FTD

I ordered flowers and chocolate to be delivered on 24 Feb. I got a confirmation email on the morning of the 24th that they were delivered. I spoke to the intended recipient on the evening of the 24th and they were NOT delivered. I sent in an email immediately and did not hear from FTD at all 25 Feb. I called on 26 Feb and was told that they were not delivered on 24th due to weather, not delivered on 25th because they ran out of the flowers and that the confirmation email was sent because the flowers were in the van on the way. So they had the flowers on the 24th in the van, the weather suddenly got too bad to deliver and on the 25th they had no flowers. LIES.

EFlowers got back to me by email. They contended the only problem with the arrangement was the lilies had not yet opened. They offered to go get the arrangement and refund my money; replace the arrangement with another like it; refund the handling cost of $17.99 and I keep the arrangement. I told them to keep their money and mine. No amount of opening is going to salvage that scraggly mess. My sister-in-law bought roses and gladiaolas, filled in to make a beautiful arrangement. She's working on constructing a new, printed card with no spelling error underneath the correction.

Ordered arrangement at 10am, same day delivery and by 6pm same evening, nothing delivered. Called customer service the next morning to be told 'the florist made a note saying the delivery area was too far'. After asking at what point they were planning to notify me of that, the rep just kept repeating 'I'm sorry'. Me--'is there some process for notifying a paying customer when their money is taken but the product isn't delivered?' them--'I'm sorry'. They offered to reschedule delivery, but when i asked why the distance that was a problem yesterday was somehow no longer to be an issue today, the rep was confused and just repeated the offer. He then mentioned that the customer service team has a 'huge workload' THIS BUSINESS IS RUN BY CLOWNS--the huge workload makes sense in light of my experience.

I place an order for my girl on feb 1st for a delivery date of Feb 14th. On the 14th I call for a status update and from that point forward I knew my money had been taken and ways going to be a challenge getting a refund. All I wa told is theyd have florist call back and after 4 different phones calls 3 hours apart no call backs. Its been two days later and along with 4 calls 3 emails later, I get an email back saying we are looking into it. My girlfriend hasnt gotten her flowers I paid for and if its going to be late at the very least an update would have eased the issue. Its my fault for not doing my research and should of come here first. I will now everything in my power to make sure others know this is a scam!

They deducted the money from my account before they even coordinated services with a florist. I received a message that they couldn't locate a florist in the area (I managed to find one to actually get some flowers delivered). I attempted to call them back right away at the number provided and could only reach an answering service. I left a message. No response. I left 3 additonal messages since I can only reach the answering service. I was trying to send flowers to my sister because her elderly father in law was murdered during a car jacking. I had to contact a different, local florist to get flowers delivered and here I am still fighting with this company to just get a return call and my money back. I wish they had a yelp account. They should get a negative star review

As a small florist, I have tried to stay with FTD for over 3 years. They sell you their containers and promise orders if you have their containers and none or very few orders ever come. The cost of doing business with them if crazy - look closely at your statement, NOT what your rep promises. They are a rip off. I tried for months to GET OUT and FINALLY got it in writing that I was done with them April 30,2022. Guess what? Now they are not paying me the $1299. 98 that should have been deposited into my bank account on May 25, for services we provided in April, that's right, you have to wait almost a month to get your money. No one from FTD will call me back, they transferred me to credit and collections and they disconnected my call before anyone even answered and my rep is not responding. I won't stop until I get paid and get interest on my money as well. HOW DO THEY SLEEP AT NIGHT?!

Waste of time! I ordered flowers for the same day delivery as they market in their advertising. This was a Wednesday. I heard nothing until Thursday that they were unable to deliver that same day order Wednesday. When I received another call Friday afternoon that they still hadn't delivered my order I was beyond frustrated. Around 4:30pm Friday I received an email that my order was canceled! Needless to say, I chose a different flower company! Worst experience ever!

Misrepresentation - My daughter sent Southwest Sassiness to her Nana for her birthday. If you look at this arrangement on the web site, it looks like a beautiful, full arrangement with "Peruvian lilies" in a lovely ceramic vase with orange and gold zig-zag lines gojng all around the vase.The vase was nice... the flowers were a sparse 7 sprigs of wilted flowers! I was embarassed for her and would think that FTD would NOT want such an embarassing arrangement be connected with their business!

Mother Bday flowers will not be delivered as FTD said they attempted delivery but no one home and would try again same day. My mother was home all day with screen door open. Contacted customer service who transfered me 4 different times and said they would deliver 2 days later. This is terrible service and delivery driver or someone at FTV was lying. Canceled order upon this news. This order was in the Fortson, GA area.

50 Birthday, order flowers, bear, gift for girlfriend. Pay extra for Saturday delivery, plan around the delivery with a whole setup. Party comes, no delivery, never came. Call Saturday night, couldn't answer my questions as to what happen. Sunday, no phone call back as they stated they would. Monday 7:01 am email comes apologizing for late delivery (not missed) stated they will discount my order and it will be here Monday before 8PM. 2 days late. They made me look like a complete $#*! on Birthday day and slap me in the face 2 days later giving me 10 bucks off. The lady on the phone at customer service had the audacity to say well they sent you an email sir stating it would be late. Yes 2 days later after I paid specifically for Saturday Delivery. She then comes back and says we only have one dealer in your area and they only offer Monday delivery. So the sad reality is they new it would never be delivered but took my money and said nothing. ORDER LOCALLY STAY AWAY FROM THIS COMPANY!

I ordered a sympathy bouquet to be delivered to a friend on January 6th. It was to be delivered the next day. They never delivered it. I checked on it a week later and was told they would retry. The florist wasn't able to deliver and left a non working phone number for the recipient to call. Obviously that didn't happen. I received 2 emails from them on the same day - one saying they would redeliver, the other saying that I hadn't responded to them within 48 hours so the "matter is considered closed." I responded to both emails requesting cancellation and a credit to my account. Hopefully they can manage at least that.

Tried sending a flower arrangement for the birthday of the wife of a friend of mine. The day after the expected delivery I check the tracking FTD provided and see that no delivery was made. I contacted FTD asking what was going on. I got an automated reply saying that the flowers I had ordered was not available in my area. Now note, I do mot love in the boondocks, but in Austin TX, and couldn't they tell me it was not available when I ordered it? I called FTD saying I could order another arrangement for same price or less, BUT it would not be delivered but tomorrow, that his two days after the expected day. Would they have advised me of the non delivery had I not checked? No apologies, no compensation, nothing from FTD. Never again will I use them

If I could give 1/2 a star I would do that. Horrible! Flowers ordered for Vday of course they didnt deliver them. Husband called the morning of the 15th and was told the florist would be calling him back. By 2:30 when they hadnt called still I called back to be told the same thing. Here we are on Friday and having to dispute the cost of overly priced flowers that didnt even make their destination. Just say no to eflowers. Save your money and go elsewhere.