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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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From start to finish, one person took my request, found my difficult to find ECM (2003 AWD Chrysler), and informed me throughout the process that it would be arriving after being programmed and verified. So helpful, kind, respectful, and productive! My older car is back on the road with all cylinders running smoothly! Thanks so much!
They folks really did a good job helping us get what we needed took it to my local mechanic and it hooked right up everything was perfect they were very nice very helpful can't say enough if you want to use somebody and get a part for your vehicle this is where to go
Hi Thomas, thank you so much for sharing your experience! We're thrilled to hear that everything fit perfectly and that our team could make the process smooth for you. It’s great customers like you who make what we do so rewarding!
I have replaced every electronic device on my truck and didnt fix it. Last effort was the comp. And it worked great. Im back to normal operation now thnks
Thank you, Dave, for sharing how the computer module resolved the problem with your truck. We're glad to hear you're back to normal operation and appreciate you trusting us to help get things running smoothly again!
Purchased PCM in Oct 12,2024 After item came it was defective when I claimed for the warranty and asked for replacement they put up a huge number of obstacles to avoid solving the problem.I returned item for replacement or refund and they sent the same item back same serial number same result. Contacted back and was told to take to a mechanic and pay for further diagnostics. They bought time so they could rip off a disabled elder for 1530.00 dollars buy at your own risk. Scammers Horrible customer service they've learned the art of putting people off to rip them off. Sad they continue to get away with this behavior
We ordered the new computer based on the VIN for the car. However, once we installed it, the car will not start. Switch back to the old computer and it starts right up. Not sure what's going on but not happy.
Installed the PCM and had the keys reprogrammed. The truck started and ran perfectly.
Gordon, thank you for sharing your experience! We’re thrilled to hear the truck started and ran perfectly after the installation. Your feedback means a lot, and we look forward to being here whenever you need us again.
I could not believe the communication. I got constant email updates and even a phone call to update me with the process. Could not ask to deal with a better, customer first company.
Brian, thank you so much for your kind words and for highlighting our commitment to communication. We're truly glad you felt supported throughout the process—it’s always our goal to put customers first every step of the way!
Like promised. Only took 30 minutes to change, 3 screws and 2 beers.
Thanks so much for sharing your experience, Blob! We're delighted to hear the install was quick and straightforward—sounds like the perfect pairing with those beers. We appreciate your feedback and look forward to being your go-to for any future needs.
Took longer to get then I was hoping for but worked fine. When it got here. And priced at a third of a new one.
Great company, even though our order was delayed, We were kept informed. Thank you so much, our truck is running again for a fraction of the repair shop cost!
Good product but sometimes takes to long of a wait
Gave information ecm and keys showed up on time. Had keys cut I install was worked perfectly
Thank you, Bill, for taking the time to share your experience. We're glad the keys cutoff and installation went smoothly and that everything arrived as expected. We appreciate your feedback and look forward to helping with your automotive electronics needs again in the future!
Bought ecm after giving details was at my house two days latter thanks for quick response
Hi Timothy, thank you for sharing your experience! We’re delighted to hear that our quick service made a difference and helped get you back on track swiftly. Looking forward to assisting you again in the future!
Great everything worked extremely good. I will recommend too others.
Thank you so much, Joel, for your wonderful feedback! We're thrilled everything worked perfectly and truly appreciate your recommendation—it means a lot to us. If you ever need anything else, please don’t hesitate to reach out.
Ordered the ecm on Saturday evening got it by Friday they sent all information need to install by email and how to rekey the vehicle unhooked ground on unit took off old ecm put refurbished ecm on hooked ground back up went through the sets they sent by email after about 45 mins was running like new with zero problems
Seen they had some bad reviews from what I can till was great experience for less then 1/4 the cost thanks
Flagship One is the best company that I have ever delt with. They kept me informed every step of the way. I am very pleased with my computer control module.
Gary, thank you so much for your kind words! We're thrilled to hear you’re pleased with your computer control module and that we could keep you informed along the way. Your satisfaction means the world to us!
Great customer service. Kept me informed throughout the process of getting the computer programmed and tested before shipping. Provided tracking info and it arrived when scheduled.
Thank you, Randall, for sharing your experience. We're glad to hear the process went smoothly and that timely updates helped ease any concerns. We appreciate your trust and look forward to assisting you again in the future.
Got exactly what I needed with no issues and product works as it should
Scott, thank you for taking the time to share your positive experience. It was a pleasure ensuring you got exactly what you needed without any hassle. It means a lot to hear that everything is working perfectly for you.
I had an excellent experience. The customer service was great! I was kept informed on the process of my order from the start until my order arrived. My issue with vehicle is now resolved. I am a very satisfied customer.
Thank you, Debra, for sharing your experience and kind words about our service. We're delighted your vehicle issue was resolved smoothly, and we look forward to assisting you with any future needs. Please don't hesitate to reach out whenever we can help again!
I was surprised to find out my ECU was lower in prices compared to competitors as well as it didn't require for me to return my old unit. Turns out my Ford PATS system had an issue, not my ECU. Now I have a backup ECU.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, STEVE, for your kind words and trust in us to find the hard-to-get ECM for your car. We're thrilled to have helped get your vehicle running smoothly again and truly appreciated hearing about your positive experience throughout the process. Your satisfaction means the world to us!