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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered my ECM, took about 2 weeks to get it. Received updates by e-mail and installed it with instructions that were e-mailed to me and it worked with no problem at all.
Easy to find the part I needed. Customer service was great and no issues with the new ECM so far.
Thank you, Ben, for your kind words and for choosing us for your ECM needs. We’re thrilled to hear the part was easy to find and that our team provided great service—please don’t hesitate to reach out if you need any further assistance. Your satisfaction means a lot to us!
I've bought several computers and had no issues with installs thank you flagship
Thank you so much, Tyson, for the shoutout! It’s fantastic to hear that the computers are powering up smoothly — we’re proud to keep things sturdy and hassle-free. Your support energizes us to keep delivering reliable solutions and swift service!
Top Qualität. Top Service. Korrekte Produktbescheibung
I can only recommend this company.
The only downside for Europeans is that the price of transport via UPS is a bit expensive compared to the service offered.
Nevertheless Bravo.
Started out good then went bad but ended with flying colors im so happy my car was down for 2years it fired up second time i hit the key i started crying thank you so much
The order process was simple and just requires the vin number and a payment. Unfortunately from there, it took a long time to process and ship the oder and I waited for nearly 2 weeks with my car sitting in the workshop and the mechanic calling me every day to ask when I'm taking the vehicle out.
I would still recommend this business and am happy with how the car is running with the new unit.
When they say " Plug & Play " that's exactly what they mean. Best ever!
Thank you, Omar, for sharing your fantastic experience! We’re delighted the plug-and-play feature exceeded your expectations, and we’ll continue working to provide efficient and reliable solutions every time you shop with us. Your feedback truly motivates us to keep improving.
My mechanic put the part on but It simply didn't work. It said plug and play that's what he did and it still reads the same error on the computer I'm not sure what to do.
New PCM for my F350 truck got her up and running like new. Perfect match and prompt service. Thanks.
Ricky, thank you for sharing your experience and letting us know the new PCM matched your F350 perfectly. We’re glad our team could help get your truck running like new again, and we look forward to supporting you with any future needs to keep everything running smoothly. Safe travels!
I have purchased many computers over the years and seldom had a problem, and when and when there was a problem, Flagship handled it promptly! I have no complaints!
Bruce, thank you for your loyalty and kind words. We're thrilled to hear we’ve consistently provided you with reliable support, and we look forward to making future experiences just as positive. If you ever need assistance, don’t hesitate to reach out.
Used you guys for years, always great service and when problems do occur they are always handled promptly
Thought was definitely plug and Play excellent experience with this company
John, thank you for sharing your great experience and your kind words about the plug-and-play service. We’re committed to making every step seamless and look forward to supporting your needs again soon!
Was worried if this would work. Just plugged it up and everything seems to work great. Huge problem solved!
Matt
Thank you so much for sharing your experience, Matt! We're thrilled to hear everything worked perfectly and helped solve your issue—knowing we made a difference means a lot. We look forward to supporting you with any future needs!
I originally got on the website to look for a PCM for my 2006 F-150 and they had a ton of choices, almost overwhelming amount of choices so I decided to call their customer service line and they were very helpful. They got me the exact part I needed. They were very prompt to send emails every step of the way and to update me. Honestly the service was so good it was suspicious. I thought it was a scam, but it wasn't, it was good. Got parts installed it worked great.
Thank you, Raymond, for sharing your fantastic experience! We're thrilled our team could help you find the perfect part and keep you informed every step of the way. We look forward to assisting you with any future needs.
Bought an ECM. It doesn't work. Keeps throwing a code that makes the vehicle undrivable. I have attempted to make contact twice and gotten no response either time.
Edit: They called after this review and made everything right. I got to return the product and was issued my refund. Great customer service once they contacted.
The ecm was delivered and truly was a plug and play unit. It solved the intermittent problem and I now have a smooth running 1996 Toyota T100 with only 407,800 miles.
Thank you, Norman, for sharing your experience and fantastic mileage milestone well supported by the solution we provided. We're committed to helping keep your Toyota running smoothly and look forward to assisting you with eagerly addressing any future needs.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
When you're just guessing, you have to trust somebody. Trust these folks.
Douglas, thank you for your trusting words and for choosing us when things were uncertain. We truly appreciate your confidence and are committed to continuing to earn your trust with every product. Your feedback means a lot to our team!
Somewhat disappointed. The ECM i ordered was supposed to be pre-programmed but wasn't. Since it took a while to arrive I decided to have a dealer program it instead of returning it for you to do.
Very easy to navigate. Looks like good quality and service.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, John, for sharing your experience and noting the updates along the way. We’re delighted the instructions made installation easy and kept things running smoothly for your Silverado. Your feedback encourages us to keep providing reliable service every step of the way.