BUYERS BEWARE! I purchased 4 clothing items and after receiving the package decided to return the items due to fit. Processing a return with this company is a nightmare. After printing off my return slip and mailing the package off, I still havent received a refund. I was told since they were purchased by another company (RueLaLa) any orders prior to July 9th are unable to be viewed. No return info, form of payment, or status of return can be seen by myself nor anyone wishing this organization. Also, they explained that I would receive a call back in 3 days so they can return the funds back to my card. I was also told i needed to have my credit card info stored on the website to make it easier. First, I refuse to do business with this company again. Second, if you cant process a return properly do you think I would actually store my credit card in your site? This is the worst customer service Ive experienced from a company that is an app based shopping experience. Taking over 4 weeks to process a return is insane. Not only will I never purchase from them again, I seriously doubt I will ever see the amount I paid for these items. I feel like they stole from me. I should be able to shop, view, and track my return directly from the app all without having to speak to someone, hence the term online shopping. Now i have to wait for a call back in 3 days so that they can research my return. This is the 2nd time Ive called without any follow up from them. If i cant answer, I have to call back and give my card info for the credit to be processed. I am beyond furious and appalled at their business model. It should not have been this difficult. All i want is my money back.
They use FedEx and packages get. Also ship to the wrong address and they don't care and won't help. I would give it zero stars if I could.
Why does it take so much time to receive a responce from gilt.com? It is not the right tactic to sell their cloths. Be more carefull!
I love Gilt. I just order a watch from them. I looked up the designer's name. And it is very real. Just stop, please.
I Ordered a belt and cancelled seeing 30 days MUST HAVE IT SCAM, I called them money will be back to my 8-10 days, its been 30 days no Money and no one takes my call now. Still waiting.
I feel that my furniture was too expensive for such little refund. I would rather have the refund on my credit card and not on Gilt account.
Like many other reviewers, when I contacted customer dis-service, all I got was the rep VERY SLOWLY regurgitating what was on the website. No help, no answers and NO resolution.
Customer service is worse than bad! No response worth anything other than a canned-response. No definite answer to questions.
Great brand, good variety of shoes at reasonable prices, good and very helpful customer service, fast delivery also good
Its a best option to shop online. Easy ordering and payment process. Fast working and secure to use website.
I will never shop at Gilt again. There return policy is misleading and there is no one to speak to for international orders.
Returns for credit minus shipping only. Forces you to spend more on Gilt. If it's returnable then it should be returnable for more than store credit
Fast response to customer service need; immediate resolution; easy to work with, friendly and to the point messaging...
My order was placed and said to be shipped wķs ago. I still haven't gotten it. It's my first and last order.
They sell fake products that's why prices are low because quality is very poor. Prices are inflated to make you believe you are purchasing good
It takes weeks to get orders. It is legit and the return process is fast and easy... but if you need anything now... forget it.
Wonderful buying experience. My only problem is that I keep wanting to buy more. I will definitely recommend to buy here.
The first thing I want to note is the high quality, I was very pleasantly surprised, the customer service is also at a high level, thank you!
Worst customer service ever! They sent me two of the same item, double charged me, and refused to let me return the duplicate item.
Got the Mac overload and it was warm and ready also had great customer service and had refills on time
Overview
Gilt has a rating of 1.9 stars from 907 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt most frequently mention customer service, final sale and credit card. Gilt ranks 242nd among Designer Clothes sites.
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- New York, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members