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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The service was excellent and the staff was very helpful. The part worked well
Ecm was delivered in a timely manner, installed it, jeep started right up, runs great. Thank you
David, we’re glad to hear the ECM got your Jeep back up and running smoothly without any delay. Thanks for trusting us—don't hesitate to reach out whenever you need parts or support in the future!
Old one out new one in it's that simple.
No issues
Keith, it’s fantastic to hear everything went smoothly with the replacement—simple and hassle-free is exactly how it should be. We're always here to keep things running seamlessly for you! Feel free to reach out anytime you need assistance or have questions.
My experience with Flagship was great, they knew exactly what I was looking for. They explained everything about the product. I was very happy with sales representative when I order the part, very knowledgeable.
Dwayne, thank you for sharing your positive experience—it’s great to hear our team provided the clarity and expertise you needed when ordering your part. We look forward to helping you find the perfect solutions for any future needs!
So easy to go online get computer.so way to do it car running ok
Hi Christopher, thank you for sharing your experience and highlighting how straightforward it was to get started with the computer. We’re glad to hear your car is running well, and we’re here if you need any support moving forward!
Thank you for a fast shipping. Thank you for your great service.
Earl, we're truly grateful for your kind words and appreciation. It's wonderful to hear that our fast shipping and service met your expectations—your trust means a lot to us. We're here anytime you need us moving forward!
I am very impressed with my experience with Flagship. I needed a PCU and thought I would have to spend over a thousand dollars by going to a Ford mechanic. But after doing some research and finding Flagship, they were able to get me the part I needed and it plugged right in.
Denise, we’re really glad to hear the PCU fit perfectly and that your experience spoke for itself. Keeping quality parts affordable and accessible is something we care deeply about, so your kind words mean a lot. Thank you for choosing to shop with us!
The vehicle in question is in storage. When first called was told to get the VIN for the correct part. After traveling and getting the VIN, when called back was then told needed the part number as well. Got some pushback from the call taker after explaining to her that I needed to travel back and remove the part to get the part number. After some arguing was given to another representative who then gave me a $35 dollar discount. When I got the part number attempted to order the part, with the $35 dollar coupon, and was denied. Called back again and received pushback from another representative about the discount. After sending, the invoice back with the discount was honored. Ordered part and installed. No issues and the new computer solved several other issues in the vehicle that I believed were not being caused by the old computer. I will purchase again, but hesitating about customer service if they need to honor warranty.
And started in my 2012 traverse and got the instructions from you that you sent me. I copied it Off my cell phone, Reddit, but still not able to start my vehicle
It went a little over there estimated time but they 2nd day express shipped it when it was ready. Super clean part, worked perfectly and I will shop here again when needed!
Unfortunately, the individual that I Ordered the PCM with never returned my calls after a few attempts. Few simple questions that were not answered. Nowadays, Reviews are everything..
Part that was purchased worked great.
Will order in the future for sure
Karl, thank you so much for jumping in as a new customer and sharing your experience. We're thrilled to hear the part worked perfectly and look forward to supporting you with your future orders! Your business means a lot to us.
The exam I got worked and fired the car up, but the CEL was flashing and the vehicle wasn't misfiring. This means the ECM isn't communicating with the other modules. So the ECM I bought is no good to me and was a waste of money.
Great customer service. Easy to place my order and the staff strives hard to ensure you recieve the correct part. Core exchange process was smooth.
Thank you, Danny, for highlighting your smooth experience and our team’s commitment—it means a lot to us. We're always here to help with any future needs to make sure every order is just as seamless. Looking forward to supporting you again!
They sold me a PCM and said it was already programmed and that I wouldn't need to program it, just program the keys. But the reality was that after almost two weeks they sent me an unprogrammed and still corrupted PCM that didn't work. I tried with three different computers to program it but it didn't work. And when I asked them to send me another programmed product, they said they couldn't. That I had to send them the first product I bought and then they would send a new product. I recommend that you don't waste your money or time with this company. 😡👎🏼👎🏼
Dear Paulo,
We’re truly sorry to hear about your experience. It’s always our goal to provide high-quality, fully functional products, and we regret that we fell short in this instance. We understand your frustration and apologize for the inconvenience caused by the programming issues.
To resolve this, we do require the return of the original product for inspection, after which we’ll send you a replacement. The return label was already provided to you and we're just waiting for the tracking progress so we can ship the replacement. We appreciate your understanding and are committed to making things right.
Please contact us directly at 516 766 2223 so we can assist further.
They either sent me the wrong one or programmed it incorrectly. It wasn't worth the trouble it expense to return it.
High quality, professional service. Merry Christmas, guys, thanks for all you do.
Thank you, John, for your kind words and thoughtful wishes. We’re glad to hear you appreciate the quality and service we strive to provide. We look forward to continuing to support you with top-notch products and assistance in the coming year.
Great company just takes the full 8 days to ship ur stuff out other then the 8 days it takes to ship they seem like a good company I haven't gotten my truck to run yet haveing issues with the tipm or body control module so once I get that taking care an figured out we'll see how the pcm holds up
Excellent company to work with. I will definitely use them again for my car computer needs.
Thank you so much, Brad! We're thrilled to hear you had an excellent experience and look forward to helping you with any car computer needs in the future. Your support means a lot to us!
Ecm worked great. Relearn of key took on the first try. Thank you.
Keolu, thank you for sharing your wonderful experience with the ECM and the key relearn process! We truly appreciate your feedback and are thrilled everything worked seamlessly on the first try. Looking forward to helping you again in the future!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Mark! We're thrilled to hear the part worked well and that our team was helpful – it’s always our goal to make things right and stress-free. Don’t hesitate to reach out anytime you need assistance again.