Gilt

I'm a guilt VIP member they caught the nor program and I'm still treated terrible

I ordered the couch that was six weeks for delivery on the six week they told me the product was never available to begin with that's after they charge my credit card

I then ordered a bed the six week when it was supposed be delivered I called to ask for that was the next plane to me it wasn't available either and was never made to begin with. Turns out it was available and they did ship it well after the date they canceled the order. They were very generous with a $50 credit LOL. Problem is I ordered another bad taking this one wasn't available now I have an extra one I have to deal with returning to these losers

I ordered light brown leather chairs they showed up almost black when asking them about it they told me it was imperfection in leather like I was some kind of idiot. They play these games knowing that it's not likely that you'll return the furniture and that's how they keep their high margins it really should be illegal

I placed an order for two sofas and two livingroom arm chairs on April 15th. I received the two chairs and later one of the the sofas was delivered in May 7th as scheduled by me. When the sofa was deliver I called them to ask where the second sofa was and they said they would take care of it right away and said there had been a mistake. I never received the second sofa. I contacted them via phone call and on Facebook messenger many times, and time after time they promised someone would call me within the next couple of days, and each time they failed to do so. I got the run around since May 7th, I was frustrated and began asking for a refund last week and was told I had to wait until they searched for the sofa. Finally today June 15th they told me they will refund the money for the sofa in 3-5 business days. No one could tell me what happened to the sofa; how do they loose a sofa they said they already had being sent to me? I kept checking the tracking number provided weeks before and they kept reporting bogus status updates. Very disappointing.

Tricky site! Take money from customers for no reason. Tell you one thing and do the opposite. I will never order from them again!

I adore Gilt's clothes! They all have such adorable designs and such a variety of styles. Every girl can find something there that she loves!

I want to thank your store for the excellent quality and large selection, as well as fast delivery is a big plus

I've purchased many products from gilt. Sunglasses, watches, and a couple shirts. I plan on continuing to shop the deals with gilt.

I ordered some boots. Noticed they were shipped from ky. Looked up warehouses there. Turns out amazon and zappos have warehouses in same city. Looked on amazon for boot. They sold it for $100 less than gilt. I called cust service to price match so we both could avoid return hassle. It's only $7.95 to return merch over $199. Mine was over that limit. They were only willing to go down $50. Meanwhile, gilt responded to my email request for price match. They said they couldn't do a thing. I wrote back indicating their phone customer service gave me a different story. Bottom line is gilt is good at flash sales that play on your emotions. They aren't good at fulfillment and even tho they own their warehouse it uses the same robots as amazon and is possibly under lease. Gilt is just a middleman. Wait til you can get the product for much less money since they are unwilling to actually do any customer service. I won't buy from them again. Even Nordstom rack had the same shoe for less. They shouldn't need to price match if they were actually pricing the products competitively. There's a lot you can read about the business model and what happens behind the scenes. Gilt should be called jilt.

I recommend this online store, if you have not yet ordered something must be ordered! Quality is just excellent, shipping fast