GameStop

I went into GameStop last week in preparation for the PS5 sale. I got all the info on the bundle I wanted and was told I could pick that specific bundle on sale day.
I showed up at 5 in the morning and happily waited along with 25 people. I was the second person in line. When the manager came out she gave us all our "golden ticket". As I'm waiting the final five minutes I noticed the paper had a specific bundle on. It was nothing I wanted or didn't already have. I noticed most of the other people waiting weren't happy about this either.
At the counter I said I wanted my specific bundle and asked if she remembered me from last week and what she told me about choosing my bundle.
She said that was wrong information and that I shouldn't have been told that. I was given the choice to buy my forced bundle or to leave with nothing. I didn't have the money to buy that bundle and the extra controller for my wife. I was so mad that I walked out. I stayed home the night before to ensure I was up early enough to get what I wanted. Unfortunately I found myself explaining to my wife why I came home empty handed. I wasted my money on renewing my GameStop account that was required for the PS5 purchase along with the hours wasted freezing my butt off outside the store. I'll never step foot in a GameStop store again. I've shopped there for 20 years but will never walk in that place again.
Also, I noticed the next 7 people leave the store angry at what they had to purchase in order to get their PS5.
Way to gamestop...

Hello, I preordered Battlefield 2042. I was told I would be called on release date with the Steam code to download the game (for PC). It is now two days after the release date, I did not realize what day it was and lost track of days. Well nobody has contacted me and its now two days late, on top of lost playing time, I also refused early access which I paid for earlier on during the game early release. I can assure you once I get my code for this game I WILL NEVER BUY from ANY GameStop EVER again! I have been a returning customer for years and spent lots of money on games, Call of Duty Points (COD CP) along with game systems, accessories and other things. I am very displeased and have never experienced such terrible customer service before in my life. Also all of this message has been copy and will be pasted to a review online. Thanks for such terrible service and handling of customers. Especially with something like this. $100 is ridiculous to pay for a preorder, especially for it not delivered on time.

I made an order from your website, using PayPal. The money was Put on hold from my bank. But I revived no order or confirmation. I start investigating. Your company never completed the transaction, telling me that PayPal denied the charge 3 times. However, the money is still with PayPal, because Game Stop DID NOT submit the charge to PayPal. I found this out on Dec 8. So this morning, Dec 11, I started calling again. I called Game Stop first, spoke to Jose S., explained the situation. Was sent an email, with an order number, to supply to Paypal, saying the payment was rejected by PayPal. With said letter, I called PayPal back, and was informed that the order number did not match their number. Not even the same format. Okay. So PayPal and I did a 3-way call back to game stop. We spoke to Vincent. Vincent then told us that there was a problem with my payment method. Really? Then why did paypal AND my credit card put a hold on the funds, and tie them up so no one could use it? Then he told us it would take 15 days to release the order on your end. So we asked to speak with a supervisor and Vincent then started stone-walling, coming back on line 3 separate times to tell us that no supervisor was available. Then he proceeded to put in the very request that he said only a supervisor could do. He then advised that it would take ANOTHER 3 - 5 business days to just receive an email with a determination of the order cancellation request.

So, you screwed up a $100 dollar order, for a e-gift card, for a game you are taking pre-orders for, that I was trying to send to my son(who lives 3000 miles away) for his birthday, which is today, Dec 11. All my kids(all adults) are frequent Game Stop consumers. They spend hundreds, and in my son's case, probably more than a $1000 a year with your company.

They boycott together. You have lost 5 individual customers because you do not want to take responsibility for your own screwups.

The sad thing is, you're a huge corporation and you don't care.

*PS: Jose S. Gets an atta boy for trying to help. Vincent gets a zero.

So I ordered a game from GameStop the other day and still waiting for it to be shipped and if I don't see it in the mail today or tomorrow I'm never shopping there again

I BOUGHT A USED (MISTAKE) PS4 259.00 FROM GAMESTOP, THE EJECT DISC BUTTON DID NOT WORK, SO I WAS USING THE EJECT BUTTON WHILE PLAYING THE GAME. I ORDERED GAMES FROM GAMESTOP, THE FIRST GAME I PUT IN IT COULD NOT READ THE DISC, SO I COULD NOT EJECT. SO I AM STUCK WITH A DEFECTIVE CONSULE FROM GAMESTOP WITH A DEFECTIVE GAMESTOP DISC STUCK INSIDE IT, AM NOT ABLE TO RETURN AS IT PAST 15 DAYS I HAVE HAD IT. IF THEY HAVE VERIFIED THE CONSULE WORKED PRIOR TO SENDING TO ME THEY HAVE NOTICED THE EJECT BUTTON DID WORK. SCOUNDRELS LIKE THIS NEED PUT OUF BUSINESS.

Thank you for every little thing I could by from you. Happy as a child.
The service is at the highest level! Thumbs up!

Ordered a Item on 12/12/20, FedEx Label was created on 12/14/20, Was Notified that Item would be delivered on 12/16/20, Never arrived, Tried to call FedEx but couldn't reach a actual person, Then called Gamestop Customer service, Was put on hold and finally spoke with someone after 20 minutes, I told them what happened and that according to FedEx it was still in same status waiting for pickup, And I should have already have received the item, Tried to cancel the order but they said that I could not cancel but I could get a replacement in 7 to 10 days, But I paid for express shipping, So next day I was notified that the sa. E shipment had left Kentucky headed to Ft. Worth, TX. And was taken out of Pending Arrival Status to be delivered on 12/24/20, Two weeks later from original order date. So for now on I am not shopping Gamestop at all, I will shop with Amazon.com even if it is a few bucks more, You don't have a hassle with such lengthy time delays.

By the way why would the package be delayed almost a week on a Express two day delivery option, And be sent from Kentucky to Texas, When I live on the East Coast, I told Gamestop Customer service that I could have driven to Kentucky and picked up the item in a shorter time that it is taking for them to ship it.