GazelleReviews 1,076

My 13 year old son just purchased a phone from your company on July 5. (Order #*******). After receiving the phone today, July 10th... we took the phone into our local T-Mobile store to be activated. To our disappointment, we were told the the serial number on the phone was blocked because the phone was stolen from T-mobile or not paid for. Also, the previous "users" old sim card was still in the phone. I'm guessing your 30 point inspection didn't happen this time! After contacting you customer support line, i was more disappointed to find out that you would not be sending out a replacement ASAP but that it could take as long as 10 days to process a refund. And then we would have to "roll the dice" with a reorder. I couldn't be more disappointed with this transaction. I purchased a few items from you before and had no issues. However, if an appropriate resolution can't be figured out, i assure you we won't buying again. I will also post our experience on every review page I can find, to include Facebook and Twitter. Ill also be sure to copy the company CEO (Chris Sullivan) every step of the way.

I used to have lot of respect for this company as created way to recycle your valuable phones. But after having successful bad experience over last few months, i feel they are heading towards downward spiral. Lack empathy for customers issues. Company only worries about its profit profit at any cost. Even one of the customer support rep dealing with Gazelle used phones (not gazelle.com) mentioned it has problems with every order off late. We need company like Gazelle. But not in the current form for sure..

I've been a Gazelle buyer/seller for years. Previous to my current experience, I'd have given them 4-5 stars. I recently sent in a pristine iPad Pro 9.7 32GB, expecting them to pay $255. Instead, I get a very late response saying it's an iPad Air 16GB in Fair condition.

They used to be prompt, and kept me advised of every step in the receiving, assessing, and approval processes. No more, apparently. I've asked their senior management to contact me to resolve the issue.

Usually when you see an ad on tv it makes you think that they're great in service because they're putting themselves out there. But I ordered an unlocked black iPhone 7 32g and I got the phone in about 9 days which doesn't bother me. When I open the box everything looks great. I go to put in my SIM card but when I get to the activation part it tells me that the phone is locked. I call customer service and they say that my order hasn't even shipped yet! So what they tell me is to send it back and get a full refund. They never said that they were going to give me the right phone they just wanted it back. Worst customer service ever! I've had used phones my whole life and I've never paid $600 for scratched up, beaten phone. Go to Apple Store and buy the same but new phone for $649. Only $49 more!