From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We have bought many computers from them and are happy with the outcomes. But this time we were left in the dark about a computer that took 2 1/2 weeks to ship to us. We were kept in the dark, besides the one update at a time over the 2 1/2 week period and didn't even get an update until the 10th day about it being programmed.
I just ask for better communication every few days or so, even if nothing is happening. That way we are able to better communicate to our customer's.
This is second time my household ordered from Flagship. Awesome company. They always kept me up to date with the tracking for my part. Thanks everyone.
Ya son 8 años trabajando con Flagship One, los considero un aliado buen comercial.
Took awhile to get my computer ( a couple weeks) however the ordering process, the emails with regular updates, etc were all very good. Also the phone rep that helped me with the order was very knowledgable and helpful. Would def order from here again and recommend to others.
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Vanessa C. Was excellent with her telephone manner and a delight to talk to! Computer came to Canada in the time frame promised and worked perfectly! Thanks to all and I will defiantly use them again when needed!
AJ's Transmissions
North Vancouver BC
Had a fried PMC. Customer service was very professional, requested the vin number and directly ordered the PMC I needed from Ford. The shipping was late, but Flagship sent me an update on my order every two to three days, so I could track my part. The packaging was very well done and had three bags around the computer and was in a box.
At first, I had to make the new PCM learn the throttle body valve. Lucky, I knew how to do it and took 10 sec, Also, the electronic skid control yellow light comes on after 15 seconds and stays on. This does not affect the operation of the vehicle and it passes inspection. I don't think I have this ESP system. Otherwise, good turn around from order to delivery, reps were good, product looked clean and in good shape. I think it is a newer part number than what I had so probably from a newer vehicle. It fixed the issue I had, a transmission code that made the transmission go into limp mode.
I will add I did not expect full plug and play. There are too many variables. I just wanted something that worked. I got what I needed.
Good Product as always. Fast shipping and turnaround time and at a very reasonable price.
Looking at the many negative reviews here made me worried but don't let them scare you, this business communicated what was going on every step they had it! Whenever I reached out to customer service for updates through email they responded within 24 hours. I really do appreciate that I worked with Flagship one and getting my ECU repaired and I got it back in my truck started up immediately. I understand people have had issues where they didn't get it right the first time but with a lifetime warranty the only thing you're losing out in is time if there is a problem and they will take care of anything that comes up. 10 out of 10 would highly recommend, don't let these other reviews scare you this is a great company!
This time was sussessful we are wanting to send core of old computer back can use send us a shipment label
Good, wish it was a little faster but i understand that programming takes time.
Great service, painless ordering process, and my order was shipped pretty quickly!
I received my purchased item from shipping a day earlier then was quoted. Personal were very professional and knowledgeable about my purchase.
Got a good deal on the part, but I got it quickly and was updated every step of the way. They sent instructions for a key relearn about the arrival date. Overall a good company and would order computer parts again.
Flagship made sure I had the correct part I needed for my vehicle. They also offered a coupon credit if I sent back my old you. Very helpful and responsive!
Awesome until this review I wanted to say awesome I should be able to just say awesome not have to type 50 words or 50 characters or less
Christopher d was great. He is knowledgeable and very nice.
Works good. Thank you. Only issue was a slight delay in shipping time but was communicated well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members