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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Kirsten well very knowledgeable and helpful throughout my purchase I would like to thank her for her great customer service
Very nice buying experience. The engine control module worked great. Key programming instructions made it all simple. Thank you
James, I'm glad to hear the ECM fit seamlessly and that the instructions made programming stress-free for you. Your feedback encourages us to keep making the buying process as smooth as possible. Thanks for taking the time to share your positive experience!
I ordered and received the ecm from flagship 1 and am very satisfied with the product. Our car does run as new again. A very simple process to install and use. Thanks greatly. Will use this company again when needed.
Hi Gary, thanks so much for sharing your experience â itâs wonderful to hear the ECM works perfectly and made the installation easy. Weâre thrilled to be part of getting your car back to like-new and look forward to supporting you whenever you need us. Really appreciate your trust in us!
Not programmed with vin internal fault pcm we are in uk very bad customer service not as advertised very disappointed with this company
Had to send the first computer back because of an eprom issue was told issue with car over charging but old computer had code for cam sensor and no eprom code.so I installed old computer back in car and found the new just installed cam sensor was bad when it gets hot so replaced it again drove it around with now issue code gone so I reinstalled the new computer they sent back to to me after they fixed it while sitting at an idle and give some rpms I noticed the interior light pulsating so I turn the car off and restarted it and bang check engine light came on and pulled code eprom error so reinstalled old computer.they told me no warranty bc they fixed it once so be careful using flag ship one computer bc the computer was the issue
Took longer then said and didn't even get any updates to at least tell me why I had to email you guys to get any update at all my customer asking questions and me not having any answers to give
All speed sensors were replaced, The brain was replaced by one from you. The abs brake package was replaced, and I find when the engine is cold it seems all lites are out as should be but after 5-10 minutes-they all come on again.
Think the car will be sold cheap.
Thanks for your part.
Scott
Some of the Print for typing is Too Small, other than that is all good.
Ok, I received the unit. We installed it and my truck still ran bad. My distributor is loose. So I am going replace it with a new distributor and clamp. Once we get that done then I will inform you. I had to order the part.
My PCM was broken so bought a replacement here. Was skeptical but it has been 2 months and working great!
Thank you, Blake, for trusting us with your purchase and sharing your experience. We're glad the replacement PCM has been reliable after two months, and weâre here whenever you need quality parts and support.
Send your VIN. Get a computer brain pre programmed for your car! No hassles. No problems! Good ppl. Good service. Good PCMs. Car back on the road!
Scott, thank you for sharing your experience and for the kind words. Itâs great to hear everything went smoothly and your car is back on the road. We truly appreciate you trusting us and look forward to helping again anytime.
A/c function was bad. Waited weeks. You guys always do this. Might work for a foyer but to run a business you aren't it
Product was used and painted. Tabs were broken off. Was able to get the unit connected but was very difficult.
Update: Ended up sending the unit back for replacement. Took a couple weeks for the exchange but the pcm works great!
2nd time I have used Flagship #1 Best price & good communication. Don't bother with others, one of which is arrogant know it all thieve.I'll live name out because still arguing with them. I don't know exactly what failed on mine twice, I believe brittle connectors/harness issues. 26y in desert,sun cooks everything. Hope I found the problems,everytime you mess with find something else.
Junk ford van, looking for old chevy van!đđ
Ordering was easy. I got what I needed to fix the truck in just a few days. The programming was correct, the customer was happy, and the price was great. Bob
Thank you so much for sharing your experience, Robert! We're thrilled to hear everything arrived quickly and that both the programming and price hit the markâtruly appreciate you letting us help get your truck back on the road smoothly.
Was very skeptical at first but everything turned out great
Thank you so much, Ronald, for sharing your experience. We're delighted to know that everything worked out great, and we appreciate your trust in giving us a chance despite initial skepticism. Your feedback means a lot to us!
Wouldn't think a malfunctioning ECM would cause so many problems. But the refurbished ECM from you solved a cylinder misfire code, stuck injector, and cancelled out AC operation. All fixed now.
Timothy, thank you for sharing your experience and detailing the issue with your 2008 Ford Taurus X. We're glad to hear the refurbished ECM resolved such complex problems and appreciate your feedback as it helps us continue to support customers effectively.
I ordered a part from them I needed. It worked right out of the box.
Thank you, Daniel, for sharing your positive experience! Itâs great to hear the part worked perfectly right from the startâgetting customers back on the road quickly is our top priority. Please donât hesitate to reach out if you need anything else.
Great part for my 2013 Dodge Caravan! It is currently working great! Super price and warranty! The only issue is the length of time it took to receive it.
ComprĂ© una PCM con flagship de una Dodge journey y todo funcionĂł como debĂa, me dio mucha seguridad en la segunda compra de una jeep Laredo y aĂșn la conservo conmigo ya han pasado 4 o 5 meses y todo estĂĄ funcionando perfectamente recomendable 100%
I worked for a company that use flagship as their payroll provider back in 2022. I had a dispute on a payment in July 2022 that was never looked into. I just received an email about the missing $2400 payment in late October. It said if my payment wasn't correct that they would mail the payment and it would be here in 7-10 days. I was like finally someone figured it out. But when I went to check the information you have on file for me it was wrong and it wouldn't let me change it. There was no number to call and discuss with someone so I felt like I was at a dead end. My number is *******887 if someone wants to discuss this with me further.
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- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tyrone, thank you for sharing your experience and highlighting Kirstenâs helpfulnessâit's wonderful to hear she provided great service. We're always here to assist and hope your purchase is everything you expected. Looking forward to serving you again soon!