Overview
Geekbuying has a rating of 3.7 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 11th among Electronics sites.
I was glad to find very recently launched electronic items (smartphone in my case) at promotional prices. Customer support responded very quickly with any questions I had. The buying experience was overall very pleasant.
Fast delivery and perfect customer service! They reply to emails within 24 hours and find the best customer service! Super reliable site! I'll buy them again! And a special thank you to Jessie for quickly solving my problem!
Ms Jennifer from Geekbuying website has helped me from the very first moment in the situation of having ordered.
She have helped me in all the prices by email. I ask and they answer if I had any issues they quickly find a way to solve it with the order *******.
The seller send me unsuitable phone for use in UK or Europe. They agree to give me a full refund and postage. I sent the phone back on 6th of January 2016. But I still haven't received any refund from the seller so far. 25/2/2016
I purchased a smartphone and in order to keep costs down, used standard registered airmail to ship the item to the U. K. Initially I could not track my package, but one message to the team at geekbuying and they pointed me in the right direction. The phone arrived safely within the time indicated at order, and I am very satisfied with the service I received. I would definitely use them again.
I recently purchased a microSD card from GeekBuying. Unfortunately after 1-2 months I did't receive my order. I contacted GeekBuying, and Jennifer, the customer service rep, jumped in immediately to help. She traced my delivery status and provided updates. Later on when she realized it might have been lost during the shipping, she offered full refund of cost. I was so impressed by her service and quick responsiveness. Fully understand accident like missing during transition may happen. What really matters is how to take care of customers after. I am convinced that GeekBuying do have customer first in their mind.
Will shop again. Highly recommended.
Notified 5 days after paying for a tablet that it wasn't in stock and might ship in 1-2 weeks.
They averaged 48-72 hours to respond to email. No way to keep track of order on the website.
Live chat and the phone number were not available, I attempted both numerous times.
They did refund my $.
I ordered a phone UMI Touch from geekbuying for over two weeks now. No communication, nothing. The live chat link does't even work. No response to email. I checked the tracking site and it says that my order has been processed in my country Nigeria, but I haven't received any phone. These guys are scam artistes. $146 gone, just like that. There should be an international regulatory body that can shut down online scam artistes like Geekbuying.com
Hi dear sir,
We are sorry for the inconvenience.
Could you please inform us your order number so that we can check for you?
The Available Hours of the live chat is:
Mon to Fri.
9:00-18:30，GMT+8
20:30-3:30，GMT+8
And please send the email to those email address:
♦support_payment@geekbuying.com
About payment failure, invalid coupon, duplicated orders, cancel orders, report error
♦support_tracking@geekbuying.com
About change address/shipping method, order status, tracking information, custom clearance♦support_aftersale@geekbuying. Com
About missing item, wrong item, defective item, item problems
We are trying our best to satisfy our every valued customers, hope you have a nice day!
Thank you!
Geek Buying has lots of cool gadgets/electronics to choose from. The categorize their new products and best sellers so you can go right to what you want. They make shopping for nerdy stuff fun! It's free to join.
Ordered a new electric bike Fiido D2.
The order came from Poland to the UK within 7 days. Really happy with that.
Unfortunately, the bike was damaged. Looks like the box had been squashed on the left and right hand side. Can only think that was at the bottom of the pile of other boxes that had been placed on top.
Contacted Geekbuying and its taken over 3 weeks to come to some kind of conclusion. With a £420 bike, they offered £20 as a refund and sending me the replacement parts for me to fix for myself. And here's me thinking I am paying for a mint condition bike with no issues.
They take approx. 1-2 days to reply to any communication via their ticket system. The 24 hr chat line just directs you to an email if its an aftersales issue.
Pay via credit card and at least get some protection with your purchases.
Wont be ordering from here again.
Dear tony t.,
We sincerely apologize for any inconvenience that had been caused.
Please let us know your order number so that we can check further details regarding your order issues.
Or kindly contact service_aftersale@geekbuying.com to apply for a warranty.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com
After received defective item, I contacted Geekbuying aftersales support and I send them video to prove it. They arranged full refund quickly. Highly recommended. Excellent customer care. Thank you Geekbuying.
I was able to buy a fan at a good price. Unfortunately, the battery was defective. The support team reacted very quickly and offered to send me a new battery and replacement instructions. That way I didn't have to send anything back, easier and more sustainable - and geekbuying saves money too. Win - Win! It's nice when friendliness and flexibility come together! Communication as it's best!
If you're contemplating buying from this company, just don't. I've made an order of an Anbernic RG351P from their Hungary warehouse, which features expedited shipping, and bought the additional insurance to make sure it's replace if lost.
My package is now past its due date and the tracking site still shows the last update from 9 days ago in Hungary.
Furthermore, trying to contact their support, they told me that they'll look into it 3 days ago, and I still haven't heard back from them. The live chat is predictably a waste of time, since they just tell me that they'll ask the investigator to be quicker about it.
Dear Konstantinos S.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
Placed order one week ago. As per website it will be shipped in 2 to 5 days. However item is not shipped yet. However thry charged my PayPal same day. Very poor communication. Never reply to emails. I doubt I will receive my item as promised in 2 weeks. I am not sure who is writing those rave reviews. I am considering filing a dispute with PayPal and get my money back. Don't be fooled unless you want to wait more than 60 days. Is Little bit of a price difference worth the wait? I don't think so. I think they use out money to purchase stocks and then ship it. They probably don't carry an inventory. Very disappointed.
Hi dear customer.
How are you?
We are sorry for the inconvenience caused to you, and would you pls tell us your order number?
Actually, according to our policy, we usually need 2-7 business days to process a new order.
You can check here: http://www.geekbuying.com/help/payment_and_shipping/shipping_guide
Hope your kind understanding and feel free to contact our customer service.
Geekbuying.com
I ordered a phone from them it has been 31 days since it was shipped out. They have no idea where the phone is the tracking number has not been updated since June 17. When I contact them they just keep saying to wait and be patient. I don't care how long it takes to get here but I want to be able to track it to make sure it is not lost. They finally said they would look into it but it can take at least 2 more weeks! I purchased insurance on this as well but obviously that made no difference. A company should be able to trace an expensive item like this. Also beware the phone I purchased dropped in price by 50.00 2 weeks after I bought it they would not match the new price even though I had not even received the phone yet.
Great support with fast response. In addition to the good prices and fast delivery times, since different warehouses are used worldwide, I had very good support from support, who always answered friendly and particularly quickly. My package got lost and we were able to find a good solution together. I am very pleased.
Dear Dirk B.,
We are glad that you are satisfied with our customer service.
Welcome to come back and shop with us again soon.
Best Regards,
Geekbuying.com
I ordered H1 Full Touchpad Keyboard, item is not working seems battery was damaged. Contacted with customer support, offered replacement, but decided to ask refund. Refunded to Paypal. In fact good service, ordered various item after that and it is ok.
Had brought few items from this company and has been great. Once I had a problem with a item I received which was delt well by the after service team. Would recommend this website. If you don't need something in a hurry then you can find some good bargain here
The worst online shopping experience ever!
I bought Robotic Vacuum Cleaner iiutec (R-Cruiser). It stopped working during the first year, while still on warranty. I contacted Geekbuying and they advised me to ship the vacuum cleaner to them for repairs. I paid $56 postage from Australia. Had to remind them I exist a couple of times. Then, 6 weeks after, they wrote that I have to pay additional $24 for Customs clearance. This would be $80 out of pocket for the faulty product still on warranty! Another 2 weeks of correspondence and, surprise-surprise, they write that the warranty period has ended.
Bad product, poor customer handling, fishy company.
Dear Marina K.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
One of the best webs to buy electronics with a lot of products and good prices.
Whenever I wanted to cancel an order or modify it they replied fast and kindly. I haven't had any problem. A good service.
Highly recommended
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Business History
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear sir,
We are sorry for the delay as sometime the factory cannot offer the enough stock to us as they check there are some bugs in the items, they have to recheck it.
The live chat and phone number are available, please feel free to contact us.
Have a nice day!