GameStop

They did nothing about three months of game informer that I paid for and did not receive and had piss poor attitudes and said nobody wants to work for GameStop

We bought a ps4 from there and spent over $300 on it and we went to return it because my kids wanted something else. We went to return it and they would only give $38 back worst place to buy a game.

I ordered three PS5 games on 8-21-22 that were guaranteed to arrive by 8-25-22. On 8-29-22 I still had not received them and they were for a bday part on 8-27-22. I checked the tracking number provided and it said
" package awaiting USPS pick up" which means it was still at the warehouse/store. I called customer service and the gentleman in fact told me that the package appears lost. I said it never left your facility. He the. Told me my option is to have the games re-shipped or a refund. I asked when the games would arrive if I chose to have them re-shipped and could he expedite it for my inconvenience. He told me there was a 10 to 14 day investigation period And then another 7 to 10 business days to ship them after that so we're talking almost a month. I couldn't help myself but did laugh out loud. I said what if I chose a refund instead. He said they would do an investigation that would take 7 to 10 days and then I would receive a refund. I told him that said This is absurd business practices and I've already waited eight days (4 days past the promise date), missed the BDay party gift and now you want me to wait another month to receive the games for an error you guys made? The customer service agent said "yes that's correct". I said this is my first time ever purchasing from GameStop online and it will be my last please refund my money. I would definitely steer clear from this place and stick with a more reputable will ran company online. This agent offered me no relief, no offer to speak a manager and simply no help at all.

I bought an online gift card from gamestop.ca in hopes of then using it towards an ea gift card as stated on the ea website. I was not helped at all when I first reached out for help by calling twice and emailing the help center 4 hours ago, December 26th. After that, I proceeded to email the help center and the safety center as well as phone three more times. The call center closed abruptly after my first call and stayed that way until now. The hours of operation were not accurate and I feel scammed. They were not clear about their gift card policy. YOU CAN NOT BUY DIGITAL GAMES WITH ONLINE GIFT CARDS! They hid this information in their help center with very, very small print. I am embarrassed about this website as it seems to be created very poorly. I am extremely stressed and disappointed as I have now lost 80$ CAD that I had intended to use towards a gift. Gamestop.ca is a scam online and should represent its policies better. I hope I am assisted soon and rightfully compensated for my lost time and effort. I have spent over 6 hours working on this and I am exhausted with this website.

GameStop has the absolute worst online customer service I have ever experienced. I ordered a brand new game for full price and they sent me an open copy and when I called they assured me it was new but I said I like to have my games in the factory seal in case I like to sell them one day. I have a large collection and I don't get to everything. They sent me a message that basically said if the item isn't scratched that GameStop considers it brand new. I returned it and they sent a replacement which was the exact same thing again except the open game was in a loose plastic sleeve that they put it in themselves. They sell "open box" games as "new" and there's no where on their website explaining that it's that way. I've ordered games from every major online retailer and and many sellers on eBay and I have never got a new game that came in an open box after paying for a new copy. On eBay the game must be sealed or has to be listed as open box or used. Why is that ok for GameStop to do? They've sent me the wrong items 3 times and I've never had that happen anywhere else. Items that they have in stock on website will be really out of stock and they process orders anyway, take your money and leave the order in limbo until you call and actually get a real person to respond about how they have no idea why it happened (yeah right) and then will cancel the order that you really wanted. The only positive about GameStop is that the in store experiences are always good and the employees are nice and helpful. But brick and mortar game stores are on their way out anyway so this problem is only going to get bigger. Look at the pic I posted... does that look like a factory sealed game to you? GameStop should not be allowed to do this!

Trade in sucks. Buy PS5 wireless headset for $100.00 and they only want to give you $12.00 for it. $149.00 PS4 4 TB external hard drive only want to give you $20.00.

This is by far the BIGGEST joke of a company EVER! I placed an order online, the tracking is sayings it's been delivered but I NEVER received it. I was told a refund would be made in 3-5 days after the claim, that I couldn't get a replacement, but I never received it back. When I emailed, they told me I would have to file a claim with USPS unlike what I was told on the phone, which USPS is not allowing me to as I am not the sender. I am not understanding why I was lied to about being refunded, and why the order still hasn't arrived. I always purchase in store, I am beyond disappointed this has happened with my first online order with GameStop. I had no idea GameStop done this to their customers! We have been completely ripped off $125, AND the items! Horrible customer service, they do NOT care about you, and lie to keep you from contacting them! Avoid at ALL COSTS! They have lost a customer who has spent at least hundreds just in the last few months in store. I will never support this company again. If the $125 is seriously that important, keep it! BUYER BEWARE!

Sent multiple emails about a problem to the *******@gamestop.com! Care that's funny you haven't replied in over a week. Highly suggest going elsewhere