GazelleReviews 1,076

I had two iphones I wanted to get rid of so like everyone else googled and came across Gazelle. I did a price quote and requested a box and off the phones went. Here is where things got a little weird. The first iphone came back with a better offer ( woohoo) and the check was receive pretty quick. The second was the a HUGE mess. They emailed me saying the IMEI was stolen or lost? Weird since I never lost that phone. Later to find out it was a different device! I called twice to get to the bottom. No emails after that or follow up. Called and they said now it was determined to be unusable? That phone may need a new screen but thats about it. I asked for the device to be sent back, but not even sure it will be the one i sent in! This company needs to get organized. These are peoples personal devices. Not okay.

The price for the product I sold was fair. I got slightly less than what I probably would have gotten if I sold it on Ebay but with added fees, and the difference in time from sale to posting would have been another week, with no particular guarantee in price. In addition, Gazelle gave clear instructions and made the process very painless. All the relevant boxes were clearly labeled and packaged intuitively. I would have liked a notification of the product arriving so I could better gauge when I could expect payment. Overall good experience, very smooth interaction and I feel both parties got fair value.

I ordered an iPhone 6 on gazelle with 2 day shipping. I received the phone 5 business days later, but I understand sometimes things happen and I wasn't upset about it. I was upset when I opened the box up and plugged the phone in. I let it sit on the charger for ~2 hours, and it was completely unresponsive. I couldn't activate it in any way. I tried plugging it into my computer, but my computer couldn't even detect it.

So I called customer service, and they told me to ship it back to them for a refund. So I paid to ship to to them and a few days later, I received an email saying that they have the phone and I should get a refund soon. That was over a week ago. Still no refund.

This was such a waste of time and money. Don't buy a phone from here. Save your time and money.

I've had family members who had great experiences, but not me. I sent in my 2011 MacBook laptop in mid-June, hoping I would get my promised Amazon Gift card in time for Amazon Prime days in July. My emails were not returned from customer care. My only way to get any response was to call 1-800-GAZELLE and the information under my case number was never up to date. It's my bad that I locked my laptop, but I provided the code multiple times and was still receiving nastygrams from Gazelle threatening to rate my laptop as poor if I did not respond... despite the fact that my responses were immediate. I am not using them again. Communication is terrible.

Could not have been easier. Promptly received my box which I packed my iPad in and sent back. Before I knew it I received and email saying I would receive more than was quoted and shortly after that I received may Amazon code. This wasn't the first time I used Gazelle and it won't be the last.