GazelleReviews 1,076

I sent in two mint condition, absolutely no scratches iPhone 11 Pro Maxes. No screen damage, no body damage. They were in cases the entire time. They kept my phones for weeks then adjusted the offer down from $452 to $187 each claiming the phones were in badly worn condition with scratches. I wish Nextworth was still around. They had integrity, Gazelle doesn't. Hopefully they send me the same phones back in they're original condition.

**Update. They did not send my phones back in the same condition. There are visible scratches now which is impossible because we had cases & screen protectors the whole time.**

I purchased an iPhone 11 Pro Max in 'excellent' condition. I paid $679 after taxes and express shipping and the only good part of this transaction is that it arrived on time. Upon opening the box, everything looked great. The phone turned on fine and everything seemed to be in working order. Except the rear facing camera. This is why I spent more money for an 'excellent' phone, so I did not have to deal with this. Nearly $700 is a lot to have any type of issues for a USED phone. I emailed their customer service multiple times, and when I got a response was told to send the phone back. I explained to them that I use it for work and also have a child and would like to get it fixed locally, I had provided proof. Now, understandably I could have sent it back (what they don't tell you is that there is a restocking fee, and you'd have to repurchase and pay yet again for shipping) but I had just started a new job and it doesnt look too good saying "hey sorry I missed the meeting because I did not get the text you sent". Anyway- they offered me a $20 refund. That is all. I professionally declined and was told that my case was "escalated" and that I would be hearing from a senior executive within two days or I could email them directly at a specific email address. A week went by, nothing. I emailed the address provided and this person had no knowledge of my case, etc. after going back and forth for days on end they offered me yet again, $20. Weeks later, and explanation after explanation to this person and that, I was finally offered a whopping refund of $40 with proof that I got my camera fixed. Ridiculous. I missed milestones and events photos of my child going back and forth with these people for f o r t y dollars. So, don't do it. Save your money and go somewhere else.

I have sold several electronic items with other services, but noticed Gazelle was offering me the highest trade-in value, so I opted to give them a try with my iPad. The nice thing was they quickly shipped me a well-padded box to ship it back in, but that's where the good ends. It took them a week after delivery to their office to confirm they had received the iPad. When I called in the interim to inquire about the delay, their customer service didn't even look up my account to verify, just said it takes a while and to wait. When they did process my iPad, they complained of scratches and wear and tear and dropped my offer down to a fraction of the initial offer. The device is in pristine condition, which I photographed extensively before shipment just in case. I declined the offer and asked them to send the device back to me, which they did, bouncing around in a plastic bag and dinky beat up cardboard box with a piece of paper stuffed in - a far cry from the well-enforced packaging I sent it off in. I wasn't even expecting the same care in return, but the way they shipped it they may as well have just slapped the sticker on the iPad - absolutely zero regard for my investment or potential future business. Terrible service.

I bought an excellent used iPhone 13 from gazelle. It froze/stopped working 2 days after i got it. I returned the phone and got my money back. Even though the iPhone 13 directly from apple is more expensive, i am willing to pay more money for better quality.
I no longer trust gazelle, and i am very disappointed. The phone (at least from the outside) looked brand new, and had no scratches or scuffs. I will be taking my business directly to apple from now on.

One excuse after another for not paying for my used iPhone7.1st: they needed to supply IMEi number so deactivate the ESN (so far, ok. Next: they claim the phone has an outstanding balance and want me to provide PROOF it is paid off. (phone was paid off two year ago). Finally: they say the phone has many scratches (there were none on this phone when sent!). They are obviously making up obstacles. I have requested they return my phone to me -- I hope they actually send MY phone. This company has some fraudulent practices. To contact by phone (which they request) require about an hour of wait time on hold.

For the first time in my life - i decided to sell my old mac - I sent it to them via FED EX - THEIR LABEL - THEY DID NOT RECEIVE - NOW THEY ARE BLAMING ME - WOULD NOT TRUST - DO NOT USE - ABSOLUTELY DISGUSTED - UNTRUSTWORTHY

This company is fraudulent. They gave me a quote and I sent my phone to them. The IPhone 12 Pro Max is in pristine condition. I could not find a single scratch. It was always in a case and I only had it a few months. Someone gifted me a new 13 pro max so I decided to sell it. Once they received the phone (that was EXACTLY as I described, the sent me an email offering 1/2 of the original offer. I read reviews claiming this but there were so many positive reviews (probably fake) that I ignored the negative ones. It's basically a bait and switch tactic. Was a complete waste of my time. Unless you are good with 1/2 of the original offer price, avoid this company!

I decided to go with Gazelle after CNET gave them a good rating. They initially gave me a fair price for my iPad Pro. This iPad was always 100% covered and had a tempered glass screen cover too. When gazelle received it, they said "too many scratches for our price" and dropped the price by more than 50%. I tried calling them twice (on hold for over an hour) and emailed them 3 times to ask about this policy. Nothing, nada, no response. So I asked for my iPad back. When I got it, I asked 2 independent stores and they could not find any scratches on it. Classic bait and switch. Poor customer service Gazelle. I went with Declutter. They got my ipad and the next day deposited the monies into my account. And it was for 100% of the amount that they initially gave me prior to shipping.

My phone was a Verizon locked immaculate phone when I mailed it in. They said they received a scratched unlocked phone and drastically reduced my offer. Now I have to hunt down the serial number to prove they switched my phone and sent me back a POS! Don't trust them.

Beyond disappointing. I submit my pristine iPad Pro for a "estimate" on their website. Get a quote of $185. I send it to them and after more than two months of calling them, get an offer for $90.

It never left the case and did not have a single scratch or crack on it.

I told them I'll take the iPad back. Let's see if they send it back to me.

Don't believe the offer they provide on line. Once you send your device they will put you payment on hold pending acceptance of a new low-ball offer. You won't even be notified of the requirement to accept the new offer and the only way you will know is from waiting to get your payment and it doesn't come. You go back an check the site and your payment status and then you will see an action item to accept new offer. Total scam.

I decided to sell my iPad, but it was working perfectly and no damage, looks new when I shipped. They said first they'll buy it $100. After they received it, they said it doesn't light fully and doesn't work properly so adjusted to $16. It is ridiculous. My iPad definitely got damaged when during the shipping or after my iPad arrived at their facility. They provided a box with sponge inside and told me to put nothing more in it. I think the sponge wasn't enough, but I just followed their instructions. They'll return my iPad soon but if it actually damaged as they say, id like some money from them.

They get your device fast but to process it check it in and even look at your device plus getting a offer you're looking at a 3 week wait. If you need money fats for your device this isn't the place.

They stole my phone basically. I had an iPhone 8 Plus and sent it in to sell. It had never been out of the case since originally purchasing it. They had quoted $220 for it. When they received they changed the quote to $88 saying there were scratches on the phone and that the phone was actually not an iphone 8 plus. I asked for it back and they shipped a phone that was not mine back. I had taken photos before I shipped it in and the phone given was not the same. So... essentially they just stole my nice perfect phone and gave me something else back.

Trying to sell my devices to Gazelle. They provide an initial, enticing high offer then come back with a hundred confusing emails and a thousand reasons (which in my experience are untrue) that the device isn't valued at what their initial offer was. They engage in bait and switch and have no effective customer service.

Gazelle seems to be running a bait and switch operation. Their online estimate $105 for my old iPad. Once they had it in-house, they dropped the offer to $9, claiming my screen and the back were scratched and that it didn't light up properly. These claimed were false. I rejected their offer and told them to return the iPad to me. I sent it to another company that gave me $95 for it.

Not what it used to be, they now make up reasons to not pay you the quoted amount. I will be reverting back to trading my phone into the carrier going forward.

I was robbed, my phone stolen while on a train in Atlanta. I tracked the iphone and it was "sold" inside one of these machines at a Kroger Grocery store. I reached out to them online to make them aware of the theft. I was told that they could look for the phone, if I gave them the machine number that it was sold to and IMEI number on the phone. I gave them the address of the store and they "don't know what machine is there". Really? Which meant me taking a trip 45 minutes into a somewhat bad area of town to look at their machine and determine the machine number. I am then told that I have to provide a police report, which the police were of no help to me. Since the phone is not worth over $1k and there was no injury they basically wouldn't take a report. So now I am out my phone, even though I know where it is. I have the information about the phone and I can track the phone to their machine. Basically they are inciting thieves to steel people's cell phones for a little extra cash. They thief can then take them to their machines all over the city and sell them for instant cash. They pay the thief pennies on the dollar and then resell the phone for a profit either back to Apple or another company so they can refurbish them and sell them to the next customer. This company acts like their hands are clean when they know EXACTLY where most of these phones are coming from. They count on the fact that the police won't file a report and that they can cash in on the stolen merchandise.