CAROL S.

I ordered a sympathy bouquet to be delivered to a friend on January 6th. It was to be delivered the next day. They never delivered it. I checked on it a week later and was told they would retry. The florist wasn't able to deliver and left a non working phone number for the recipient to call. Obviously that didn't happen. I received 2 emails from them on the same day - one saying they would redeliver, the other saying that I hadn't responded to them within 48 hours so the "matter is considered closed." I responded to both emails requesting cancellation and a credit to my account. Hopefully they can manage at least that.