- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Ordered a new electric bike Fiido D2.
The order came from Poland to the UK within 7 days. Really happy with that.
Unfortunately, the bike was damaged. Looks like the box had been squashed on the left and right hand side. Can only think that was at the bottom of the pile of other boxes that had been placed on top.
Contacted Geekbuying and its taken over 3 weeks to come to some kind of conclusion. With a £420 bike, they offered £20 as a refund and sending me the replacement parts for me to fix for myself. And here's me thinking I am paying for a mint condition bike with no issues.
They take approx. 1-2 days to reply to any communication via their ticket system. The 24 hr chat line just directs you to an email if its an aftersales issue.
Pay via credit card and at least get some protection with your purchases.
Wont be ordering from here again.
Tony T.'s review of Geekbuying earned 2 Very Helpful votes
tony hasn’t received any thanks yous.
tony doesn’t have any fans yet.
tony isn’t following anybody yet.
Empty.
I bought BMAX B6 Plus on 14th August 2023. Now it's broken. Just absolutely poor quality.
Cons, Shipping took long days, delivery time itself was standard from China to Japan, the days...
Dear tony t.,
We sincerely apologize for any inconvenience that had been caused.
Please let us know your order number so that we can check further details regarding your order issues.
Or kindly contact service_aftersale@geekbuying.com to apply for a warranty.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com