B B.

BUYERS BEWARE! I purchased 4 clothing items and after receiving the package decided to return the items due to fit. Processing a return with this company is a nightmare. After printing off my return slip and mailing the package off, I still havent received a refund. I was told since they were purchased by another company (RueLaLa) any orders prior to July 9th are unable to be viewed. No return info, form of payment, or status of return can be seen by myself nor anyone wishing this organization. Also, they explained that I would receive a call back in 3 days so they can return the funds back to my card. I was also told i needed to have my credit card info stored on the website to make it easier. First, I refuse to do business with this company again. Second, if you cant process a return properly do you think I would actually store my credit card in your site? This is the worst customer service Ive experienced from a company that is an app based shopping experience. Taking over 4 weeks to process a return is insane. Not only will I never purchase from them again, I seriously doubt I will ever see the amount I paid for these items. I feel like they stole from me. I should be able to shop, view, and track my return directly from the app all without having to speak to someone, hence the term online shopping. Now i have to wait for a call back in 3 days so that they can research my return. This is the 2nd time Ive called without any follow up from them. If i cant answer, I have to call back and give my card info for the credit to be processed. I am beyond furious and appalled at their business model. It should not have been this difficult. All i want is my money back.