FTD

I ordered flowers to be delivered for Mothers Day. I chose FTD Flowers because they said delivery on a Sunday was possible. Today I received an email telling me delivery was not possible, and I had the choice of cancelling the delivery or having it delivered later. I chose a later delivery; minutes later, I received an email saying my order had been cancelled. When I called customer service to correct their mistake, they told me I would need to resubmit the order. I would need to do the leg work to correct their error. When I called my mother in tears to explain what happened, she guessed immediately it was FDT Flowers. She'd had the same experience, and never received a refund despite multiple emails to their customer service department. I will never use this company again.

I ordered 18 red roses in a vase to be delivered to my girlfriend at her work.
They only delivered 12 roses and the vase had a crack in it. The vase leaked all over the table they put it on. Luckily nothing was ruined from the it.

I contacted FTD through their website. They took a month to respond, but offered to resend the flowers asking for the date I would like them delivered. I responded and the flowers never got delivered.

I've emailed them several times since and they have not responded at all.

I purchased a groupon for florsts.com to get a good deal. I purchased roses/tulips for my mom for valentines day 5 days before. I placed the order 2/9/17 and to be delivered on 2/14/17. I received the flowers and they turned out great! Gorgeous. After i already purchased my order i read the reviews and i was very scared i wouldn't receive it correctly or i wouldn't get my money back if anything happened. Not sure why they have so many bad reviews but my order was perfect. I would definitely recommend this place.

$20 service fee for me to find a florist locally for a funeral.but all the florist are connected to you? You are just gross. And I will be back to see what you sent to my friends monther's funeral. Probably crap seeing the lack of stars you have.

I ordered from Florists.com to try something new. I order flowers for this particular recipient about 4x a year. This particular order was for the Halloween bouquet. The flowers were delivered smoshed and half wilted/dead - as they did not arrive in water. They looked nothing like the picture presented to make the purchase decision. My aunt knows flowers and how to care for them. When I showed the Florists.com customer satisfaction team and image of the flowers, they sent me an infographic on how to cut, water, and add food to the water. Essentially to bring the dead flowers they sent back to life. I insisted that my aunt carefully took the time to cut them and try to make them look somewhat presentable for the thank you picture she sent (the scissors were in the image). I also sent them an infographic on the negative impact of poor customer service. I have not yet heard back from them, nor have I received a refund.

What a nightmare! I ordered a $130 basket to be delivered in Naples, Florida. It was supposed to have an abundance of fruit, cheese, sausage and snacks. When the recipient opened it the citrus was all mushy and the basket was loaded with fruit flies. They threw out the basket and the contents immediately. When I contacted customer service to complain I was told I needed to send a picture. The recipient was not able to take a picture because they had thrown it out. They were embarassed to tell me that the basket was so awful. Customer service did absolutely nothing to make amends. I will NEVER order from them and recommend that you look elsewhere! Awful customer service!

Eflowers had my order prepared and delivered same day as promised. These were for my mother for Mother's Day so with all the bad reviews I was worried she might not receive them. However, I ordered around 10am, as eflower's same day policy states orders to be received same day must be placed by noon, and my mom received her arrangement at her office at around 3pm. The arrangement was beautiful and included all of the flowers in the design on the website. Even now, a week later the flowers are still fresh-looking, lively, and gorgeous. I know eflowers contracts out to local florists, but they managed my order perfectly... it truly made my mother's day.

Flowers were delivered to the wrong address ON PURPOSE! They did not follow the instructions to leave the flowers at the door, and when they contacted me on the phone, I told them again to just leave the flowers at the door, we'd be home soon, but they refused and delivered them somewhere else, and we never received the flowers. I contacted customer service multiple times and they basically told me 'tough luck' and didn't fix the situation at all. Terrible service, would advise everyone else to stay away!

I ordered from them twice, and the 1st time for my aunt's funeral and they called ME to tell me they couldn't find a florist in that town that was open. I explained that WHY I put the zip code for the bigger city next to it, and when the wreath got there it looked liked a scrawny wilted version of the picture. Them I just ordered some for my Dad for veterans day, and I almost died when my sis in law sent me a picture! NOTHING like what I ordered and no vase. I wouldn't pay 5.00 on the street for them. Horrible place, they obviously don't follow up on there orders.

First, the didnt delivered the flower the day they were supposed to do it. The next day the delivered the wrong arrangement and my aunt had to call the owner of those flowers to come and pick it up from her house, which she did. They flowers i ordered with the one they delivered was cheap. When i asked for refund which i paid $55.90 they gave me a sorry and $15 back which was the amount of the taxes. Cheap arrangement, wrong date of delivered, and somebody else flowers, feel bad the other person had to pick up her flowers and we got a cheap arrangement. Do not order from this place

I submitted an order for a cute all pink bouquet to be delivered to my neice for her sweet 16. She sent me a thank you for the flowers and a picture and they were absolutely nothing like what I had placed. The bouquet was not all pink it had different flowers in it and the whole reason I picked it was for the Gerber daisies and lantern vase. When I contacted the site they only gave me three options for a refund, two of which meant that they had to extract the flowers from the recipient. I wish I could upload a picture. The flowers looked like my five year old stuck a store bought bouquet in a vase and tied an awful purple ribbon on it. I was so disappointed.

I ordered my mom her Mothers Day flowers a week ago so that she would definitely get them by Mothers Day. My receipt said they would be delivered on Friday before Mothers Day. Today is Saturday 4:30 PM I called FTD because they had not been delivered yet. They said the order is canceled, they don't know why! I was not even notified of the cancelation! No Flowers for my mom this year! I am very upset by this, and will never trust FTD again!

They never delivered my order for my mom's birthday and still charged my card. When I asked for a refund they said my order wasn't in the system even though my bank statement showed that they received the payment

Ordered anniversary flowers on Oct 1 to be delivered on Oct 3.
On Oct 4, email said those flowers were not available, try this arrangements that are available, can be delivered on the 5th.
Evening of the 5th, no flowers delivered, they are sorry and can waive shipping costs and deliver on Oct 9.
I said no, how about you deliver on the 9th and the order is free.
Florists.com said can't do that, so they refunded my $$
Horrible service. Should just call a local mom and pop florist and do the order over the phone...