Gilt

This was first time ordering and I was very satisfied with the the quality of the items I received. I would definitely order from them again.

Haven't had any issues with them. Items are out quick any problems are handled quickly and they are generally great to work with.

I have purchased two sets of two macchiato cups and now i understand why final sale. Two of them are broken.

They sell fake designer purses. Be cautious! I bought a YSL purse and the suede already wore off after 4 months

Terrible customer service, no refunds and very long delivery times. How is this site still in business? Stay away from it!

In my opinion I really think that (GILT'S), has the best prices in town. An, the most beautiful clothes, shoes and other items.

I am so disappointed. From my experience, if nothing goes wrong with your order, you should be okay. If any type of issue occurs, you will regret ordering from this site.
I really like the style of the furniture at GILT. My first order was a cracked glass top for my table that I was satisfied with. I decided to order from GILT again and wanted to get an end table. The wrong order was put into my cart. Right after I had checked out I noticed it was the wrong item. I contacted them immediately to cancel the order (their cancellation policy is 5 minutes after the order is placed) so I could get the item that I had actually wanted. It took them 2 hours to get back to me. Dylan, my customer service rep, told me it was too late for customer service to cancel it. He told me if it had not left the warehouse the delivery team would be able to cancel it. He said I would be contacted within 1 business day. This took place Saturday. I was expecting a call or email today, Monday. He also gave me a link for a live chat. I contacted the live chat team today. Cian, the live chat rep, told me it would take 3-5 days for an answer. I definitely feel like I am getting the run-around with this website. According to Dylan is a time sensitive situation and there is no urgency.

Update:
They sent me the table via FedEx even though I paid for in home delivery. I found a number to call. When I called the number I was finally helped out and they sent me a return label. The package arrived back to GILT in the beginning of December. Just today I had to contact a live chat to ask about the status of my return. The lady told me she processed my return. I asked if she had credited my VISA, she said she did. I got an email stating I had store credit a few minutes later. I checked my bank account and not only did she not give me a refund. She charged my card another $453. I am now owed $907! Words can not describe how mad I am.

I will never shop here ever again. Here's the story. I placed an order with my old address rather then the new one. My bad, but I contacted them literally directly after I placed the order. Chat and phone were both unavailable so I sent an email which claimed to have a 24 hour response time. After several days went by with no response I sent another email rather then call, as I would always get around to emails late at night. I received a vague robotic response telling me that they can't update the address nor can the order be cancelled. I called. I was told that they would try to reroute them. After no update I sent another email asking if they were able to reroute them. They apparently were not able to. I doubt there was even an attempt. They said I would need to call FedEx myself to arrange a pick up. I called FedEx. I was told that I could not reroute the packages or even pick them up without the release of the sender, Gilt. I explained the situation to the woman at FedEx but she was adamant that Gilt needed to call and authorize the release of the packages to me. I was able to place the shipment on a vacation hold while I got their approval. Except for I didn't. I called Gilt again. I told them all they needed to do was call FedEx and release the packages to me an I would happily pick them up. I was told they would do so by the end of the week. After no response, I emailed them and was told another 3 days. Three days later I sent another email and was again told to give them another 3 days. It has been more then a week since the last email. My vacation hold expired and since things didn't end well with my landlord so I didn't want to contact them, I ended up having to drive to my old building and sit outside until an old neighbor showed up to let me into the building so I could get the packages. Gilt Groupe is seriously the worst!