AltStephanie L.

I've sold mostly clothing with ThredUp for a couple of years. My confidence grew and I began to send in some more high end items, some new with tags or barely worn.

The last bag I sent to them had several new pieces of designer jewelry and a designer handbag (never worn with dust bag). All but one of these items went missing! No credit, no explanation as to what happened to them. Just gone.

My attempts to contact customer service were infuriating. I asked about the jewelry and I was sent a dismissive response that didn't address my questions. They told me the items had holes, were pilled or stained. I wrote back, asking to speak to a manager and received another dismissive response that didn't address my issues. It said the items were discolored.

I know for a fact that there was no damage or discoloration to these items! I inspected them before sending them in and some had never even been worn!

I assume the response was from the same shady employee who did not sign their name and did not forward my concerns to a manager like I had asked.

These people are crooks! They took my items and didn't credit me for them and offered no legitimate explanation. It seemed like the customer service person was just making things up.

This is complete negligence and downright theft! Do not bother with this company! They will take your items and not credit you for them! Horrible!

I've bought a significant amount of merchandise through Gilt. I have not had an issue with clothing but have had issues with their furniture. I purchased two wooden coffee tables (final sale) and immediately noticed they were poor quality. Within days pieces came loose. I decided to fix them myself with a drill and some wood screws.

I should have known not to order furniture from them again but was in need of a large area rug and saw one on their site at a good price. A couple days later I tried to cancel the order. They gave me some story about how the order had already been sent to the vendor and that you can only cancel an order within 10 minutes of when it is placed (another rep told me 5 minutes).

This item had not shipped yet. They said there was nothing they could do for me. I asked if they or I could contact the vendor. I asked that they not ship this item to me. They would not help and told me their computer would not allow them to cancel.

I question whether their responses or excuses were even honest. At the very least they were questionable and they were incredibly dismissive. Their business practices are predatory. What could possibly prohibit them from not shipping something that hasn't shipped (and won't for another week or two)? I have never had trouble halting a shipment from any other business I have dealt with. Why can you only cancel an order within 5-10 minutes? After 11 minutes your screwed then?

If you place an order with Gilt they take your money. This rug cost over $1000. They offer many expensive items on their site so beware, you could lose a lot of money. They don't have a customer service phone number on their site (another red flag).

I suspect I will end up in dispute over this. I will be sharing this story/review on other sites. I will be contacting the BBB as well as econsumer.gov