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Geekbuying has a rating of 4.19 stars from 937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 10th among Electronics sites.
This company responds to reviews on average within 2 days
I am completely satisfied with the company. They are true professionals. I will definitely buy again. Also fast support for problem resolution.
I have ordered an expensive beamer l, never received it and there is no signature package. First of all they said that it would take a long time and after that they according to then they posted when I was not home. They send me that the post had been delivered. So don't trust and don't waste your money. I had to pay for something I didn't receive and had to wait months waste of time.
EDIT:
Geekbuying has become cooperative and repaired the item free of charge (including shipping). Communication was a big issue at times. I am now waiting for the item to arrive back, but have no reason to thing there will be a problem with it.
Geekbuying will not obey EU law and pay for shipping fees.
I bought a Jimmy JV85 Pro Vacuum cleaner that broke down less than 1y after purchase. Geek buying will repair, but will not pay for shipping fees, even though European law states the consumer must have the repair free on any expense, including shipping fees.
Cons,
Shipping took long days, delivery time itself was standard from China to Japan, the days between order date and shipping date was too long waiting.
One of three RG35XX doesn't work and color was wrong.
Pros,
Geekbuying is more clear seller, not cheating like Aliexpress, so trustworthy simple shopping like Amazon.
The customer service staff responds very quick and simple discussion after I received the wrong item.
Die Bestellung wurde von einer nicht autorisierten Person ausgeführt und die Lieferung hatte noch nicht begonnen. Das Geld war schon via... bezahlt so das ein Kaufvertrag zustande gekommen war. Auf meine Nachfrage hin zwecks Storno der Order und Rückerstattung wurde innerhalb von 32Std. Reagiert und mir ist die Zahlung zurück erstattet worden ohne Bearbeitungsgebühren.
By making my first purchase, I wanted at all costs to have it within a maximum of 7 days because I was very excited to have it and test it. I chose delivery by DHL according to the cost displayed, I was unpleasantly surprised to receive an email to inform me that the cost of delivery is not the same and that I must pay up to 32 $ for delivery to be made by DHL. I finally opted for free shipping and a refund that I'm still waiting for.
All the drunk that I had to have my article completely disappeared and I told myself that I should have opted for a purchase in my country. I do not know when I will receive my article, I wait. Although there are plenty of electronic items that I expected to buy through this site. But...
I purchased a smartwatch that already doesn't arrived, but it's good site, you must not change your shipment cause your area is a remote area and pay $30 or make free loooong shipment
After 2 months of writing emails back and forward to them. They finally have settled the score and accepted to send me my money back.
I am not going to buy from any website abroad after this bad experience.
They are thieves, they sent me an empty shipment after I ordered Xiaomi phone for 450$ and waited for it 3 weeks. They told me that I have to file a complaint against my local courier which I did and still in dispute with them and now they are telling me that I have already got my cargo.
After going back-and-forth on the issue for more than a year, and subsequently getting a repaired tablet back, which was damaged, I will report that in the end GeekBuying provided a refund of half the purchase price of the tablet. I was agreeable to the offer and accepted. The amount was refunded and the matter has reached a satisfactory conclusion.
Sad to report, my one and only experience buying from this outfit was, is, a real drag, total nightmare that has been dragging on for more than a year!
They have had the Teclast X-98 Pro I bought in April '16 for more than a year now. I returned it to them in May '16. They have kept the money for the purchase, just giving me the TOTAL runaround. Where the heck can I share the story? And this last part is just the tip of the iceberg in having had to deal with these folks in the last year. Avoid them, is my advice. Here's a copy of some of the recent exchanges, as I await trying to get--will I ever?--getting a table back from them that I mailed back--at my expense--MORE THAN ONE YEAR AGO!
They told me in February the table was repaired--yes, seven months!--and wanted to mail it to me then. As soon as I returned home from overseas travel I emailed, gave my address info to them and told them they could mail it to me. OK, about a week later, they send a form, asking for the info I had already given them about my address! The exact same info that I had already mailed to them!
Date: Sunday, April 30,2017, 11:00 PM
Hi dear,
Please copy the following list and fill it out in English. Thank you. So that we can ship it to you.
We usually begin to process the order while all the address information was confirmed.
Recipient:
Detail address:
City:
Province:
Country:
Postal code:
Contact phone number:
We are looking forward to your early reply.
Sincerely,
Bella
Sent: Monday, May 1,2017 3:41 PM
OK, here is the info.
Recipient, me; XXX
Detail address; 1234 XXX STREET
City; XXX
State; XXX
Country; USA
Zip code; XXX
Sincerely, xxx
Contact phone; *******890
Sent: Wednesday, May 3,2017 1:52 AM
Dear XXX,
Thanks for your email.
Ok we will send it to you asap.
We wish you a nice day.
Regards,
Bella
Sent: Wednesday, May 17,2017 4:03 PM
Hello Geekbuying,
It's two weeks now since the time you were sending the tablet.
Can you let me know the status of the shipment? Just wondering...
Regards,
XXX
Sent: Friday, May 19,2017 3:13 AM
Dear XXX,
We have already sent your item to the factory.
But the factory is really very busy every day.
And the repair always take 2-4weeks,
We will also urge them for you.
Any news we will keep you informed, pls dont worry.
Wish you have a nice day.
Best regards
Bella
Sent: Saturday, May 20,2017 3:43 PM
Geekbuying Staff,
You said it was repaired months ago, and you were mailing it back. But I was not in the U.S., and now I am. And you asked me for all the address details and I sent them. That was almost three weeks ago. And you said you had mailed it, and I am waiting.
Now you say this. What is going on?
Why would it need to go to the repair place?
Sent: Monday, May 22,2107 4:15 PM
Hello,
I sent this to you three days ago, no reply yet.
Please respond.
I sent you my address details on May 1.
You replied on May 3 you would mail it ASAP.
May 17, I asked, where is it. Then you say it's back to factory? You told me a few months ago it was repaired. When I got back to U.S. I gave you my address details.
When is the tablet coming, what are the shipment details, where is it now?
Please respond.
Sent: Sunday, May 28,2017 11:16 PM
Good day
Thanks for your email and your patience.And we are really sorry for the delay reply for Bella was off work these days.
Well, we get your item repaired already, and
Now is currently in our warehouse.We will arrange your shipment as soon as possible,
Best regards,
Jessie
Sent: May 29 2017)
Hello,
You said it was repaired back in February, awaiting to be informed of an address to ship it back to me in the States. I gave you all my address info at the end of April, and you received it May 2. You said on May 3 you were mailing it. Today is May 30!
Send me tracking number,
PLUS, YOU STILL MUST REIMBURSE ME FOR SHIPPING COSTS TO HAVE SENT THE TABLET BACK TO YOU.
YOU HAVE HAD THE TABLET FOR ALMOST ONE YEAR!~
Sent: June 1,2017
Good day
Thanks for your email and your patience.And we are really sorry for the delay reply for Bella was off work these days.
Please wait with patient
Best regards
Jun 7 at 3:46 PM
To
GeekBuying AfterSale Support
Learn to keep complete copy of your emails.
Patience?
What is going on?
I posted a record of this on tablet forums, bad service, no service, from Geekbuying. You have had the tablet MORE THAN ONE YEAR!
I will continue posting about poor, poor or NO SERVICE.
YOU HAVE HAD THE TABLET MORE THAN ONE YEAR!
YOU SAID BEFORE IT WAS REPAIRED LAST JUNE. YOU SAID IN JANUARY YOU WANTED TO SEND IT. YOU GOT MY ADDRESS DETAILS IN APRIL.
YOU HAVE HAD THE TABLET MORE THAN ONE YEAR!
Sent: June 9,2017 3:09 AM
Dear
Thanks for your email
Here is the tracking number: xxxxxxx
Have a nice day
Elaine
Jun 12 at 1:48 PM
To GeekBuying AfterSale Support
I just checked that number. Today is June 13, that number says it is 'prepared', 'being prepared' whatever the heck that means. And doesn't say anything about it being addressed to anyone... maybe nothing is being sent... that's my guess. The number says 'prepared, preparing' as of June 4... hahaha... THAT IS NINE (9) DAYS AGO.
WHAT A JOKE, HAHA!
You keep the buyer's money, and keep the tablet that was returned MORE THAN ONE YEAR AGO for replacement, repair, refund--I even asked for just credit and would have been satisfied with that. Look at the record. But no, you keep the money and don't give the customer anything...
That is called STEALING. GEEKBUYING is enaged in STEALING!
This is an edited post after the issue was resolved:
The reason I haven't put 4 or 5 stars is because I didn't actually buy anything. Also the reason I cancelled is because I freaked out about all the negative reviews.
I ordered a Xiaomi Redmi Note 4X from the Geekbuying Spanish warehouse stock on Monday 27th Nov.
It took a while to process and so I cancelled my order. There was a bit of a delay in response, I think due to the timezones, but I received a full refund within 10 days. Everyone was very helpful.
Tip for consumers:
Look elsewhere
Ordered a phone, waited 6 weeks but didn't get anything. Contacted customer service to ask the exact adress to which the parcel was sent (I changed the shipping adress shortly after ordering) but for some reason they are not able or willing to provide me with shipping details, even after multiple requests. However, I did got a full refund and was able to order my phone elsewhere. In the end I am left with mixed feelings but since I got my money back I am positive about the company and would consider shopping here again.
Amazfit Bip, l'ho ordinato e pagato sabato sera, mi sarei aspettato una conferma d'ordine, così ho cominciato a scrivere mail chiedendo se l'ordine pagato fosse stato ricevuto. A sorpresa, mentre stavo scrivendo un'altra mail è arrivato il postino. Molto veloci, ma una conferma che è tutto ok, no? Sicuro che tornerò a comprare qui, sono comunque molto cortesi e veloci.
My problem with this company is with their communication. It takes ages before hearing back from them. That being said, do they deliver on what is promised and are they safe? Yes, they absolutely are. If you plan on making a quick purchase without needing to get in touch with the company, then this could be the right place to buy appropriately priced electronics.
I ordered a phone. About 130 US dollars, on June month, 2018... I payed with a MASTERCARD card... after a while, they asked me to send them a foto of my national ID and the Mastercard card, with all the serial numbers on it... i could not send them those serial numbers, being out of town..., so, after 7 days, their system cancelled the order.
No money were taken from my account. Everything was fine.
Hello Nicolae,
We do apologize for the inconvenience it has caused you.
Kindly let us know the order ID to check further details.
One of our customer service representatives will reach you via email shortly.
Geekbuying Service Team
I bought what I thought was a great phone, and was very excited to receive it. I bought a screen protector and a phone case to go along with my new phone. After all that excitement, I ended up finding out belatedly (meaning I had already paid for the phone), that the phone I ordered stopped being produced. It took them a week for them to let me know, and each response from them after that, took about two days long for them to get back to me! They should really keep their website more up-to-date on what is actually available for customers to buy. On the positive side, their ability to get back to me about a refund was done in a timely enough period. That much, I appreciated.
The package was supposed to arrive in 1 month maximum, and instead it arrived in 2,5 months. Nevertheless the product was in its box without any flaws. So, the only problem was the big delay!
Gain trust and grow your business with customer reviews.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Dear Ângelo P.,
We sincerely apologize for any inconvenience that had been caused.
Our customer service team will assist you to repair the product.
Please check your email for more details.
Best Regards,
Geekbuying.com