Judie S.

I've had family members who had great experiences, but not me. I sent in my 2011 MacBook laptop in mid-June, hoping I would get my promised Amazon Gift card in time for Amazon Prime days in July. My emails were not returned from customer care. My only way to get any response was to call 1-800-GAZELLE and the information under my case number was never up to date. It's my bad that I locked my laptop, but I provided the code multiple times and was still receiving nastygrams from Gazelle threatening to rate my laptop as poor if I did not respond... despite the fact that my responses were immediate. I am not using them again. Communication is terrible.