I ordered 3 pair of shoes online. First pair got with no problem. Second pair came and I ordered an 11 and they shipped an 8. Called customer service and he advised me to return them but I had to process a second order and be charged AGAIN when this was their fault and not mine. Third pair I had paid 3 day expedited shipping on and I still haven't received them! Beyond disgusted. Love the shoes but will never shop here again with the poor customer service.