Nicole G.

I am so disappointed. From my experience, if nothing goes wrong with your order, you should be okay. If any type of issue occurs, you will regret ordering from this site.
I really like the style of the furniture at GILT. My first order was a cracked glass top for my table that I was satisfied with. I decided to order from GILT again and wanted to get an end table. The wrong order was put into my cart. Right after I had checked out I noticed it was the wrong item. I contacted them immediately to cancel the order (their cancellation policy is 5 minutes after the order is placed) so I could get the item that I had actually wanted. It took them 2 hours to get back to me. Dylan, my customer service rep, told me it was too late for customer service to cancel it. He told me if it had not left the warehouse the delivery team would be able to cancel it. He said I would be contacted within 1 business day. This took place Saturday. I was expecting a call or email today, Monday. He also gave me a link for a live chat. I contacted the live chat team today. Cian, the live chat rep, told me it would take 3-5 days for an answer. I definitely feel like I am getting the run-around with this website. According to Dylan is a time sensitive situation and there is no urgency.

Update:
They sent me the table via FedEx even though I paid for in home delivery. I found a number to call. When I called the number I was finally helped out and they sent me a return label. The package arrived back to GILT in the beginning of December. Just today I had to contact a live chat to ask about the status of my return. The lady told me she processed my return. I asked if she had credited my VISA, she said she did. I got an email stating I had store credit a few minutes later. I checked my bank account and not only did she not give me a refund. She charged my card another $453. I am now owed $907! Words can not describe how mad I am.