G.H. Bass & Co.

I ordered 3 pair of shoes online. First pair got with no problem. Second pair came and I ordered an 11 and they shipped an 8. Called customer service and he advised me to return them but I had to process a second order and be charged AGAIN when this was their fault and not mine. Third pair I had paid 3 day expedited shipping on and I still haven't received them! Beyond disgusted. Love the shoes but will never shop here again with the poor customer service.

I wish there was an option for zero stars. Placed an order over two weeks ago for two pairs of shoes and 2 day shipping. Order came out to $200 and I was excited to receive the shoes. A week goes by and no update. Finally reached out, the company said they shipped and sent me a shipping confirmation with no tracking number. Three more days go by and still no tracking number. I finally called and they told me they were both on back order, so I assume the shipping confirmation was a complete lie. Told them I wanted to cancel and instead of cancelling, they told me they would have to "put in a request" and wait for confirmation. Who knows when I'll receive my order but overall a completely disappointing and frustrating experience.

It seemed simple enough. Place an order and pay extra for expedited two day shipping. I did my part. However, the order did not arrive in two days and when I inquired, I found out it hasn't even shipped yet! They did manage to bill my credit card. This is bordering on fraud. This is a gift that I need NOW. That is why I paid for the extra fast shipping. How is this company still in business? It certainly isn't because of their online sales. Fool me once, shame on you. Fool me twice, NEVER!

I purchased a pair of men's shoes that I purchased from the G. H. Bass's website, within one day after receiving them, I sent them back via USPS (the shoes were too heavy and clunky and not as described). They received my return on 8/24/2017 and stated that it would take business days to process the refund back to my credit card minus $6.00 for the shipping costs of the return (but yet they charged me $5.00 to originally ship their shoes to me). Today is 9/11/2017, well past the ten business days and I still haven't received my refund on my credit card, their customer service stated that I would have the credit refund by 9/8/2017. I contacted them and nothing, their customer service is completely useless. Buyer's beware, DO NOT buy from them online! They are lousy company to do business with.

I shopped at this Outlet store on Oct 11,2015 and it was a Blessing to me! I had a not so good day looking for a pair of boots and this was my last shop because the store was about to close while I was there. I think the manager could sense my desperation for finding the right boots and told me to take my time! With the assistance of Deborah and Jakob I bought 2 pair of boots! Ms. Deborah even went to stock room and found the second pair in my size, because there was not one on the floor. Your co has a very good staff at this Outlet store and they should be recognized for their willingness to go that extra step to satisfy a customer. I left the store feeling Blessed and a great end to my day!
Deborah and Jakob are exceptionally great employees and personality to go with it. I feel very Blessed to have met them!
Rhonda Smith, Jack, Alabama.

I made an online order return on 9/18 which was received by their agent on 9/19. I was later told that it did not get to their warehouse until 10/1 which is horrendous in itself. Today at 10/25 still no credit. Have contacted them on 3 occasions and still nothing. I sent them an I am upset message on Monday through Messanger. They replied almost immediately they wanted to resolve my problem, asked for more info which I gave within an hour and guess what despite me following up with a what have you found... crickets. Never again and next will be a credit card charge back. Terrible.

I ordered a pair of Weejuns shoes via the internet and was sent the wrong model. Repeated e-mails, call with customer care agents and chats led to nothing more than being told their management was considering the issue. Never heard back - the endless stonewalling was clearly nothing more than an exercise in avoiding having to deal with the matter. At the same time I had to return some online shoes to UnderArmour - what a contrast: excellent customer care and attention, with a new pair sent out right away. So moral of the story is that you are rolling the dice with GH Bass and if you get the wrong shoes they do all they can to make it your problem. Extraordinary that a company would create a customer service experience designed to have it lose customers. Robert Y.

I wanted to return items that I ordered online. The clerks said that online purchases cannot be returned in the store. WHAT? After an hour round trip back home, I called the 1-800 number and they told me that Leesburg Bass was wrong. Instead of driving again, I paid the 6 dollar shipping charge. Three weeks later, I still haven't received a refund. I will Never shop at this store again. While I love the items, it's not worth the poor customer experience.

When I like something - I like it. G. H. Bass Canvas pants and several of their shirts and fleeces are among my favorites BUT the company is Doomed. They are taking SEARS and just copying their play book, riding all the way down the rabbit hole. Only a matter of time.
When your Customers Reward you with their $$ - You Do NOT show your gratitude by getting their order to them in 3 WEEKS when it was "In Stock". You are Begging to go out of business. Then the Customer makes several attempts to call and complain giving you the opportunity to make a positive out of a negative and you double down?
Why not just shutter your operation now and save all the drama? Tone deafness is no way to treat customers. WTH is wrong with G. H. Bass?
FIX your Company before it is too late. SEARS is Gone, ever heard of ZAPPOS or JET or CHEWY? They "Get it" You Do Not.
I doubt I will hear from you. I sat on hold this morning for 20 minutes and that was attempt #3 as in strikes. You're Out.
Sad.

I got a pair of G. H sneakers on sale from Marshalls and I thought I got lucky because they seemed super comfortable and they were $20 butt … NOPE! Try again. Within the first 2 weeks, parts of the bottom of the shoe were peeling off like a sticker. A STICKERRRRR! -_-
How does the BOTTOM of a SNEAKER, peel off like a STICKER?!
I'm still baffled.
It's evident that their shoes are made with the lowest quality of materials.
Do not waste your money or time.
Even if it was $5, it's still not worth it.