Getaroom

Update: I received a full refund after posting this review and two others, so I changed my rating from one to two stars. I would still not use this company again though.

Complete scam. They take your money, pay the hotel, and charge you absurd service fees. Then they say your purchase is nonrefundable even a full week before the stay. They also let you cancel your reservation but then charge you another "fee" in the full amount of the booking. I just had a hotel tell me they would be happy to refund the room they booked for me if they would pass that refund on to me, but they still refused. Someone should shut this scam of a website down. I am completely baffled by the generally positive reviews here. Perhaps people thing $70 is a reasonable price to have someone book a hotel room for you that you could have done yourself for free?

I made reservation 2 weeks in advance. Which they lost and double book another person. I paid extra on the front desk to get another reservation. Now they refused to refund and running me in circles and having me wait for 4 hrs. This is absolutely unacceptable.

We booked a hotel in London through Getaroom.com. They sent booking confirmation. The day before we were due to travel a friend told me to check my reservation with the hotel as he had heard getaroom were unreliable. I checked and the hotel knew nothing of the booking. After numerous calls to Getaroom costing me over £30 it was sorted out. Only contact number for them is in America and they didn't answer my emails. They have refused to refund the cost of my calls and refused to call me back saying it was company policy not to call customers back. When we arrived at the hotel they told me that they get numerous problems with Getaroom and advised I use another agent in future. I strongly recommend you stay clear of this lot!

After I clicked on the red circles indicating our check in and check out dates, and given my credit card info, the screen said that I had booked that day's date. Because you have no same day cancellation policy, I lost $650 plus dollars. An hour later on the phone w your company, the hotel, my credit card company, Christopher, a manager finally relented to allow me to apply the charge to the dates I wanted originally. This is a scam! How many other people have you pulled this on? I will never ever ever ever do business w your company again!

I booked a room but the catch was the date I wanted was not available so it automatically chose the date for me after paying. So I immediately called to cancel, I was on hold from 11:30 to 1:30 and now they are trying to read me the terms and conditions. They are now doing me a favor and reaching out to see if they can cancel but I will still get charged the recovery of 58. What a joke. Never again. I attached a screenshot of just one call. Definitely going to the better business bureau on this. As well our company will not be using this site as well hopefully spread the word to stay away.

The stay was great. However, we booked it through Priceline's affiliate getaroom.com. We booked ahead because it was Thanksgiving weekend. When we awoke to leave, the hotel left their rate slip under the door per normal. It was over $135 LESS than the third party rate we paid with getaroom. I contacted getaroom to dispute the huge difference in price. They would not give us a full refund of the difference in price. Needless to say, I will NEVER use them again. I should have just booked with the hotel or checked a week ahead of time so I could still cancel to get the much lower rate directly from the hotel.

The hotel was fine and we will definitely stay there again, as we recently moved and it is affordable and near family. But getaroom--no thanks. We paid 38% more than the hotel would have charged--what a rip off!

I am livid. My credit card statement came in and I was charged in US dollars. I called them and they said there is nothing they can do. I don't even know how I ended up with Get. A. room. I thought I reserved the room though the booking office for Days Inn. Bunch of rip off/scam artists.

I mean look at all the negative reviews here! The reviews are all spot on. How does this company continue to operate? The company is a fraud. You're better off tossing your money in a fire. They don't offer any service for the best price. You can go right to the source and get the exact SAME pricing.

EDIT: I did a Google search for the hotel I wanted to stay at and GetARoom (aka Guest Services) AD was the top hit, that's where I made my mistake. Don't fall for the same. Ignore the Google AD, look a little further to make sure you're dealing with the correct company.

This is by far the most disappointing experience with any online booking I have ever had. The information with the booking does not tell you how high is the booking fee. They do not even give you a summary of the total cost so you can verify before finalising the payment. In addition the phone contact is almost impossible and the customer service email while timely is unhelpful. Never book with them