Overview
Flagship One Inc has a rating of 4 stars from 3,367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
Instant Feedback
I've gotten five or six computers from this outfit and it was OK this one not good it took two months to get the computer finally the computer was not programmed with the right Vin number my customer dispute the charges so eventually my credit card company gave him all the money and I lost all that money I still got the original computer and I have got no answer from my representative princess
While this ECM/PCM worked exactly like it was supposed to and it did fix quite a few issues… it didn't fix what I believed was the primary issue that I thought was the problem that has been evading me for quite some time…
First component received by your company on 9/27/2024. Upon receiving programmed component, we installed and component failed to communicate with several error codes. We requested a warranty and an RMA was created and shipped back on 10/25/2024. We finally received a second unit on 11/5/2025 and it again failed to properly communicate with several error codes. We then asked for a refund, which was denied, as you representative states that he was not authorized to do that. So we were forced to order a third unit which also failed with the same error codes present. At his point, we called and talked to our account manager (Cedric)—same person that has been working on this from the beginning, and he said that he talked to his "higher ups' and that there was no option for refund.
We are very disappointed with your service and very frustrated that your representatives appear to be remote helpers only and have no real relationship with your company. We will no longer be doing business with you.
The service with the computer them shelfs is good,the only issue is that they take forever to deliver those computers,customers don't want to wait too long.
I installed my new computer in my truck and it fixed all my issues didn't have to do anything to computer when it came in just hooked up the wires and it started right up
Hi Roger, thanks for sharing your experience! We're glad the computer fit right in and solved everything without fuss—sounds like a perfect install. We appreciate your feedback and are here if you need anything else down the road!
TOOK VEHICLE TO OUR SISTER FORD STORE TO HAVE INSTALLED AND KEYS PROGRAMMED AND WAS TOLD THE COMPUTER WAS NOT THE RIGHT ONE FOR VEHICLE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED I HAVE A FEW HERE THAT DON'T SEEM LIKE THEY WHERE EVER PROGGRAMED I WILL BE LOOKING FOR A NEW COMPANY TO DEAL WITH.
Replaced ecm, followed instructions to the T. Now car still turns over but won't start at all when before it ran fine just would not engage alternator.
OK SO I ORDERED A ECM IN THE BEGINNING OF FEBRUARY AND GOT IT ABOUT A WEEK OR SO. WHICH WAS A SALVAGE UNIT I KNOW BECAUSE THE SALVAGE NUMBERS WERE ON IT. I INSTALL IT AND IT WAS BAD SO I CALLED AND TOLD THEM AND AFTER WEEKS OF THEM GOING THROUGH IT THEY SAID IT WAS REPAIRED AND FINALLY SENT IT BACK TO ME ON THE 10TH OF MARCH AND WHEN THEY DID THEY SENT THE SAME ECM WITH THE NUMBERS SOME WHAT ERASED I INSTALL IT AND IT WAS STILL BAD SO I AM SENDING IT BACK FOR A REFUND. I HAVE BOUGHT OTHER COMPUTERS FROM THEM WHICH WERE OK BUT THE LACK OF CARING AND HOW LONG IT TOOK TO GET SAME ECM SUCKS THIS IS WHY I GAVE ONE STAR
As an industry professional, I have used Flagship1 for years. Many time they have been the least expensive as well as the fastest supplier. Keep up the great work!
David, thank you for your kind words and loyalty over the years! We're honored to consistently deliver both great savings and speedy service, and we'll keep striving to exceed your expectations well into the future.
Excellent website, easy, intuitive and great warranties plus plenty of stock! I have purchased two ECM/PCM's from them and they were plug and play and are working great.
Michael, thank you so much for your kind words and trust in our products! We're thrilled to hear the ECM/PCM units worked seamlessly for you, and we're here anytime you need us. Your recommendation means a lot!
Glad you have it now i want now to see the shipping...after things got lined up and your contacts etc, all went very and you sending the uint back to me, thank you
Always on time. Always kind,shows my husband the wound and explains how it is progressing. Would recommend your company to others too.
Thank you so much, Maurice, for recognizing our commitment to timely and caring service. мы’re grateful for your recommendation and pleased to hear that we’ve been meeting your expectations for both support and communication.
Plug and play, took about an hour to install and worked as it should. Three months later still doing great, best prices around too.
Hi Joel, we’re thrilled to hear the rebuild went smoothly and is still working perfectly after three months! If you ever need any support or have questions about parts in the future, don’t hesitate to reach out!
My PCM failed and my Alt stopped working. It controls the Voltage regulator. Ordered New PCM from Flagship, Good price and fast delivery. And Life is good again..
When I talked to the staff I gave them my vin number and they said they would send me an "exact" fit and when it showed up it has one extra plug, being four of them. My original one has three
We have gotten several modules from you guys and it has always been a great experience and very timely delivery times.
Jeremy, it’s fantastic to hear that we’ve consistently met your expectations with fast turnaround and great service. Your trust means everything to us, and we’ll keep working hard to earn it each time you reach out. Thanks so much for sharing your experience!
Delivery took a little longer than first indicated, but communication was good throughout. When computer was installed, vehicle fired right up.
I am pleased to business with FS1. Their representatives are polite and attentive. I will keep ordering modules as needed.
Lance, thank you for your kind words and continuing trust in us. We look forward to supporting your needs with every order you place.
Quick effective checkout. Timely shipping. Once again, thank you.
Amazing experience. I received updates every step of the way. And everybody i talked to was very helpful.
Thank you so much for your amazing feedback, Jennifer! We are thrilled to hear that our team’s communication and support exceeded your expectations and look forward to assisting you with any future needs. Your satisfaction is our top priority, and we’re here whenever you need us.
Spoke with salesman who answered my concerns
Shipping took longer than expected
Acknowledgement of order took several days to receive as well
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- East Rockaway, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Daniel, for your honest feedback. We're glad the ECM/PCM helped address many issues and appreciate you bringing your primary concern to our attention. Please feel free to reach out if we can assist you further in resolving that problem.