FTDReviews 437

I was a little apprehensive ordering online, but the arrangement was even better than I expected! I will definitely be using this service again. Ty FTD

On May 1, I ordered a flower arrangement to be delivered on the Saturday before Mother's day. This morning, FTD notified me by e-mail that the delivery would be made MONDAY the 12th. When I inquired why the flowers were in a UPS facility in Kentucky, hundreds of miles from where they were to be delivered, the customer service agent could not answer. Instead of having flowers delivered by the neighborhood florist nearest my mother, FTD arranged to have them shipped from far away. I was able to cancel the order and the refund is pending on my credit card. But now I have to explain to mom why she's not getting anything on Mother's Day. NEVER AGAIN!

I ordered flowers 5/6/25 to be delivered 5/8/25 nothing special or outrageous. They called me later 5/6/25 and 5/7/25 and left a message to call customer support so i did only to tell me I didnt sign the greeting card customer support was very courtious. But this morning 5/8/25 i wake up and check my email and i get an email telling me they are refunding my money because they cant find a florist. If they cant find a florist why didnt customer service tell me that on 5/7/25 when i talked to them. I will probably never use them again.

Order what looked like a large, beautiful bouquet of flowers. These were the smallest roses I'd ever seen, about the size of golf balls. None of the other flowers in the bouquet had even bloomed. Not in the same vase advertised. I was quite embarrassed when my wife received them on Valentines Day.

I ordered flowers for an important birthday. They canceled the order without trying to call me. The payment cleared my bank. They refunded. I find this out on the eve of the birthday. Too late to get the order reinstated and I don't even want to. The employees speak such horridly accented English I can't even understand them, then they talk so fast and won't slow down. I have no idea why the order was cancelled. The email did not say what the problem was. I was so furious because I really wanted the item I ordered. So they ruined a benchmark birthday. I won't call them again and I will repost this story on every review site I can find.

Find someone else to trust with your flower deliveries! Delivered Late, delivered something other than what was ordered. Sent email 30hours after delivery was made to say they "could not deliver what was ordered, pick something else"!

If I could give a negative review I would - I ordered a floral arrange for funeral for an employees parent 3 days before the event. I did not find out until 2 weeks after that the arrangement was cancelled and never delivered. I contacted FTD and got "I am so sorry" but we did try to contact you via email after the event to let you know). I did not receive any email notifications from FTD that they were cancelling this order and when asked why they did not call they simply stated that they sent an email. They then tried to tell me that they could not find a florist to do this because it was to close to Christmas. Then she tried to tell be that the closet florist was over 100 miles away (in a large city). Now our company looks terrible for not acknowledging a long time valued employees loss and all I got for it was "I'm sorry". DO NOT DO BUSINESS with this oversized and overpriced company that will not follow through on what you need.

I received flowers and the weather was 10 degree. They were set outside on my deck for about 5 hours. They were not in good condition. I called and wanted them to reimburse the person who sent them. They said they could not without the giver calling. She is an older lady and I did not want to make her do it and did not want her to know they were not good. I know they must have her credit card information so didn't think it would be that hard to do. Very disappointed.

Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday. Especially after spending almost $100 and having their fees so high. They can't get it right.

They didn't deliver the flowers that I purchased on their website to my friends funeral.
I had to deal with a unsympathetic foreigner that didn't understand the logic of having my flowers delivered on time, I wish
This experience or nobody do not use this company

Delivered a day late but my mother in law loved it anyway!
They offered a $10 refund for delay.
I was not thrilled but she was~so overall they get 5 stars.

I send flowers to my wife all the time and I've had enough with FTD.com constantly disappointing me. 4 out of the last 5 times she received flowers that wasn't even close to what I ordered. And calling to complain gets you nowhere. I work hard for my money and expect to get what I pay for. Apparently the florist they use really don't care what they send out. I won't be doing business with them any longer.

Ordered flowers through this company only.to find out they sent my order to an Albertsons! Why pay all the extra monito get grocery store quality. SCAMMERS!

I ordered flowers to be delivered on St. Valentine's day and they never arrived. I called customer service and was told that they would re-deliver not the next day but two days past Valentine's Day. Since the weather was going to turn very cold in the evening and the recipient wouldn't be home in the evening, I asked them to be delivered between 9:am and noon and was told they would make every effort to do so. It's now 4 pm and there has been no delivery of flowers and it's going to begin snowing in a few hours. All they do is apologize and that doesn't change anything. They cannot be held accountable unless people stop using the service which I recommend.

Placed order for valentine delivery 1/23/23, plenty of time. Flowers have still not been delivered, today is 2/15/24. All customer service can say is "I'm sorry". NEVER, NEVER, NEVER use this service. You will be extremely disappointed, frustrated and disgusted. I'd give them less than a 1 rating if applicable.

I ordered a flower arrangement for my girlfriend two weeks before Valentines Day. I selected Feb 13 as the delivery day. They emailed and said they couldn't deliver on Feb 13 and said they would deliver on Feb 12. That date also worked. Now, on Feb 15th, the flowere still hadn't been delivered. I called and finally made my way through the automated response web and got a real person. She informed me their local florist had run out of flowers and couldn't fill the order. I was given the option of FTD trying another florist in the area or cancelling my order and receiving a refund. I chose the refund and ordered a replacement at 1-800 Flowers. Now, why didn't FTD try and alternate florist and why didn't FTD inform me there was a problem? I will never deal with FTD again. They suck big time.

Ordered 24 red roses in red vase lots of money for Valentine's Day. Got some dead looking rainbow flowers in a clear vase. Quality sucked so disappointed with this company. Strongly suggest use a different company. So many other options that give you what you actually pay for.

Wish there was a 0 stars. I ordered two dozen red roses for my wife for Valentine's Day. She sent me a text and said, "Babe, I love this thought, but... then proceeded to snap photos and text me and continued saying, "Yep, these are all bad; most of the petals are already falling off - it says they are from Colombia or Ecuador."

I tried calling FTD, but there was no answer, I had to leave a message. I wish I had checked for reviews before choosing this.

I'm so disappointed the most significant day to send flowers to my loved one, and FTD bombed. Now, to try to collect a refund. What crap!

Do Not Order from FTD!

I learned a lesson: go to a local flower store and "buy local." See what you are getting - hand them to your wife directly, not ship them, and leave them on the front door in an ugly box!

Placed an order weeks before the delivery date, which you can choose on the website, (why ask if you cant deliver correctly) The date chosen came and went, now six days later, and five phone calls from me, not their customer service following up with ME, with a reason that FTD and UPS cant find my order They simply said after lies and manipulation that the product cant be re ordered they dont have "it" anymore and they are sorry for the inconvenience Didnt offer anything as compensation until i asked and after the last CSR fessed up to the whole mess i canceled for a full refund Still out the fun suprise and joy