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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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ECM was perfect. Keys matched and customer support on programming keys was more than helpful. I will definitely use company again if needed. Thank you
Received ecu for 2008 chevy silverado 1500 5.3. Received ecu with 2 broken pins that secure the wireing harness to the ecu which could cause water to get into the wireing which could ruin my wireing harness for the computer. Other then that I got a ecu that worked first try. Plug and play is right other then having to program the key again which was a half hr which was not much work.
This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.
Brad, thank you for sharing your great experience with us. We're glad to hearing the ECM arrived promptly and exceeded your expectations—it means a lot knowing we helped get your ‚97 Jeep Wrangler back on the road smoothly. We're here anytime you need assistance!
Fast service and excellent experience. Would recommend their service to anyone in need of the same. Thanks
Thank you for your kind words, James. We're proud to provide fast and reliable service, and we're grateful you would recommend us. We look forward to helping you with any future needs.
Inside sales was great to deal with, got the right ECM figured out programmed and shipped out quickly. Works like a charm. Save me hundreds of dollars!
Jason, thank you for your kind words and for trusting us with your purchase. We're thrilled to hear everything worked out smoothly and that we helped save you some money. We look forward to assisting you again anytime you need us.
Easy to use website. Found the part i was looking for. I was kept up to date with the build process and shipping. Good experience. I would recommend this company.
James, thank you so much for sharing your great experience. We’re glad the process was smooth and that you felt informed every step of the way. Your recommendation means a lot to us!
Have ordered a couple times from them and have had good experience both times. Easy to order, keeps you updated on progress. Would highly recommend.
Thank you so much for your kind words, Debbie! We’re really happy to hear that ordering has been easy and updates helpful—your recommendation means a lot to us, and we’ll keep working to make every experience just as smooth.
Could not get a diagnosis for Limp mode and replaced every part suggested by every garage. Same problem. Got diagnosis and needed ecm unit. They no longer make these for my car. Nissan could not locate one either. I found flagship and called. Not only did they have one but they programmed it to my VIN number. Came in within a couple days and was simple plug and play! My car is like a new one with all the new parts lol. I had deadlines and even made those by buying from flagship. Customer service was incredible. Will refer to everyone especially the ones with dreaded Limp mode in nissans.
Hi Cyndee, we’re so glad to hear that reaching out made all the difference and got your Nissan back in top shape just in time for your deadlines! Thank you for trusting us and for sharing your experience—we’re always here whenever you need reliable solutions.
I'm glad you were able to support me with the part.i just wished the shipping could have been faster.
Like new quality PCM. Runs like a champ now. Solved my intermittent electrical issues relater to missing and guages failing randomly. 5 out of 5, highly recommended.
Thank you, Kiley, for sharing your great experience with the PCM! We're thrilled to hear it’s running smoothly and resolving those tricky electrical issues. Your recommendation means a lot to us.
Plugged in started right up haven't had a problem since everything worked
Thank you so much, Rhett! It means a lot to hear your engine fired right up with no issues—knowing our products keep you moving smoothly keeps us motivated every day. We're here anytime you need parts that perform just like this.
The TIPM for my Dodge fan has issues. The front windows and power windows don't work from neither the driver or passenger side. The rear windows and vent widows do work. The power kicks do not work from inside. But they do work with the Key Fob. I may need to return for a replacement.
Excellent experience - really was plug and play. The car is back on the road and running great. Thank you for the exceptional replacement product.
Gerard, thank you so much for sharing your positive experience and letting us know the ECM was a true plug-and-play solution for your Toyota Camry. It’s wonderful to hear your car is back on the road and running strong—we truly appreciate your kind words and trust in us.
The customer service was excellent very friendly they knew right away why I was calling very friendly and considerate will use them again
Keith, thank you so much for your kind words and for recognizing our team’s commitment to friendly, attentive service. We truly appreciate your trust and look forward to helping you again in the future!
The staff was excellent! Handled everything very professionally.
Thank you so much, Jesse! We’re glad to hear our team provided professional service and met your expectations. Your feedback inspires us to keep delivering excellent care to every customer.
We are a shop. It's my third computer and have not had a problem. Honest people.
Luis, thank you for your continued trust and kind words. We're here to ensure you always get reliable products and honest service—your loyalty means a lot to us. Looking forward to supporting your shop’s needs for many more computers to come!
Justin S and his staff gave a good deal and great service. Thanks! Tom P.
Thomas, thank you for sharing your uplifting experience! Justin and the team truly appreciate your recognition, and we're grateful for the opportunity to serve you so well. Looking forward to helping again should you need us!
My ecm that I purchased from flagship programming was not right. I have to have my vehicle towed and I a shop and have to have them program my ecm. Could've just did that from the beginning. What a waste
Great service, great communication, part was on time and correct
Evan, thank you for sharing your experience! We're thrilled the part arrived on time and met your expectations. Your feedback motivates us to continue delivering flawless service and appreciate your support.
Nice, professional people who make sure you get exactly what you need
Mark, thank you for sharing such positive feedback. We're glad our team made sure you got exactly what you needed, and we look forward to continuing to earn your trust and support. Your satisfaction is truly appreciated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Eddie, thank you for sharing your experience! We’re glad the ECM and key programming support met your expectations, and we look forward to assisting you with any future needs. Your trust means a lot to us.