From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very good communication with the technical team, got my vehicle back up and running with a refurbished ECU, highly recommended
My online order was easy and smooth with no issues. Staff responded promptly via emails. Had a good experience overall.
Hi Bernadette, thanks for sharing your experience— we're glad the ordering process went smoothly and your questions were addressed quickly. If there’s ever anything else you need, we’re always happy to help!
My order went good and they even contacted me to make sure all the information for the ecu was correct. With the instructions given with the ecu it worked great and had been running good for a month now
Thanks for sharing your experience, Michael—it's great to hear that the ECU is working well after a month. If you ever have any questions or need assistance with future orders, we’re always happy to help and ensure everything goes smoothly. Looking forward to helping you again whenever needed!
The ecu showed up looking pretty rough and with the security seals already broken but it works and they promised to still warranty it so it's not that big of a deal.
Great service and they keep you up to date on your order and if you need to do anything extra. Like in my case my truck has the pats system. I put the ICM in and the truck started up with no codes and runs like new. You also can't beat the price and there's no core charge. Thank you and I'm glad I gave you all a try.
Michael, thank you for sharing your experience and trusting us with your truck’s needs. We're glad the solution exceeded your expectations and look forward to assisting you whenever new needs arise. Keep us in mind must you require anything else down the road!
Called in spoke to a woman on the phone, gave her the info she needed and the part was delivered 4 days later. The car runs great and she is on the road once again.
Thank you so much
Thank you, Greg, for taking the time to share your experience. We're glad to hear everything went smoothly and that the part layout has your car back on the road. Your feedback means a lot to us!
Im very satsified with the service, and the product. I believe Flagship One to be a reputable company.they delivered what was ordered in a timely fashion.
Thank you, Ronnie, for sharing your experience and kind words. We appreciate your feedback and are glad the product and service met your expectations. We look forward to continuing to assist you in the future.
The only glitch was the payment box would not allow me to type anything in, eventually it decided to work.
(My car) I did not know why my 2012 Prius was not getting any spark to the coils and plugs. I had changed numerous sensors and many other parts with no help for my no start problem. As a last resort I changed the ECM computer with the Flagship One ECM but still no spark. I had already changed the crankshaft position sensor previously with a non OEM aftermarket sensor and still no spark, I finally changed the crankshaft position sensor with an OEM Toyota sensor as a last resort and the car started up and ran fine, however the Flagship One ECM that was sent me had 4 permanent codes from the previous car it was on that I could not get rid of and I had a smog check coming up to deal with, so I installed the original ECM back into the car and was able to pass the smog check. The car ran fine with the Flagship One ECM and if it were not for the smog check I would have left it in the car. I am keeping it for a spare in case I need it sometime, and I am sure that in time with driving miles on this ECM that it would clear the permanent codes. Thank you Flagship One for this ECM, I really have no major complaints with it but the 4 stars are for the permanent codes that came with it.
The only glitch was the payment box would not allow me to type anything in, eventually it decided to work.
It was a simple plug an play, an I didn't have to relearn the key process.
Brandon, thanks for sharing your experience! We're glad the key process was straightforward and didn't complicate things—it’s important to us that our products just work for you. Let us know if we can help with anything else in the future!
I needed a ECM and the dealer wasn't able to help me as it's an '06. I found this site while searching. They had the correct ECM and were able to reprogram to my VIN number.
Hello Timothy, thank you for sharing your experience with us. We're glad we could provide the ECM you needed and get it properly programmed to your VIN. If you ever need additional assistance, please don't hesitate to reach out.
Phone conversation of support person was great! She knew the PCM module that was in the camper was not the original per the VIN and that it was a correct alternate.
Received updates from Princess Escoto (cute email address) and Flagship One on status of the product.
The PCM was plug n play when it arrived. :D check engine light went off as soon as the van was started up.
Thanks again for a great product.
Great job! :D
Thank you for your thoughtful review, Mark—I'm glad our team could confidently guide you through the PCM replacement and that the updates kept you informed throughout the process. It's great to hear that everything worked seamlessly when installed, and we look forward to assisting you with any automotive needs you may have in the future!
Took a little longer to receive than i thought but worked fine!
I always know the parts I order are going to be the right one thank you
Thank you for your positive feedback, Felipe! We're glad to hear you trust our parts for your purchases and look forward to continuing to provide the right products for your needs. Your satisfaction means a lot to us.
An easy and satisfying process. No hassle or problems to order. The only issue, which was not major, was the time it took to receive the product after purchase. I would use this vendor again, as well as recommend to others.
An easy and satisfying process. No hassle or problems to order.
I wasn't sure of this company after reading some reviews. But I took a chance and after two weeks went by I received my ECM. It worked right away and is still working. If I have problems with my other vehicles, I will use their services. Thank you.
I found this company in the internet. From the get go they kept me well informed and I received the unit. They gave me instructions on how to program my keys, unfortunately nothing worked so I had to call a locksmith. This was not their fault as everything I read on their website mentioned that could happen anyways. So far my Cadillac had been doing well with no issues.
Had a charging issue on a 2010 wrangler. The new preprogrammed pcm fixed it!
Lucas, I'm glad to hear the preprogrammed PCM resolved the charging issue with your Wrangler. If you need any further support or parts in the future, don’t hesitate to reach out—we’re here to help!
Easy to order, Keep the customer informed.
About the progress of the pcm.
Frank, we appreciate your feedback and are glad to hear the ordering process was straightforward and the updates helpful. We're committed to improving and delivering even better service in the future. Please don't hesitate to reach out if you need further assistance with your PCM.
ECU came in and was number matching with information to relearn the key. Prompt delivery and open communication the entire way. Keep up the good work!
Thank you, Daniel, for taking the time to share your experience and highlighting our communication and delivery. We're glad everything matched up perfectly, and we look forward to assisting you with any future needs. Your feedback motivates us to keep delivering the best service possible.
Shopping for my part was easy and anytime I had to call and ask a question the people I spoke to where helpful and polite
Thank you, Michael, for sharing your experience. We're glad our team was helpful and polite, and we look forward to assisting you again to make every future interaction as smooth as possible. Please don't hesitate to reach out anytime you need support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Brad, for sharing your experience and kind words about our technical team. We're glad to hear your vehicle is running smoothly again and appreciate your recommendation. Please feel free to reach out anytime we can assist you further!