From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I spoke with Rozette M. It was very good customer service. She kept checking in with me. Looking forward to doing future business because of the great customer service.
I have been using Flagship 1 for a while now and I won't use anyone else. Others say that they are plug and play, but Flagship is the real deal.
I have always been please with the service and products of Flagship One. They have always given me a stellar product, on time and with no issues. Obviously, I will be back.
Delivered on time and in perfect condition. Just fine!
Although I am very pleased with the item, the process to delivery time was a bit too long
Driver was polite, courteous and efficient. Everything went as planned. Arrived in good condition.
Ordered the computer, got a lot of email communicating of the process. I received it and installed computer on my jeep. The jeep now starts and runs as should.
Good quality product.well packaged,would order another if I ever needed one
Obtuve buena atención y servicio al pedir información sobre un mi ecu
Quede a gusto con el servicio y el artículo gracias
They had exactly what I needed and shipped it to me in a timely manner. They updated me every step of the way. I will use them again. Easy ordering and great follow through.
We're a fleet company and the PCM was no longer available from the dealer or local auto parts store.we use you for the first time and was happy with our experience.
The PCM worked properly but it always take longer than stated. It is usually at your facility longer than you say and shipping time is not added to that time. I would recommend adding that shipping time to what you tell customers so it will be more accurate when we have to give a time frame to our customers. Thanks
I called for an exact part number for my vehicle and was given no just a part number but a link to the PCM I needed for the vehicle I was working on. Once ordered I was kept in the loop of the status of my order and when it was shipped out. Installed the PCM and did not have to reprogram the key fobs...the PCM recognized them both and all driveablity problems solved!
Staff was courteous but we did not receive the part when expected. Had to call back to find out that there was a delay in the programming department. A couple days later received an email stating that part was encountered for delivery. Part arrived & was installed. Seems to have fixed the problem on our truck.
Ordered a new PCM for my 2010 Mustang. The check engine light had been on for over a year and nobody had a solution (including my local Ford dealer). I installed their PCM a month ago and problem solved! So glad I chose Flagship One. They provided excellent customer service, detailed instructions, and a quality Ford part. Thanks!
The people i dealt with were professional and courteous and attentive to my needs
Computer was easy to obtain and process in ordering and execution of shipping was great.
PCM worked great. Plug and play operation. Pushed the truck in and drove the truck out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members