectly from another site. So I must give them kudos for that. Perhaps it's a case of the squeaky wheel getting the grease or maybe they're having trouble and hoped to help a bad reputation, don't know but they did make it good and deserve to have that shared.

Thanks Alley

Ladies, when it looks too good to be true it probably is. I am incredibly disappointed in GILT with their lack of quality control and authentication practices. I understand that this is supposed to be a FLASH SALE sort of website that offers designer items at discounted prices. I have made several purchases on this site and purchased 3 different types of PRADA pumps/flats. The shoes did not come with any dust bags and I wore one of the pumps 2 times and the GOLD PRADA logo on the bottom sole broke off leaving only ADA on the shoe - mind you this happened identically to both left and right pumps. BOTH broke off at the same exact location. I have inspected all shoes and have paid to get them authenticated and was told that they were not authentic PRADA shoes. I am beyond sad and angry that they are not taking any accountability for marketing counterfeit products and making MAJOR PROFITS on inauthentic items masking them as designer. They should be investigated and now I'm questioning if SAKS Fifth are selling fakes as well...

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.