G.H. Bass & Co.

Item paid for, never received. Phoned representatives to complain & told item sent to post office. Post office has no record. Now I have to fill out e-mail form they sent me & send back. Representative still cannot explain why item was not sent directly to my home! I deal with Macys, Levis & cole hahn & never had an issue. Gh bass your customer service stinks. Representatives are poorly trained & confused. All of this agravation for a $25 order.

Bought a blouse at tanger outlet Bass in Deer Park NY. After following wash instructions the blouse shrank. Brought back to store compared it to same size blouse in store and proved it shrank. Manager said they could do nothing for me because the item was washed. So basically if I never washed the blouse it would be fine. Totally absurd! She wasn't even nice, so even though I've shopped at Bass many years they lost a customer. I even called customer service and they did not help.

Ordered two pair of Wejun loafers. Their suite stated in stock and available. I paid an additional fee first quranteed teovday delivery. Three days after I ordered the shoes Ivrecieved an email stating shoes were on back order and time expect delivery three to four weeks out. Inquired and received an email back stating that one pair was no longer available and that the 2nd pair would be further delayed. Thatvsamebday I received an additional email stating that the same shoes were now on sale and available. I did a bit of investigating and found that most if not all of their Factory Outlet stores are closed and on line ordering is only option. I truly believe that they are going out of business and hanging on by a thread. It is a shame, at one point in their history they made a fine pair of shoes and had decent customer service. This no longest exists, stay away, it is almostvas though they ate scamming the consumer.

Ordered a pair of loafers from their website. There was no indication when I ordered that they were not in stock; if there had been, I wouldn't have ordered them. Paid (a LOT!) extra for overnight shipping because I needed them for an event that was happening soon. I heard nothing from them for two weeks, at which time I got an e-mail saying the shoes were on backorder with no known ship date. I called the number they provided to cancel my order because I'd never get them in time and I got a girl (I swear she sounded about 12) who was clearly working from home. Dogs barking, little kids screaming, all kinds of noise in the background. In addition to that, she had no idea what she was doing. She asked me which order I wanted to cancel (I have made ONE order from G. H. Bass in my entire life), which made me wonder if she had pulled up the correct profile. She kept asking ME what to do (so I fill out this escalation form, right? So then I send you a confirmation e-mail, right?), so I figured there was a snowball's chance in hell that the order would actually be cancelled and I'd actually get my money back. It was so unprofessional! I've no doubt that I'll be on the phone to my bank doing a chargeback in a few days because this little girl gave me no confidence that she had done what I asked her to do. G. H. Bass: I won't be ordering anything from you ever again.

Should have heeded warnings from other reviews about shipping and customer service...
Ordered shoes online, and after checking site 4 days later (hoping to find a tracking number), discovered that shoes still had not shipped! Called customer service to find out why, and when item would finally ship- learned that it could be 2-3 more days...
Was also informed that if shoes were returned due to late arrival (son needs for event), that I would incur a RESTOCKING FEE! In fact, the service rep informed me that ANY RETURN would be charged the restocking fee - Who was the brainchild behind this policy? No matter how much we like the product, we will not order from this company ever again.

We ordered a jacket last week and paid for the expedited shipping. The item still had not ship but finally shipped today. We were supposed to receive the item by the 24th but upon checking FedEx it showed delivery on the 26th. Thus was a Christmas gift. On thier website it guaranteed delivery by the 24th. This was not the case we called them. The agent could not resolve the issue and said we would have to wait for thier email. So I guess the expedited service does not guarantee anything but they will get you by lying to you.

I ordered a pair of shoes and a pair of all weather boots. Boots were great but by time they arrived, the exact boots were now $10 cheaper for Black Friday. Shoes that I waited for, arrived in size 10 1/2 when the order form states 7 1/2.

I now have to repackage, drive to Post Office and send back while they charge me $6 for the privlege of returning the wrong pair of shoes they sent me.

I went on line and ordered a pair of shoes that I liked almost as much from Naturalizer.

I placed an order for 2 pairs of shoes on April 16th with 2 day shipping. One pair of the shoes FINALLY shipped on 4/21 and was shipped regular shipping. They were not received until April 28th. The second paid of shoes still has not been shipped. I have called multiple times and get different stories each time. I was charged for the second pair of shoes on Monday May 1st and the shoes still have not shipped as of today May 4th. I called and spoke to a "Customer Service Rep" (an very undeserving title) who stated that she did not have any updates for me on the order and was not sure why the shoes had not shipped. I told her that I wanted to speak to a Supervisor and was told that no one was there that I could speak to. I requested the order be cancelled and I be refunded and she told me that she did not have the ability to do that. This company is the absolute worst and will NEVER get my business again.

I ordered an item on 12/10 received confirmation and all. Guaranteed shipping within 7 days, 20 days later no item. I gave additional time due to the holidays. When I called, the rep informed me their system had a glitch and all PayPal orders weren't processed. No email, no call, no smoke signal... POOR CUSTOMER SERVICE. When I asked about an express shipping code to rectify the issue I was told "wasn't their problem" "he didn't have the authority" "supervisors are extremely busy" "a call back could take up to 48 hours". BUYER BEWARE, poor customer service and no communications regarding systematic errors is unacceptable.

I ordered two pairs of sandals. Received one pair and turned out that they sent me 2 right sandals of different sizes! Emailed them three times. Calling customer service resulted in waiting over 15 minutes on hold. Finally after not hearing back for 2 weeks, I returned the 2 right shoes using the included return label. By this point, I still had not received the second pair. I finally received the second pair and those were correct. Still no replacements for the ones that I returned. After a month passed, I used Live Chat to find out where my replacements were. They had received my return over a month ago and she said that a refund had not been issued. I had wanted replacements for the sandals but she indicated that they could not issue replacements. I needed to place a new order. I asked why it had taken so long to refund my money and she gave me some excuse of switching warehouses. I told her I was not going to place another order. All I got out of it was 'I'm sorry'. She made no effort to keep me as a customer. I shopped at Bass as a kid (a long time ago) but I will not shop there again. Very disappointed in their customer service. They obviously don't value their customers.

Dear CHRIS EBERT/ Xpert Credit Repair/ The Law Offices of J. Gannon Helstowski | Ramos Law Firm

I gave your company years to respond to this letter and to take the necessary steps to address these issues. If I do not hear back from your company or if no action is taken, I will be forced to escalate my concerns to the relevant authorities and pursue legal action if necessary.
I believe that I have given your company ample time to rectify these issues, and unfortunately, I have not seen any improvement in the quality of service provided. As a customer, I have not received the level of service that I expect from a credit repair company. I am extremely disappointed with the level of service I have received, and I believe that your company needs to take immediate action to address these issues. YOU SCAMMED ME!
Despite my numerous attempts to contact you to resolve this issue, I have not received a response or any form of communication from your business. Your lack of response and unfulfilled obligations have caused me significant stress and inconvenience, and I demand that you refund me. Failure to do so will result in me taking legal action against your business and reporting you with agencies below.
1. Federal Trade Commission (FTC):
2. Consumer Financial Protection Bureau
3. Credit Reporting Agencies: You can also contact the three major credit reporting agencies (Equifax, Experian, and TransUnion) directly to report suspected fraud. They have fraud departments that can investigate your company.
4. Local Law Enforcement
5. Identity Theft Resource Center
6. Texas state bar

Sincerely,
Scarlet Cosentino

Went to the store hoping to find shoes. I did, but could only be ordered online. The manager put in my info. Didnt confirm my address with me until AFTER he placed the order. Granted it was 10 mins to closing. No one was rushing him. I called that same night to have the issue fixed. It was monday that this all happened. The customer service lady said she put a note in my file and that it will be handled. Several days later later, and I Went to the store today (Saturday 11/24)and purchased a jacket. Some reason they couldn't pull up my information! My email wasn't working, BUT I was receiving their stuff. She tried 6
Times, nothing. The same gentleman that helped that week asked me about my shoes. I Said still isn't here, and that I called to correct EVERYTHING. I'm not normally such a rude person. I've worked retail. It takes seconds to review the customers information! Called about my shoes tonight after all that took place, and guess what. My shoes are being shipped to the INCORRECT address when they had DAYS to HANDLE this problem! As a first Time customer I'm beyond frustrated as you may already know! Will not purchase from here again. The only thing they offered was free shipping. No thanks

I placed an order online for a few shirts and shoes that ended up not fitting. I wanted to return them for a better size but didn't realize the headache I was about to get into...

I reached out to their support team on 4/13 since there was no return label or address included in the shipment (like they said there would be). I was then told that a return label was "on it's way" since I can't return them to a store. It is now May 23rd and I've spoke with 5 different customer service reps who all confirm that one is on it's way and they've escalated the request... Still don't have one.

Was finally able to speak with a so called "supervisor" who couldn't do anything but confirm that one is on it's way. He wouldn't give me a direct line or access to a follow up (since this has fallen through multiple times) but was told to just call back again if it doesn't arrive! With their hold times it could be 5 minutes, it could be 30 of sitting on hold to static music cutting in and out. Now we're approaching their "60 day return policy" which should be called "60 days of lies and sitting on hold"

I've been told that my return will be honored and refunded but with this level of support I have zero faith.

STAY AWAY FROM THEIR ONLINE STORE